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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Proficient Claims Supervisor driven by exceeding the customer expectation with superior service and ensuring claims are handled timely, accurately, and above claim standards.


Highlights
  • Train, coach and develop new employees to surpass company objectives and standards.
  • Review claims handling daily to ensure practices followed.
  • Maintain accountability for team performance and proactive with process change.
  • Develops individual plans to assist with performance management and professional growth.
  • Used time and resources effectively to ensure that organization needs, guidelines and goals are met.
  • Effectively communicates and shares information to ensure effective coaching and operation to my team.
  • Provide support for initiatives that improve the quality of the work life within the team
  • Host a positive work environment for my team and office.
Accomplishments

Thirteen years of automobile insurance claims experience. I handled automobile, motorcycle claims from beginning to end including bodily injury claims for five years. I managed and coached multiple reports for eight years. I developed new employees into successful team members whom ensured quality outcome and provided superior customer experience. I contributed on team reviews and quality review monthly. Oversaw meetings, completed weekly and monthly team objective updates and performance reviews. Volunteered for catastrophe duty and an always available resource for peers and representatives.

Experience
Claims Supervisor, 04/2005 - Current
Amita Health Claremore, OK,

Supervised, developed and coached new claims representatives to resolve claims accurately and to follow company standards as well as the Fair Claim Act. Drove team performance and provided feedback to ensure file handling was compliant. Created new hire training aid to ensure all pertinent training was completed to educate the representative

Claims Representative, 09/2000 - 04/2005
Cna Financial Seattle, WA,

Property damaged trained for motorcycle and automobile estimates.

Handled full aspect of claims from property damage estimates, bodily injury evaluations, coverage and liability investigations while providing exceptional customer experience.

Claims Representative, 04/2000 - 09/2000
Cna Financial Tarrytown, NY,

Completed liability and coverage investigations for automobile losses.

Education
: Insurance Claims Representative, Expected in 2000
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Ridgewater College - Willmar, MN
GPA:
Associate of Arts: , Expected in 1999
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- ,
GPA:
: AAS Drafting & Design Technology, Expected in 1998
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- ,
GPA:

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Resume Overview

School Attended

  • Ridgewater College

Job Titles Held:

  • Claims Supervisor
  • Claims Representative
  • Claims Representative

Degrees

  • Associate of Arts

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