Experienced Unemployment Insurance Claims Analyst and Adjudicator Team Leader. Offering expertise in investigation, analysis, and management of complex and diverse workstreams. Track record of proven success in team leadership roles.
Skills
Active Listening and Client Interviewing
PII, PHI, FTI Data Confidentiality
Research and Data Analysis
Team Leadership
MS Office, SCBD, CUBS, ICON, Enterprise Content Management
Experience
Claims Adjudicator Team Leader, 12/2021 - Current Land O' Lakes – Two Rivers, WI,
Investigate California Unemployment Insurance claims and make eligibility decisions
Conduct interviews with claimants and employers to gather material facts
Operate multiple software systems simultaneously including Sharepoint, SCBD, CUBS, ICON, and Enterprise Content Manager
Interpret California Unemployment Insurance Code to determine a claimant’s eligibility for benefits
Knowledge of utilizing VPN within VPN
Instrumental to the development of processes for CA EDD Claimant Eligibility Determinations
Provide training to new adjudicators and supervisors as a subject matter expert
Analyze claim information, evaluate wage and earnings to determine the cause of
outstanding issues
Assess eligibility requirements based on Unemployment Insurance Code, Policies, and
Procedures
Manage ongoing caseload effectively and in order of priority within turnaround time
Production Supervisor, 01/2011 - 04/2021 Airgas Inc – Greenville, NC,
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Recommended and implemented measures to improve production methods and quality of products.
Provided input for performance reviews and identified areas for additional improvement.
Reviewed individual employee performance to correct issues and enhance productivity.
Established and updated production schedules to meet changing demands.
Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Conducted performance reviews to identify and rectify areas for skill improvement.
Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
Responsible for overseeing animal care and husbandry, training, inventory control, employee development for a team of up to 20 animal care technicians and ~70,000 animals
Regularly reviewed and updated SOPs and controlled documents
Participated in rotating on call schedule where I was responsible for triaging and responding to emergency situations
Responsible for daily maintenance on a light level study involving multiple strains of mice, the results of which were used to determine adequate future care of animals
Designed and executed study and protocol for implanting microchips, tracking, and preparing microchipped animals for sale to clients
Responsible for the genetic integrity of multiple mouse strains
Developed and implemented significant process improvements to enhance department quality and throughput.
Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
Coordinated production requirements with material handling and staffing functions.
Retail Manager , 02/2005 - 09/2008 Lake Champlain Chocolates – City, STATE,
Maintained quality control for retail products and food service
Provided excellent customer service including facility tours
Cultivated and maintained relationships with vendors
Organized and updated schedules to optimize coverage for expected customer demands.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory, cash and payroll processes to keep location running smoothly.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Delegated work to staff, setting priorities and goals.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Effectively managed inventory controls and re-orders within budget guidelines.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Supported retail associates to drive quality performance and experiences for guests.
Education and Training
: Anthropology, Expected in - The University of Maine - Orono, ME, GPA:
Accomplishments
Promoted from Claims Adjudicator to Team Lead, in less than 12-months.
Recognized as Most Valuable Team Member for the month of December 2022 for outstanding performance and team contributions.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
