A talented and self-motivated systems analyst, with expertise in troubleshooting, maintaining, and implementation of system requirements, possessing an insatiable desire to seek a challenging environment that will allow me to grow professionally with a reputable company. Areas of strengths: A technology expert with over 3 years of hands-on experience in VMware and Citrix virtualization. Driven professional with over 2 years of experience in implementing & performing Software Quality Assurance and Software Testing Great track record for successfully completing assigned projects. Excellent ability to grasp new technologies and employ new methodologies quickly and thoroughly. Motivated self-starter with excellent interpersonal, leadership, analytical, organizational, and problem solving skills. Experience configuring, monitoring, upgrading, and maintaining systems hardware, software and related infrastructure. IT professional with a three-year background in system administration, hardware and software troubleshooting and network management for the federal government and in the private sector. Possesses active security clearance. Dynamic Computer Systems Analyst bringing more than three years in information systems. Customer-oriented and skilled at relating to and connecting with people from all backgrounds.
Remote access support
Certificate in Computer Operations
LAN and WAN expertise
Print servers maintenance
to 06/2014 Samba Financial Group – Riyadh,
Installing, configuring, Troubleshooting and management of ESX 4, ESXi 5 and vCenter Server 5.
Well Experienced with designing, installing and implementing VMware ESX servers and vCenter server 4.0 and setting up of VMware Features like V-Motion, HA, DRS.
Managed 300+ ESX servers located at various data centers by one virtual center.
Each Data center has multiple clusters with biggest of 15 clusters used for HA and DRS for disaster recovery, Load balancing and troubleshooting.
Creating and Deploying of Virtual Machines from Templates and creating Snapshots with in no time, Cloning of Virtual Machines for future Deployments.
Creating and configuring VNetwork Standard Switch (VSwitch), VM Kernel Ports, VM ports, Service console and NIC teaming.
Configuring vNetwork Distributed switches and migrating the networks from VNetwork standard switches to vNetwork Distributed switches.
Configuring different type of Port Groups Policies, Applying Security policies, Traffic Shaping, Load balancing, Failover detection, Hard and Soft zoning and VLAN Tagging.
Migrated Physical Machines to Virtual Machines (P2V) and Virtual Machines to Virtual Machines (V2V) using VMware converter and vCenter Guided Consolidation.
Daily responsibilities included maintenance of Virtual machines for performance issues also implemented V-Motioning, Hot and Cold Migration of virtual servers and performed Storage VMotion where the storage is migrated.
Created and maintained SQL server cluster for HA, DRS, VC, ESX servers and VM's.
Good experience with VMware Update Manager and Host Update utility to install patches and updates on ESX hosts and virtual machines.
Installation of Citrix Presentation server 4.0/ XenApp 4.5/5.0 & Citrix Client Tools Configuration of Citrix server policies, Load Management and Printers in the Farm.
Expertise in creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 4.5/6.0/6.5 Citrix XenApp Web Interface Administration Via IIS Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment.
Responsible for supporting system design and implementations as well as provide first level of support for any issues.
Supports integration between virtual platforms and desktop tools to deliver optimal environment for Customer support reps.
Tested and evaluated [Software type] software to improve performance and usability.
Documented all server and network problems and other unusual events in detail.
Built server systems and installed into racks.
to 03/2011 Dot.jo, Amman, Jordan
Cultivated relationships with key users and provided Product Marketing team with customer feedback.
Ensured the coordination of efficient assortment analysis, Space to Sales, and Cluster development.
Collaborated with marketing team to conduct account reviews with assigned customers on service needs and usage trends.
Identified products and pricing strategies that met customer needs and business objectives.
Conducted Rate Reviews/Billing disputes and credits with strategic customers upon request.
to 07/2010 United Color Jotun – Amman,
Analyzed system logs and identifed/fixed potential issues with computer systems.
Introduced and integrated new technologies into existing data center environments.
Performed routine audits of systems, software, and backups.
Applied operating system updates, patches, and configured new hardware and software.
Monitored additions, removals, and updates to user account information, including password resets, etc.
to 08/2009 Motorola – Libertyville,
Key member of Quality assurance team working CDMA cell phones and test mobiles before release to the market.
Tested software and reported problems to the head developer to troubleshoot the issues & entered problems into the bug database.
Monitored and updated bug reports as needed, including closing bug reports when addressed.
Configured complex hardware and operating environments to meet and exceed client demands.
Provided technical expertise on specific products, operating systems, and specialized environments.
Created and tracked test cases and managed the defect database with senior QA engineers.
MBA: CurrentDeVry University, Keller Graduate School of Management-
Management Information System (MIS)
Undergraduate Project: Designed a full self-checkout system using visual studio & Microsoft SQL server: 8 2008Petra University-
TECHNICAL SKILLS SUMMARY MICROSOFT*Windows 2003/2008/2008 R2*, Terminal Services/Remote Desktop Services,*Hyper-V*App-V,*Active Directory and Group Policy,*Windows 95/98/NT/2000/XP/Vista/7 CITRIX*Application Virtualization (XenApp), *Server Virtualization (XenServer), *Desktop Virtualization (XenDesktop), Assessments, Health Checks, Architecture, Design, Installation, Management, *Administration and Upgrade, * XenApp 6/6.5*XenServer 5.6, XenDesktop 5, Provisioning Server 5.x, Desktop and*Application Streaming, Web Interface, installation Management Services, Application Profiling, Streaming, Certification and Management, NetScaler VPX VMware: Install, deploy, scale and manage VMware vSphere environments, Monitoring system health, configuration and management of clusters, Create, manage and monitoring Templates, clones and Snapshots; migration of VMs.
Cisco focusing on: network basic; routers and routing basics; switching basics; and intermediate routing; and WAN technologies.
CCA -Citrix Certified Administrator for Citrix XenApp 6.5