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Class B Operator Resume Example

Resume Score: 80%

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CLASS B OPERATOR
Summary

Hardworking and reliable operator with strong ability in multitasking and time management. Offering loyalty and leadership skills. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Office equipment proficiency
  • High-energy attitude
  • Technologically savvy
  • Business development understanding
  • Inbound and outbound calling
  • Data evaluation
  • Active listening
  • Conflict mediation
  • Employee coaching
  • Call center experience
  • Report creation
  • Customer relations
  • Pallet jack and hand truck operation
  • Comfortable with overnight runs
  • Dependable and reliable
  • Time management skills
  • Courteous and polite demeanor
  • Exceptional written and verbal communication skills
Experience
Company Name | City, StateClass B Operator01/2021 - Current
  • Operated production machinery, managed raw materials, and recorded production data in daily logs.
  • Carefully replaced machine molds and cutting surfaces.
  • Improved efficiency and productivity by eliminating waste and production constraints.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Monitored processes to avoid overloading and keep machinery functioning properly.
  • Assisted assessment of finalized product development to maintain QC standards.
  • Setup and adjusted production and packaging machines for daily operations.
  • Troubleshot issues with machines and made repairs.
  • Trained new employees on proper use of production equipment to prevent accidents.
  • Examined final products to check conformance with quality and design standards.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
Company Name | City, StateOnline Customer Service Representative05/2019 - 10/2019
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Maintained composure and patience in dealing with aggressive customers.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Delivered step-by-step instructions to clients on navigating system and explained all self-service options.
  • Relayed customer feedback, highlighting improvement opportunities to future product, marketing and customer support initiatives.
  • Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
  • Generated summaries on issues, refunds and replacements, sending detailed updates to customers.
  • Developed new tactics to persuade canceling customers to stay with company.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Shared detailed information regarding Verizon Wireless options to help customers make decisions.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers regarding Verizon Wireless needs, addressing payment and delivery concerns.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
Company Name | City, StateShift Supervisor09/2014 - 02/2016
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Trained 15 employees in effective work procedures and performance strategies to optimize operations.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Supervised staff preparing and serving 500 meals per day.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Adhered to all company food, safety, quality and sanitation policies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Oversaw meal preparation and monitored food handling to encourage safety.
Education and Training
Union High School | CityHigh School Diploma05/2011
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Resume Overview

School Attended

  • Union High School

Job Titles Held:

  • Class B Operator
  • Online Customer Service Representative
  • Shift Supervisor

Degrees

  • High School Diploma

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