Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized Patient Service Representative with 14 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Skills
  • Microsoft Office
  • Helpful and Service-Oriented
  • Verbal and Written Communication
  • Organized and Efficient
Work History
12/2014 to Current Clerical Office Coordinator/Senior Patient Account Representative Health Alliance Of Hudson Valley | Goshen, NY,
  • Answer telephones and direct calls to appropriate staff.
  • Investigate and direct patient inquiries or complaints to appropriate staff members and follow up to ensure satisfactory resolution.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Complies with established corporate and department policies and procedures.
  • Responsible for making outbound calls and sending correspondence to patients regarding self pay balances on accounts.
  • Consistently demonstrates appropriate and professional communication toward patients and co- workers.
  • Cooperates with management and peers to promote an environment of teamwork.
  • Processes accounts for possible Financial Assistance or possible Bad debt status.
  • Processes online payments, mailed in payments, and self pay refunds.
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Delivered clerical support by handling range of routine and special requirements.
  • Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
07/2009 to 04/2014 Senior Patient Service Representative Hyatt Hotels Corp. | San Antonio, TX,
  • Maintain knowledge of community services and resources available to patients.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Verified insurance billing information.
  • Scheduled patients for new patient, follow ups and Post op appointments.
  • Updated patient demographics.
  • Responsible for resolution of credit balances.
  • Responsible for compiling amounts owed from patients.
11/2006 to 08/2008 Front Desk INTEGRATED PEDIATRICS AND OSTEOPATHIC CENTER FOR HEALTH | City, STATE,
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments/routine visits/follow up appointments.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, or medical records.
  • Complete insurance or other claim forms.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Review files, records, and other documents to obtain information to respond to requests.
Education
Expected in 06/1996 High School Diploma | Fort Pierce Central, Fort Pierce, Florida GPA:
Expected in 05/1998 Associates Degree | Northwood University, West Palm Beach, Florida GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Fort Pierce Central
  • Northwood University

Job Titles Held:

  • Clerical Office Coordinator/Senior Patient Account Representative
  • Senior Patient Service Representative
  • Front Desk

Degrees

  • High School Diploma
  • Associates Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: