Customer Service Representative with cross-industry experience driving superior customer service looking to join growing organization as part of the Customer Service team.
Articulate communicator skilled in delivering insightful presentations and strengthening relationships with business partners, peers and senior leadership.
Proven mentor and trainer of customer service teams in high volume customer service centers.
Assisting Kindergarten students with classroom assignments.
This may involve helping them read and write words or form sentences.
Assisting with math work.
Processed phone, email, fax, or website requests for customers making purchases, seeking technical advice or order status, and formula information; for whole foods vitamins.
Created and maintained customer accounts, sent an email confirmation, and then sent out welcome package.
Quickly resolved order discrepancies using call tags or by issuing account credits.
When necessary, assisted Sales Representatives with account setup, placing orders, and sending out literature and samples.
Setup, recorded, changed, and managed recurring orders.
Verified on-line accounts and manually entered orders.
Performed other administrative tasks as necessary.
Achievements: June 2014, up-sold $592.
March 2014, took 1,048 calls and entered 820 orders and achieved up sell goal of 74% over that of March of 2013.
Provided transportation for young child and adults, who recently immigrated to the country.
Assisted with personal hygiene and laundry of elderly individuals and young child.
Prepared meals and tidiest up after elderly adults and young child.
Created Service Tickets using Winserve and Corrigo, and entered purchase orders using Marksystems.
Assisted in creating monthly newsletter, which were sent out to homeowners.
Updated and maintained the database of homeowner surveys to track feedback, (their thoughts on the home buying process, their dealings with individuals and departments at K.
Hovnanian Homes), customer issues (exterior and or interior of their homes) and reports.
Handled other administrative tasks including, faxing, copying, e-mail, and telephone correspondence with Managers, Trade Partners, and Homeowners.
Created, placed, and tracked employment advertisements with employment agencies, and newspapers in the local area.
Interviewed candidates for hourly and temporary positions within the plant.
Prior to employment offers, conducted background checks.
Conducted new hire/temp orientation for new employees, and entered employee data into the HRIS system.
Maintained employee files and training records in compliance with State and Federal laws.
Used the HR database (HFA) to track employee training and production logs.
Collaborated with health care providers and employees on resolving common insurance questions and billing issues.
Arranged vendor visits to the plant.
Requested and completed purchase orders for customer service requests.
Utilized Excel spread sheet for reports.
Utilized the airline computer reservation system (SABRE) to process travel requests.
Made telephone contacts with different airlines and transportation agencies.
Handled customer airline documents including tickets.
And performed general administrative tasks such as faxing, copying, and
mailing out customer travel documents.
Provided assistance and care to individual with disability.
Wrote monthly reports on the performance of the individual.
Budgeted monthly expenditures, planned vacations, and organized other
Bilingual: English and Nepali
Administrative Assistant, Call Center, Conflict Resolution, Copying, Client Services, Customer Service, Customer support, Database Management, E-Mailing, Faxing, HRIS (Human Resource Information System), Human Resources Management, Inventory Management, Team Development, Microsoft Excel, Newsletter generation, Problem Analysis/Resolution, Relationship Management, Staff Training, 3 Line Telephone, Employee Training
Companies Worked For:
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