Focused,dedicated Insurance professional. Motivated to provide Superior Customer Service.Exceptional organization and multi-tasking abilities.
In search of a Personal Lines CSR position with
a reputable Insurance company. Extremely Customer Service driven with
over 10 years' experience in the Customer Service field, and 4 year's of experience
in the field of Insurance for both Auto and Home.
Liberty Mutual InsuranceWestborough, MAClaims Adjuster10/2016 to 03/2017
Provide exceptional Customer Service.
Settling Total loss claims.
Scheduling appraisals through different partnered vendors.
Taking recorded statements for liability decisions.
Investigating loss history on damaged vehicles.
Moving vehicle to salvage yard.
Issuing payments for repairable or totaled vehicles.
Scheduling rental through enterprise
Gathering photos for in-house appraisals
Affordable Insurance AgencyWorcester, MAInsurance Agent / Licensed Producer08/2013 to 10/2016
Processed applications, payments, corrections, endorsements and cancellations.
Compiled coverage and rating information in an accessible format.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Researched coverage and premium options and supplied clients with the best coverage available.
Finalized and maintained all types of personal lines insurance policies within the agency.
Developed, implemented and monitored new underwriting guidelines for the agency.
Protocol Global SolutionsWorcester, MACustomer Service / Help Desk Support08/2009 to 09/2013
Troubleshot and resolved Internet connectivity and general software and hardware issues.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Provided base level IT support.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Responded to customer service emails in a timely and effective manner.
Created new account, reset passwords and configured access for users.
Certificate :Math 2012Quinsigamond Community College, Worcester, MA