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Claims Adjuster resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated Insurance Adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.

Skills
  • Interior water damage background
  • Automobile claims specialist
  • Subrogation expert
  • Personal, casualty and property loss
  • Insurance Policy Coverage Knowledge
  • Policy Investigations
  • Hail and wind damage specialist
  • Audatex
  • ECS
  • Problem solver
  • Customer service
  • Microsoft Office Suite
  • Xactimate (Level 2 certified)
Education
Alcorn State University Lorman, MS Expected in Bachelor of Science : Biology - GPA :
Columbia College Chicago Chicago, IL Expected in Bachelor of Arts : Television And Film - GPA :
Certifications
  • State Farm Property & Auto Certification
  • USAA Certification
  • TWIA/TFPA Certification
  • Xactimate Certification
  • Symbility Certification
  • CA Fair Claims Practices Regulations Certification
  • Louisiana Citizens Property Insurance Certification
  • NICTA Training Certification
  • State Farm ECS Training Certification
  • Insurance Claims Adjuster License (TX, FL, AZ, MN, LA, AL, GA, WA, SC, OK, MI, MS)
Work History
Kemper Corp. - Claims Adjuster
Alexandria, VA, 03/2018 - Current
  • Provide excellent customer service for policyholders and agents for State Farm Insurance.
  • Effectively and efficiently wrote estimates and ensure the policyholder understands the policy coverage for property and auto field.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Established productive working relationships with public officials and law enforcement officers.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Negotiate settlements with policyholder, approve payments and close the claim for property and auto field.
  • Validate/Settle claims according to company practices and procedures.
Parrott Productions - Head of Video Production
City, STATE, 01/2001 - Current
  • Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
  • Oversaw day-to-day operations for production company specializing in creating videos for webcasting, commercials and special events.
  • Created production schedules for every step of video production.
  • Interfaced with clients to define project scopes of work, budgets, creative vision and deliverable schedules.
  • Monitored industry trends to stay informed of innovative technology, production equipment and editing software.
  • Worked with clients to produce various types of videos.
  • Hired and trained independent production specialists, graphic designers and other staff members.
  • Negotiated contracts and rates to save company money.
  • Oversaw lighting, graphics, audio and camera movements in TV and movie filmmaking.
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
  • Conducted meetings with staff to discuss production progress and to attain production objectives.
  • Developed project budgets and managed production costs.
Vanguard Inspection Services - Disaster Housing Inspector
City, STATE, 08/2017 - 01/2018
  • Acknowledge for showing excellent customer service skills when doing disaster housing inspections
  • Scoped the dwellings of the owners/renters and explained to them about the inspection process of what loss is covered/not covered for wind, rain, and flood damage, etc.
  • Provide excellent customer service in terms of calling the owners/renters to schedule an appointment to come out and inspect the dwellings in a timely manner.
  • Navigated the use of the software, RM Client and ACE-4 from a tablet where all the data was imported in during and after the inspection. Photographs were also recorded onto the tablet. Then all the data was uploaded to FEMA for final review.
  • Worked independently and efficiently so that the assignments were getting completed on time, therefore creating more work opportunities to do.
  • Maintained files and reports from all inspections and uploaded failed inspections and photos daily.
  • Trained in disaster housing inspection for declared national disasters which entailed visiting site and evaluating property damage.
  • Assessed personal victim damages and award proper amount of Federal financial assistance victims were entitled to base on regulations set by the federal government.
  • Reviewed victims request and ensure that no fraud or duplicate funding.
Kelly Services - Lab Technician/Research Information Scientist
City, STATE, 08/1993 - 07/2000
  • Worked for various companies including E.J. Brach Corporation, Abbott Laboratories, and the World’s Finest Chocolate
  • Inspected candy samples, milk products and cocoa beans for insect damage, mold, bacteria, and Salmonella.
  • Verified and logged Pharmaceutical Product Division/R&D for histology specimens from Drug Safety Evaluation Division, Toxicology, Pathology, Electron Microscopy departments, and contract laboratories.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Interpreted and documented results of tests into active databases and communicated results to internal customers.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Maintained documentation on tests performed in lab.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Set and oversaw quality assurance guidelines for laboratory work.

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Resume Overview

School Attended

  • Alcorn State University
  • Columbia College Chicago

Job Titles Held:

  • Claims Adjuster
  • Head of Video Production
  • Disaster Housing Inspector
  • Lab Technician/Research Information Scientist

Degrees

  • Bachelor of Science
  • Bachelor of Arts

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