chronic care manager resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated, highly trained, RN with fourteen years experience in acute/critical care nursing in ED, pediatric clinic, and telephone triage. Collaborative team player with experience working in fast paced environments. Efficiently coordinates with healthcare providers to advance patient care and adapts well to unexpected change without compromising quality patient care.

  • Utilization Management
  • Nursing Operations Management
  • Clinical Staff Management
  • Information Systems Development
  • Verbal and Written Communication
  • Patient Advocacy
  • Patient Care Assessment
  • Employee Performance Evaluations
  • Vital Sign Monitoring
  • Critical Thinking
  • In-Service Programs
  • Critical Care Experience
  • Phone Triage Care Experience
  • Medical Office Experience
03/2018 to Current Chronic Care Manager Swedishamerican | Belvidere, IL,

Manage and coordinate care for patients with chronic illnesses.

Call patients on a monthly basis to assess their needs and report to their primary care provider. Remind the patient of their upcoming appointments, labs, etc. They can call if they have any problems they need resolved.

  • Liaised with supervisor to review cases and improve care.
  • Identified risk management concerns and reported scenarios to appropriate management.
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
  • Solicited medical history information from patients to provide best and most effective medical advice.
08/2016 to 03/2018 Registered Nurse Coastal Pediatric Associates | James Island, SC,
  • Treated pediatric patients with minor illnesses, acute and chronic health problems and growth and development concerns.
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures.
  • Administered medications and therapies as prescribed by physicians.
  • Performed basic physical assessments of newborns and infants.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
05/2008 to 08/2016 Emergency Room Registered Nurse Northwell Health | New York, NY,
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Triaged and treated high-volume caseload in busy emergency room setting.
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Administered critical IV medications to stabilize patients for assessment and treatment.
  • Maintained open and clear communication with physicians to coordinate effective patient care.
  • Responded quickly to codes and coordinated efficient and skilled care.
  • Supported criminal inquiries by reporting injuries and completing evidence collection kits.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Treated patients by administering various types of medications and therapies.
  • Upheld patient safety standards by preventing unauthorized access or incorrect dosage administration.
  • Answered patient questions and provided take-home materials for further information.
  • Performed triage on incoming patients and determined severity of injury and illnesses.
  • Rendered direct patient care by stabilizing patients and determining course of action based on triage.
  • Stabilized patients, determined health needs and provided direct patient care.
  • Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
Education and Training
Expected in 08/2022 to to Master of Science | Nursing Administration Southern Illinois University Edwardsville, Edwardsville, IL GPA:
Expected in 11/2016 to to Bachelor of Science | Nursing Benedictine University, Lisle, IL GPA:
Expected in 05/2008 to to Associate of Science | Nursing Lincoln Land Community College, Springfield, IL GPA:

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Resume Overview

School Attended

  • Southern Illinois University Edwardsville
  • Benedictine University
  • Lincoln Land Community College

Job Titles Held:

  • Chronic Care Manager
  • Registered Nurse
  • Emergency Room Registered Nurse


  • Master of Science
  • Bachelor of Science
  • Associate of Science

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