Proficient Claims Supervisor driven by exceeding the customer expectation with superior service and ensuring claims are handled timely, accurately, and above claim standards.
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Thirteen years of automobile insurance claims experience. I handled automobile, motorcycle claims from beginning to end including bodily injury claims for five years. I managed and coached multiple reports for eight years. I developed new employees into successful team members whom ensured quality outcome and provided superior customer experience. I contributed on team reviews and quality review monthly. Oversaw meetings, completed weekly and monthly team objective updates and performance reviews. Volunteered for catastrophe duty and an always available resource for peers and representatives.
Supervised, developed and coached new claims representatives to resolve claims accurately and to follow company standards as well as the Fair Claim Act. Drove team performance and provided feedback to ensure file handling was compliant. Created new hire training aid to ensure all pertinent training was completed to educate the representative
Property damaged trained for motorcycle and automobile estimates.
Handled full aspect of claims from property damage estimates, bodily injury evaluations, coverage and liability investigations while providing exceptional customer experience.
Completed liability and coverage investigations for automobile losses.
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