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Experienced Unemployment Insurance Claims Analyst and Adjudicator Team Leader. Offering expertise in investigation, analysis, and management of complex and diverse workstreams. Track record of proven success in team leadership roles.
- Active Listening and Client Interviewing
- PII, PHI, FTI Data Confidentiality
- Research and Data Analysis
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- Team Leadership
- MS Office, SCBD, CUBS, ICON, Enterprise Content Management
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Claims Adjudicator Team Leader, 12/2021 - Current
Land O' Lakes – Two Rivers, WI,
- Investigate California Unemployment Insurance claims and make eligibility decisions
- Conduct interviews with claimants and employers to gather material facts
- Operate multiple software systems simultaneously including Sharepoint, SCBD, CUBS, ICON, and Enterprise Content Manager
- Interpret California Unemployment Insurance Code to determine a claimant’s eligibility for benefits
- Knowledge of utilizing VPN within VPN
- Instrumental to the development of processes for CA EDD Claimant Eligibility Determinations
- Provide training to new adjudicators and supervisors as a subject matter expert
- Analyze claim information, evaluate wage and earnings to determine the cause of
outstanding issues
- Assess eligibility requirements based on Unemployment Insurance Code, Policies, and
Procedures
- Manage ongoing caseload effectively and in order of priority within turnaround time
Production Supervisor, 01/2011 - 04/2021
Airgas Inc – Greenville, NC,
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Recommended and implemented measures to improve production methods and quality of products.
- Provided input for performance reviews and identified areas for additional improvement.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Established and updated production schedules to meet changing demands.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Responsible for overseeing animal care and husbandry, training, inventory control, employee development for a team of up to 20 animal care technicians and ~70,000 animals
- Regularly reviewed and updated SOPs and controlled documents
- Participated in rotating on call schedule where I was responsible for triaging and responding to emergency situations
- Responsible for daily maintenance on a light level study involving multiple strains of mice, the results of which were used to determine adequate future care of animals
- Designed and executed study and protocol for implanting microchips, tracking, and preparing microchipped animals for sale to clients
- Responsible for the genetic integrity of multiple mouse strains
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Coordinated production requirements with material handling and staffing functions.
Retail Manager , 02/2005 - 09/2008
Lake Champlain Chocolates – City, STATE,
- Maintained quality control for retail products and food service
- Provided excellent customer service including facility tours
- Cultivated and maintained relationships with vendors
- Organized and updated schedules to optimize coverage for expected customer demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory, cash and payroll processes to keep location running smoothly.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Delegated work to staff, setting priorities and goals.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported retail associates to drive quality performance and experiences for guests.
: Anthropology, Expected in
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The University of Maine - Orono, ME,
GPA:
- Promoted from Claims Adjudicator to Team Lead, in less than 12-months.
- Recognized as Most Valuable Team Member for the month of December 2022 for outstanding performance and team contributions.
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