Train Inside sales reps and outside business development resources with product knowledge on Cisco route/switch/wireless, to prepare them to clearly communicate to existing or potential end-users.
Manage Cisco multi-site CMR hybrid deployment and provide training for end-users.
Produces accurate estimates in CCW based on customer's needs.
04/2013 to 01/2015
Systems EngineerScansource Catalyst － Greenville, SC
Designed and clearly articulated Avaya Data and Extreme wireless to outside sales, to equip them with the knowledge required to communicate to customers, resulting in achieving year over year net growth in those segments.
Designed wireless and switched networks based on communicating with end-users to understand requirements and establish design criteria to meet their needs.
Recommended manufacturer resources to customers to resolve implementation issues.
Supported customers by recommending best practice implementation and troubleshooting sequences.
Coordinated with Avaya Tier3/4 engineers to resolve software bugs for end user problems Worked with team to develop and implement remote demonstration of convergence PBX features to end users and business partners, achieving higher close rates for sales.
Tested Juniper product interoperability for specific end-user scenarios.
01/2001 to 09/2007
NOC TechnicianNuvox Communications
Solved remote customer LAN data configuration issues on various customer premise platforms by using in-depth knowledge to effectively communicate solution.
Worked with field operations and other departments to facilitate or lead network events including upgrades, outages and maintenances and migration of IMA to MPLS network.
Wrote multiple reports to management and team members pertaining to network events as well as technical troubleshooting procedural documentation.
Solved escalated voice and data trouble reports for customers with premise equipment problems that included customer's LAN configuration.
Analyzed and recommended appropriate action for network equipment stability and operation to both field ops managers and NOC departmental managers.
Designed, built and maintained Cisco CCIE lab that was used by multiple departments.