Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced Unemployment Insurance Claims Analyst and Adjudicator Team Leader. Offering expertise in investigation, analysis, and management of complex and diverse workstreams. Track record of proven success in team leadership roles.

  • Active Listening and Client Interviewing
  • PII, PHI, FTI Data Confidentiality
  • Research and Data Analysis
  • Team Leadership
  • MS Office, SCBD, CUBS, ICON, Enterprise Content Management
Claims Adjudicator Team Leader, 12/2021 - Current
Land O' Lakes Two Rivers, WI,
  • Investigate California Unemployment Insurance claims and make eligibility decisions
  • Conduct interviews with claimants and employers to gather material facts
  • Operate multiple software systems simultaneously including Sharepoint, SCBD, CUBS, ICON, and Enterprise Content Manager
  • Interpret California Unemployment Insurance Code to determine a claimant’s eligibility for benefits
  • Knowledge of utilizing VPN within VPN
  • Instrumental to the development of processes for CA EDD Claimant Eligibility Determinations
  • Provide training to new adjudicators and supervisors as a subject matter expert
  • Analyze claim information, evaluate wage and earnings to determine the cause of
    outstanding issues
  • Assess eligibility requirements based on Unemployment Insurance Code, Policies, and
  • Manage ongoing caseload effectively and in order of priority within turnaround time
Production Supervisor, 01/2011 - 04/2021
Airgas Inc Greenville, NC,
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Provided input for performance reviews and identified areas for additional improvement.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Established and updated production schedules to meet changing demands.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Conducted performance reviews to identify and rectify areas for skill improvement.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Responsible for overseeing animal care and husbandry, training, inventory control, employee development for a team of up to 20 animal care technicians and ~70,000 animals
  • Regularly reviewed and updated SOPs and controlled documents
  • Participated in rotating on call schedule where I was responsible for triaging and responding to emergency situations
  • Responsible for daily maintenance on a light level study involving multiple strains of mice, the results of which were used to determine adequate future care of animals
  • Designed and executed study and protocol for implanting microchips, tracking, and preparing microchipped animals for sale to clients
  • Responsible for the genetic integrity of multiple mouse strains
  • Developed and implemented significant process improvements to enhance department quality and throughput.
  • Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
  • Coordinated production requirements with material handling and staffing functions.
Retail Manager , 02/2005 - 09/2008
Lake Champlain Chocolates City, STATE,
  • Maintained quality control for retail products and food service
  • Provided excellent customer service including facility tours
  • Cultivated and maintained relationships with vendors
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supported retail associates to drive quality performance and experiences for guests.
Education and Training
: Anthropology, Expected in
The University of Maine - Orono, ME,
  • Promoted from Claims Adjudicator to Team Lead, in less than 12-months.
  • Recognized as Most Valuable Team Member for the month of December 2022 for outstanding performance and team contributions.

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School Attended

  • The University of Maine

Job Titles Held:

  • Claims Adjudicator Team Leader
  • Production Supervisor
  • Retail Manager


  • Some College (No Degree)

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