An enthusiastic, highly engaged, and college experienced individual with a strong desire to work in a teaching environment aimed at providing a rich innovative learning environment.
A driven and solutions-focused Professional offering progressive experience along with the ability to effectively combine time/resource-management skills and implement strategic teaching and learning initiatives to enhance productivity, quality, and student service.
Team-player, flexible in accepting assignments and responsibility; recognized for capacity to work autonomously as well as collaboratively and interact effectively with support staff, faculty, and peers.
Accustomed to working under fast-paced, high-volume, time-sensitive conditions while managing multiple projects/tasks simultaneously, exceeding established goals and objectives, and enhancing professionalism.
Exceptional written, oral, and technical aptitude with broad business and technical knowledge; proficient in Microsoft Office, conversational in Spanish, and maintains a typing speed of over 60 W.P.M.
Multitasking ability HR/Office Management Excellent time management skills
Organizational skills Proficient in computer skills Written and Verbal Communication
Data Entry/Filing/Faxing Database/Records Management Team training/Facilitation
April 2011 to May 2012
GEICOVirginia Beach, VAClaims Service Representative
Provided exceptional customer service and handled a high volume of incoming calls in the resolution of automobile claims for one of the fastest growing auto insurers in the United States.
Managed the claims process for each customer calling to report a claim; opened a file to start the process, verified accident facts, determined policy coverage, reviewed insurance contracts, and scheduled estimate appointments.
Maintained detailed correspondence records with clients, companies, and vendors; processed payments, followed up, and resolved a large number of time sensitive issues.
Conducted research on complex insurance and coverage issues to ensure appropriate coverages were open, applied, and paid under the correct exposure.
Maintained intimate knowledge of auto insurance rules and regulations for states covered.
Called on policyholders; delivered/explained policies and advised of applicable coverage and deductibles.
Settled claims directly when no injuries were present, and everyone agreed to the accident details.
Selected Accomplishments: Recognized for innate ability to keep customers informed while simultaneously handling claims promptly and with a high degree of accuracy.
November 2007 to April 2011
Verizon WirelessVirginia Beach, VABusiness and Consumer Sales Consultant
Maintained excellent customer service skills and a proven record as a top sales performer for the largest high-speed wireless network in the country; consistently exceeded personal and overall store sales and service goals.
Established, enhanced, and maintained customer accounts; consulted with clients on their wireless needs and targeted clients for contract renewals, data updates, and various accessory and handset up sell opportunities.
Assisted management in the organization of business procedures to enhance operational efficiency.
Interpreted market trends for the wireless market; formulated positioning strategies in order to seize market opportunities, positively differentiate products and services, and build competitive advantage.
Resolved complex, escalated customer issues by interfacing with customers and other internal departments.
Conducted daily store audits to ensure inventory compliance.
Selected Accomplishments: Met and exceeded aggressive sales quotas and revenue targets for net activations, customer renewals, accessories, handsets, and enhanced services.
Selected to train and supervise new hires; provided ongoing leadership and direction.
January 2002 to November 2007
Kay JewelersVirginia Beach, VASales Consultant
Managed the sales floor and assumed opening and closing leadership responsibilities for the number one specialty jewelry brand in the United States.
Actively prospected new business and initiated relationships with new clients through lead generation, referrals, and networking; set and achieved personal sales goals while simultaneously supporting team goals.
Modeled customer service for staff and promoted sales in every customer and associate interaction; demonstrated ability in suggestive selling techniques to increase revenue, improve operational performance, and enhance customer satisfaction.
Developed comprehensive telemarketing campaigns based on the needs of each individual client; conducted product demonstrations and developed promotional materials to increase store traffic.
Maintained existing accounts and ensured client retention; answered incoming telephone inquiries, scheduled customer appointments, and delivered unparalleled service.
Managed inventory; stocked shelves, re-merchandised products, created visual displays, performed price markdowns, and transferred merchandise.
Selected Accomplishments: Consistently met and exceeded sales quotas for jewelry sales, warranty packages, jewelry repairs, and custom designs.
Strayer University Virginia Beach, VAHuman Resources Master of Business AdministrationHuman Resources
Old Dominion University VABusiness of Science Administration Marketing Bachelor of ArtsBusiness of Science Administration Marketing
St. Johns River Community College St. Augustine, FLComputer Science Associate of ScienceComputer Science
Teaching Certification: Focus in Math - American Board (Current)
PRAXIS II Marketing Exam * Virginia Communications & Literacy Assessment
Human Resources Master of Business Administration Business of Science Administration Marketing Bachelor of Arts Computer Science Associate of Science Teaching Certification: Focus in Math - American Board (Current)
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