Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Skilled and ambitious technical professional with over 23 years of experience in a wide array of technological products and concepts. Knowledge, work ethic, and adaptability have led to opportunities for upward movement through IT Teams. Proactively fosters professional growth by constantly engaging and learning new technologies to maintain a current skill sets. Outside-the-box thinker, always looking for ways to improve processes. Approachable and helpful demeanor has led to strong rapport with technology team members and end users. Consistently provides thorough and clear documentation.

  • Strong written, verbal and presentation skills
  • Knowledge of Windows 2008 R2 & 2012 Server Support & Maintenance, Active Directory, Group Policy Management, Citrix Administration (XenApp 6.5, XenApp & XenDesktop 7.x), Citrix Access Control
  • Microsoft Technologies - Windows Server 2012R2, 2016 & 2019; Identity & Access Mgmt, Active Directory, Exchange
  • Citrix 7.x
  • Networking
  • Presentation skills
  • Processes Development
  • Systems support
  • Troubleshooting
  • VPN & Remote Access Technologies
Citrix System Admin 3, 03/2010 to Current
CaterpillarBroadway, NC,
  • 5-8 Years of experience in Citrix Administration with both XenApp and XenDektop with multiple sites and farms.
  • Strong knowledge in design, implementation, troubleshooting of Citrix XenApp/XenDesktop Server. Have performed Citrix upgrade and farm migration from planning through implementation.
  • Strong understanding of Load Manager, Resource manager and installation manager.
  • Performs daily monitoring & troubleshooting of Citrix environment, identifying & resolving system issues appropriately. This includes installing and configuring patches & upgrades as required
  • Publish applications in Citrix and application virtualization using Horizon Virtualization and AppVolumes.
  • Support Horizon VDI/AppVolume platforms
  • Citrix Patch Management and policies configuration
  • Possess good troubleshooting skills in Citrix printers, profiles, resource manager’s thresholds, installation manager, Citrix Farm Configuration
  • Windows Active Directory Administration
  • Experience managing Citrix farms on VmWare
  • Applications, software, and/or enhancements to existing Citrix Server applications throughout the enterprise.
  • Excellent customer service skills to work effectively with clients and vendors
  • Excellent documentation skills
Tribune Technology - Systems Admin - NOC, 09/2009 to 03/2010
Los Angeles Times/TribuneCity, STATE,
  • Administered day-to-day operations, including Network Operations Center management, monitoring, business development, performance metrics and customer service.
  • Provided support 1st and 2nd level server and application support for all server teams and application administrators.
  • Provide 24/7 Tier 1 support for production and mission-critical systems, escalating incidents according to defined escalation processes.
  • Administer, monitor, and troubleshoot running of batch program jobs and backups.
  • Established new workflow and employee training processes to improve operational efficiency.
Systems Admin – Windows Support, 09/2007 to 09/2009
Los Angeles Times/Tribune TechnologyCity, STATE,
  • Performed Windows Support migrations and deployments.
  • Installed, configured, and supported servers running on the Windows NT, 2003 and 2008 platforms in an environment serving 8000 employees companywide.
  • Supported Citrix 4.0 application on 800 Windows servers; providing robust monitoring capabilities to ensure high availability of all critical applications.
  • General systems support and maintenance in a 24/7 on-call environment.
Senior IT Security Analyst, 08/1999 to 09/2007
Los Angeles TimesCity, STATE,
  • Primarily responsible for all provisioning and access management within in the LA Times domain.
  • Facilitated the entire user provisioning lifecycle for Windows Active Directory, Exchange, IBM Mainframe, RACF, and VPN.
  • Worked closely with the Windows Support team, providing admin support on various projects, migrations and initiatives.
  • Developed standard operating procedures and processes for the IT Security team to better manage overall identity and access management practices.
  • Created and implemented standardized access models for users, groups, server shares and directories.
  • Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
  • Implemented, deployed and supported Citrix Password Manager and Quest Active Roles used in the company's role based access schema.
  • Erected barriers to protect sensitive data by restricting access to unauthorized individuals and maintaining access logs.
  • Spoke at staff meetings to promote security awareness, drawing attention to examples of incidents and consequences and showing how to minimize risk of compromise.
Education and Training
Bachelor of Science: Information Technology/Telecom Mgmt, Expected in 06/1998
DeVry Institute of Technology - Long Beach, CA,
: Telecommunications & Film, Expected in
San Diego State University - San Diego, CA,
: Information Technology, Expected in
Coastline Community College - Fountain Valley, CA
  • Attending this school to keep up with all technologies pertinent to current job role.
  • Completed coursework with Microsoft Windows 2012R@, 2016 and 2019
  • Completed coursework in Cloud Technologies & platforms such as AWS, Azure, Salesforce.

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School Attended

  • DeVry Institute of Technology
  • San Diego State University
  • Coastline Community College

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  • Citrix System Admin 3
  • Tribune Technology - Systems Admin - NOC
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