Committed to using versatile skills, experience and education in a position that provides
the opportunity to promote growth and development SUMMARY OF QUALIFICATIONS Upgraded company from windows 98 to 2000, and XP Completed all tier III tickets in the Track-IT database including Laptops, desktops, Printers, Scanners, Plotters Installed and Configured Wireless Tablets. Created and supported a Mini Help Desk for the company of 12000 user Over Fifteen years experience as a Systems Administrator for multiple Operating Systems Installed, configured and maintained organizations systems network Created standard images for laptop and desktop deployments Keep images up to date by performing patch management Configure and deploy all new wireless devices Manage SAP application server Performed systems backup Designed and supported server systems as well as supported software systems Reviewed, recommended, planned and evaluated network systems Provided tactical and strategic input on overall network planning and related projects Provided technical support to staff in order to maintain and enhance the quality of problem solution Coordinated outside vendor support Identified and documented technical requirements for improving or replacing systems Kept abreast of changes in LAN and WAN technologies Resourceful, skilled in analyzing and problem solving Highly organized, dedicated, thorough in completing projects Excellent oral and interpersonal communication skills Detail orientated and able to get projects done in a timely manner Outstanding customer services skillsComputer Systems Analyst providing superior technical support for networking issues within the [
Certifications + Add a certification Remove Section Citrix Certified Administrator XenApp 6.5 (CCA) Edit September 2012
Cisco Certified Network Associate (CCNA) Edit Microsoft Certified Professional (MCP) Edit Microsoft Certified System Administrator (MCSE)
Courses: CXA-301-11 Citrix XenApp 6 Advanced Administrator (1/25/2013) Certificate of completion
CXD-202-1I: XenDesktop 5 Administrator (6/20/2011) Certificate of completion
CXA-204-1I Basic Administration for Citrix XenApp 6 (4/22/2011) Certificate of completion
SAP 101 Master Data (10/1/2009) Certificate of completion
Oversaw IT support for  servers, [10,000] users and [10,000] desktops and laptops.
Spearheaded the formation of an Internal Systems User Group to exchange ideas and information between the IT department and other departments.
Duties and Responsibilities:
Design, build, and maintain the current Citrix XenApp 6 infrastructure on Server 2008 R2.
Configure, build, and maintain an AppSense User Profile Management solution.
Coordinate with other engineers and perform system administrator duties such as maintaining the current Windows environment.
Configure Citrix XenApp, Citrix Web Interface, Citrix Access Gateway, and Citrix Netscaler solutions as needed.
Provide solid problem-solving techniques across multiple areas of technology and operational models.
Coach other support staff, share knowledge of Citrix environment and technologies.
Troubleshooting the XenApp environment, scaling the XenApp environment, creating farm redundancy, maintaining the XenApp environment, optimizing the XenApp environment
Optimizing the user environment, Optimizing printing, Securing XenApp, Monitoring XenApp with standard utilities and Monitoring XenApp with EdgeSight
Acted as primary contact for computer hardware and software problems, as well as network emergencies.Managed application patches, data backup, security changes and network configuration.Tested and troubleshot new versions of Citrix XenApp] software.Determined feasibility, functionality and potential benefits of proposed systems.Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Analyzed software, hardware and network systems for various transmission systems.
Coursework in Information Technology:
COMPUTERS AND INFORMATION PROCESSING
Coursework in Information Technology:
CIS/205 Management Information Systems
CIS/319 COMPUTERS AND INFORMATION PROCESSING (UD)
PRG/210 Fundamentals of Programming with Algorithms and Logic
POS/371 PROGRAMMING CONCEPTS
WEB/237 WEB DESIGN II
CMGT/445 Application Implementation
CIS/294 Personal Computer Customer Support
CIS/211 OFFICE SOFTWARE SUPPORT FUNDAMENTALS
CSI/296 Computer Systems Maintenance
CMGT/410 Project Planning & Implementation
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