Detail-oriented Claims Assistant adept at responding to client inquiries by gaining trust, approaching complex situations, and effectively resolving problems. Focused, highly motivated, and dedicated to achieving customer satisfaction while meeting or exceeding company expectations and goals. High performer with excellent customer service skills, time management and multitasking abilities. Property and Casualty Insurance licensed in the state of Wisconsin. Knowledgeable in insurance claim processes, insurance policies, and managing client files. Looking for a challenging role with the opportunity to grow and progress within a dynamic team environment.
Although not required for my role, I received my Property & Casualty Insurance License in order to gain the insurance knowledge required to excel.
Earned a designation as a Certified Authority on Workers' Compensation to assist with client inquiries.
Created numerous documents for our agency to share with clients to assist in capturing claim information, incident reporting, claim filing, client training, and implementing programs.
Assisted in the training of clients on topics related to Understanding Your Experience Modification Rating, Return to Work Programs, Claim Management & Mitigation, and Controlling Claims.
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