Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Experienced and Customer-focused for more than 10 years as Rational and Jazz tools Administrator with diverse industry experience in healthcare, automobile, aerospace, insurance and finance. Professional expertise includes Administration of Rational ClearCase, ClearQuest, Jazz tools like RQM and RTC, WebSphere Application Server, IBM HTTP Server on Unix/ Linux platform and application level disaster recovery planning. Accomplishments Technical Support Acted as first point of contact for all major technical issues, including system upgrades / failures and disaster recovery Oversaw application infrastructure of distributed geographical locations and acted as support for level-2 , level-3 technicians and project teams Awarded as the best "Technical Skilled" by the customer successively thrice Team Leader Driven the project for a successful completion with client appreciations and on-time delivery, essential to primary revenue contracts of $50 million Mentor, evaluate and monitor a cross functional team of 8 professionals establishing goal, objective and preparing performance reviews Team Collaboration Brainstormed development team evolution strategy and deployed agile best practices, such as team programming, test-driven development and repeatable builds Defined project skill sets in line with methodology Technical Training Actively mentored, trained and supervised associates for several years to learn and improve Jazz tools, clearcase, clearquest and general professional skills.
Core Qualifications
  • Rational ClearCase, ClearQuest, Quality Manager, Team Concert, Websphere Application Server, IBM HTTP Server Administration & Infrastructure Activities
  • Operating Systems
  • Solaris, Linux, & Windows
  • Scripting
  • Shell, perl, bash scripting
  • Databases
  • Oracle, SQL Server
  • Application Server
  • IBM Websphere Application Server
  • WebServers
  • IBM HTTP Server
  • Version Control Systems
  • ClearCase, ClearCase Multisite, Visual Source Safe, Perforce
  • Testing Tools
  • HP Quality Center /ALM
  • Other Tools
  • LDAP, Putty, Win Scp, MS-Office, Excel, Visio
  • Successfully trained 100 + employees to use ClearCase and ClearQuest application Certifications IBM Certified Analyst on Rational Unified Process Green Belt Six Sigma ITPE Defect Awareness Overview IT Standard - Risk Management Computerized System Validation for Non-Product Software IT Standard - Testing Fundamentals of Application Security Global IT - Change Management Tool & Process IT Standard - IT Document Management Change Control for Computerized System Validation of Non-Product Software IT Quality management System.
  • Client Interface
  • Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.
  • Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.
  • Project Management
  • Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.
  • Prepared design specifications, developed reporting and analytics, tested and managed user adoption.
Professional Experience
10/2014 to 2016 ClearCase Administrator Leidos Holdings Inc. | Albany, , Mexico

Prepared and presented technical proposals for clients.

Led design presentations to product management team of [Number].

Developed IT strategic vision and drove key departmental objectives.

Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy.

Completed proof-of-concept thin-client web framework for enterprise intelligence applications with web developer under extreme deadline.

Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase.

Investigated department processes and facilitated company becoming ISO9000-qualified.

Served as operating system expert, providing technical support for entire organization.

Developed and managed project plans while providing status updates to management.

Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.

Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.

Prepared technical architecture proposals for enhancements and integration of existing third party software systems.

Troubleshoot and resolved ClearCase application issues escalated from customer support and other project teams with a 100% success rate Served as sole ClearCase / multisite administrator running on various operating systems and various locations Executed and monitored the application with customized perl and bash scripts Served as application expert, providing technical support for entire organization Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups Developed and maintained accurate technical documentation and Visio diagrams to provide management with proper understanding of application and its distributed architecture Provided senior technical support to both project teams and in-house staff on application usage.

09/2010 to 10/2014 Agile Project Lead / Rational Tool Administration Manager / Project Manager TATA Consultancy Services | City, , India
  • Led the team in planning and implementation of Rational Quality Manager, Rational Team Concert, Rational ClearQuest and Doors Installation, maintenance & Administering of Jazz RQM and ClearQuest Mentored the team by providing technical and process development trainings Assisted the team in writing the test-scripts and execution in HP Quality Center Led the project based on the teams velocity and technical skills Maintained the project plans, and other documents as per the process and in their respective client customized tools.
08/2009 to 08/2010 Configuration Manager Mind Tree Ltd VOLVO India Ltd | City, , India
  • Steering Change Control Board Meetings & taking care of SLAs for all Defects/Changes.
  • Writing CM plans for all the new projects & maintaining/modifying the old CM plans with the latest changes based on the project requirements.
  • SPOC for Configuration Management on CMMI Process Implementation across the organization from Bangalore.
  • Led Configuration Management Audits & defined CM Process of all the projects in Bangalore, India.
Expected in Bachelors | Electronics and Communication Bharatidasan University, , GPA:
Electronics and Communication

bash, ClearCase, Configuration Management, client, customer support, Version Control, Databases, Doors, HP, HTTP, IBM, LDAP, Linux, Meetings, Excel, MS-Office, Win, Windows, Operating Systems, Oracle, perl, process development, project plans, Quality, scripting, Shell, scripts, Solaris, Visual Source Safe, SQL Server, technical support, technical documentation, Troubleshoot, upgrades, Visio, IBM Websphere, Websphere

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended

  • Bharatidasan University

Job Titles Held:

  • ClearCase Administrator
  • Agile Project Lead / Rational Tool Administration Manager / Project Manager
  • Configuration Manager


  • Bachelors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: