Circuit Implementation Coordinator Asst Mgr. Project Manager resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-driven administrative professional dedicated to overseeing solution implementations. Successful at delivering employee training and optimizing existing procedures. Detail-oriented and decisive with remarkable work ethic. Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and application of Information Technology Infrastructure Library and proven approaches that meet customer requirements and achieve process efficiencies.

  • Work Planning and Prioritization
  • File and Data Retrieval Systems
  • Verbal and Written Communication
  • Staff Supervision
  • Contract Negotiation
  • Professional Networking
  • Project Coordination
  • Correspondence and Reports
  • Relationship Building
  • Handling Complaints
  • Recruitment and Hiring
  • Coaching and Mentoring
  • Microsoft Office
  • Team Building
  • Handling Customer Complaints
  • Schedule/Coordination
  • Regulatory Compliance
  • Multitasking and Organization
  • Quality Assurance
  • Team Management and Supervision
  • Call Documentation
  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Customer Account Management
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Analytical Abilities
  • Report Preparation
  • Attention to Detail
  • Analytical Thinking
  • Salesforce
  • Financials Analysis
  • Risk Assessment
Circuit Implementation Coordinator/Asst Mgr./Project Manager, 11/2015 - Current
Chick-Fil-A Aurora, CO,
  • Resolve escalated contractual account concerns
  • Confirm and schedule appointments between clients and installers
  • Acquire new contractors for direct installs
  • Training/Coaching, Interviews
  • Maintained schedules and allocated tasks to team members.
  • Developed strong interaction and communication skills as result of participating in staff meetings and collaborating with colleagues.
  • Attended weekly meetings and discussed goals.
  • Ensure a successful implementation through orchestrating activities, facilitating meetings, and integrating technologies.
  • Set up appointments with customers and oversaw main department calendar.
  • Documented information, created reports and generated tracking files.
  • Managed daily functions by leveraging leadership abilities and industry knowledge.
Financial Consultant, 12/2008 - 12/2015
  • Fax, email, and file documents.
  • Supported client with financial analysis, budget management and operational cost control.
  • Worked with co-workers to promote staff compliance with financial industry regulations.
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
Project Lead Consultant, 12/2012 - 12/2014
  • Receive inbound account calls
  • Process high value orders
  • Provide exceptional customer service
  • Managed regulatory compliance examinations, verifying conformity with federal and internal guidelines and legal statutes.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Federal Background Investigator, 12/2011 - 12/2012
LEXISNEXIS, Dispute & Resolution City, STATE,
  • Investigate credit accounts
  • Contact 3rd parties regarding accounts
  • Customer service inbound/outbound
  • Created and submitted reports regarding background investigations, highlighting special findings.
  • Contacted references by phone and in person to validate information.
  • Reviewed appropriate records to obtain facts about individuals.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Investigated background of claimants and witnesses to uncover past criminal activity.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Communicated updates and requirements between internal team members and clients to keep parties informed of project progress.
Education and Training
Associate of Science: Business Administration/Accounting Finance Management, Expected in 01/2009
Georgia Perimeter College - Atlanta, GA,
  • Attempting
High School Diploma: , Expected in 01/2006
Senior Edison High School - Stockton, CA,
  • First time Manager Certification

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Resume Overview

School Attended

  • Georgia Perimeter College
  • Senior Edison High School

Job Titles Held:

  • Circuit Implementation Coordinator/Asst Mgr./Project Manager
  • Financial Consultant
  • Project Lead Consultant
  • Federal Background Investigator


  • Associate of Science
  • High School Diploma

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