Child Safety Specialist Resume Example
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CHILD SAFETY SPECIALIST
Professional Summary
Dedicated Social Service Worker offering 10+ years of counseling and crisis intervention expertise. Offering comprehensive background in social services and case management, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Extensive experience in family therapy, substance abuse prevention, parent-child conflict resolution, domestic violence education, and prevention.
Work History
Child Safety Specialist, 01/2019 - CurrentCowan Systems, Cincinnati , OH
- Maintained case records and legal documentation.
- Developed plans to strengthen family units.
- Visited homes, inspected surroundings and interviewed family members.
- Responded to claims of abuse, neglect or safety concerns.
- Attended court proceedings, submitted documents and offered testimony.
- Developed rapport to create safe and trusting environment for care.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Interviewed individuals and families to assess needs and provide informational resources.
- Documented data and completed accurate updates to case records.
- Completed home welfare checks to align with state and program guidelines.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Reported child abuse in accordance with legal standards of mandatory reporters.
Customer Service Representative, 12/2009 - 01/2019Suny Upstate Medical University, Syracuse , NY
- Provide flawless management of customer relationships by successfully resolving complex/sensitive administrative issues and disputes and by providing exemplary customer care on daily basis.
- Ensure thorough and accurate responses to customer requests/inquiries received via Internet, phone, document, etc.; communicate with customers orally.
- Facilitate quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues.
- Compose and generate letters to request information or confirm action taken; review data for accuracy and completeness; enter data while maintaining established service/productivity levels and meeting quality guidelines
- Evaluated accuracy and quality of data entered into agency management system.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Maintained confidentiality of patient finances, records and health statuses.
Certified Nursing Assistant, 05/2003 - 12/2008General Dynamics, Fort Drum , NY
- Assisted people who are disabled, chronically ill, or cognitively impaired and older adults; assisted with household activities such as housekeeping, laundry, and meal preparation.
- Observed residents for changes in condition or behavior and promptly reported these changes to appropriate licensed nursing personnel.
- Performed various tasks assigned by charge nurse, including checking vital signs, weighing residents, applying creams/ointments and collecting specimens.
- Provided individualized attention, which encourages each resident's ability to maintain or attain highest practicable physical, mental and psychosocial well-being.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Quality Assurance Inspector, 06/2005 - 06/2008Staffing Solutions, Precision Components International, City , STATE
- Recommended changes to assembly and production lines based on repeat product issues.
- Remained up-to-date with new engineering specifications to maintain access to adequate inventory of all equipment.
- Oversaw maintenance, calibration, and control of inspection, measuring, and all test equipment.
- Compared colors, shapes, textures, and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
- Maintained calibration records and vendor certifications.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Removed imperfect products from shipment line.
- Kept detailed records of quality and imperfect products.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Created and deployed best practices to improve efficiency and reduce defects.
- Completed precise measurements using special tools.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
Education
Bachelor of Science, Psychology
University Of Phoenix - City, State
Certified Life and Health Insurance Specialist
Columbus Technical College - City, State
Certified Business Office Assistant
Columbus Technical College - City, State
Certified Nursing Assistant
Columbus Technical College - City, State
Certifications
- Level One Fingerprint Clearance Card- November 2018 to November 2024
- CPR/AED
- First Aid Certification
Skills
- Supervision
- Child abuse expertise
- Court proceedings
- Investigations management
- Verbal and written communication
- Cultural awareness
- Organization and Time management
- Social Services
- Social Services
- Medical Records Management
- Case Management
- Treatment Planning
- Records Management
- Client Needs Assessment
- Policies And Procedures
- Crisis Intervention
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Resume Overview
School Attended
- University Of Phoenix
- Columbus Technical College
Job Titles Held:
- Child Safety Specialist
- Customer Service Representative
- Certified Nursing Assistant
- Quality Assurance Inspector
Degrees
- Bachelor of Science , Psychology
Certified Life and Health Insurance Specialist
Certified Business Office Assistant
Certified Nursing Assistant
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