Claims Adjuster Resume Example United Services Automobile Association

CLAIMS ADJUSTER

Summary

Retired Property and Casualty Insurance Adjuster with a talent for innovative ideas, specializing in mediating and facilitating positive outcomes during catastrophic situations. Proven history as a team player, independent worker in a multi-tasking environment and subject matter expert with a passion for mentoring co-workers. Prior work history includes a myriad of experiences in the Entertainment Industry as a Zoological Education Coordinator/Instructor/Zookeeper for Busch Entertainment, followed by 10 years in the film industry as an animal trainer for television, movies and commercials.

Skills

Property adjusting utilizing strong computer skills including Xactimate.
Strong interpersonal and communication skills
Sales background as a customer service representative
Concise report writing and claims file management
Insurance fraud expertise
Lesson planning, performance evaluations

Webinar and classroom instruction
Project management and curriculum development
Display designs for brand recognition
Detail oriented for quality assurance
Proficient in a fast paced, deadline driven environment while maintaining a flexible and positive attitude

Experience

United Services Automobile Association | Tampa, FLClaims Adjuster03/1998 - 08/2018

Managed over 100 contracting companies in multiple states as part of USAA's Property Direct Repair Program. I was responsible for the performance of each contractor, handled conflict resolution, performed quarterly performance reviews, conducted WebEx training sessions monthly with the stakeholders of each contracting firm and oversaw the adjusting of the property loss. I managed approximately 800 cases per quarter from Associate Adjuster through General Adjuster level losses.
Trained and conducted on-boarding for all third party independent adjusters responsible for handling incoming status calls from contractors. Completed file audits and call quality reviews for the team of third party adjusters.
As an adjuster, I handled large losses within the Catastrophe Claims unit for 5 years and served as a team lead for personal property claims from 2005-2008. Recognized for consistently providing superior empathy and customer service to USAA members during catastrophes while taking a personal responsibility to ensure an accurate and timely claim resolution.
Championed, developed and articulated the business case for a new Standard Operating Procedure for handling and processing Small Business Administration loan requests. Embodied the USAA Mission Statement and contributed to the financial security of the Association as the new procedures were successfully implemented company wide.
Received an Innovation Implementation award in 2016 for developing a self serve Refrigerated Products claims process utilized during catastrophes. This process contributed to USAA's financial security and provided members with a streamlined, on-line opportunity to file and self pay Refrigerated Product claims in a one and done claims process.
Lead a pilot program under the direction of the Special Investigation Unit on a small team designed to handle property theft claims. I received several awards, including USAA's prestigious Diamond Award for successful investigation and prosecution of insurance fraud claims.
Worked as an inside and outside property claims adjuster, handling losses up to $100,000 limit of authority.
Prior to working as a property claims adjuster, I worked in Policy Service, developing member relationships while issuing and servicing Automobile, Homeowners, Umbrella and Marine policies.
Skilled in providing consistent, quality calls in a fast paced environment, explaining products and answering questions that developed product leads and cross telling opportunities to ensure member financial security.

Animal Talent Studio, Inc. | Tampa, FLCompany Owner10/1988 - 03/1998

Owned and operated a brick and motor retail store specializing in dog training and small animal supplies.
Provided and trained animals for the Motion Picture and Television Industry, including feature films, television series "Second Noah" and Rescue 911, commercials and print advertising.
Worked with marketing companies providing brand support, such as the St. Bernard dog "General" for General Rent A Car, traveling to sites across the country for meet and greet with various airline employees.
Actively promoted store offerings through newspaper advertisements and brochures as well as being featured in multiple media spots on local news stations and newspapers.
Set and administered annual operating budget, set inventory controls and oversaw all day to day management activities.
Maintained records for all commercial production, inventory, income, employee payroll and expenses.
Trained all employees on standard operating procedures and requirements for each job location and client, including all animal care procedures and positive reinforcement training techniques.
Responsible for all deadline dates set by producers and directors to ensure that all filming schedules were adhered to and production company requirements fulfilled.
Worked closely with the American Humane Association to ensure the safety and well-being of all animals on and off production sets and locations.
Organized and participated in community education programs for adults and children focusing on responsible pet ownership and wildlife
Obtained 501c-3 status for Children's Companion Dogs, a not-for-profit organization providing trained service dogs to children under the age of 18. Applied for and received funding from The Children's Board of Tampa to support specific children receiving services. Volunteered at United Cerebral Palsy of Tampa Bay, providing pet therapy at the facility for children aged 2-10. Collaborated with licensed Physical and Occupational therapists to develop activities utilizing the service dogs to help stimulate tactile, verbal and motor skills in the children. Volunteered as a dog trainer for dogs visiting the Moffit Children's Cancer Center through a pet therapy program. Visited the hospital weekly and provided multiple service dogs for hands on interaction with patients.

Busch Entertainment Corp. | Tampa, FLZoological Public Program Coordinator/Zookeeper02/1982 - 10/1988

Began career in the Zoological Education Department teaching multiple subjects during summer Zoo Camp programs for children and adults.
Developed a public program known as "Animal Encounters" that featured wildlife with a focus on conservation, entertaining facts and hands-on animal interaction.
Worked in tandem with my team to develop a successful pre-school program, subsequently co-authoring a paper on the program which resulted in our team receiving a National Science Teacher's Association award.
Worked in all areas of the Zoo Department as a zookeeper responsible for all daily animal husbandry duties. This included daily interactions with park guests to support education and conservation initiatives for native and exotic wildlife.
Worked closely with engineers and architects during the design of new animal displays to ensure enrichment opportunities and animal welfare. Worked with Dr. Jane Goodall during the early stages and development of a new primate display.
Adhered to all OSHA requirements and standard operating procedures to ensure the safety of all animals and park guests.

Education and Training

University of South Florida | Tampa, FLSome College (No Degree) in Zoology

Clemson University | Clemson, SCSome College (No Degree) in Zoology

Chamberlain High School | Tampa, FLHigh School Diploma05/1980

Valedictorian for the 1980 Graduating class

Certifications

Florida 220 license

Resume Overview

Companies Worked For:

United Services Automobile Association
Animal Talent Studio, Inc.
Busch Entertainment Corp.

School Attended

University of South Florida
Clemson University
Chamberlain High School

Job Titles Held:

Claims Adjuster
Company Owner
Zoological Public Program Coordinator/Zookeeper

Degrees

Some College (No Degree) in Zoology
Some College (No Degree) in Zoology
High School Diploma

Claims Adjuster Resume Example

Resume Score: 80%

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