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child safety specialist resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dedicated Social Service Worker offering 10+ years of counseling and crisis intervention expertise, offering a comprehensive background in social services and strong interpersonal, organizational, and computer skills. Builds client rapport, and assesses needs to provide appropriate resources.

Superb Social Service Worker strongly emphasizing domestic violence education and prevention. Extensive experience in family therapy, substance abuse prevention, and parent-child conflict resolution.

Compassionate and qualified child services professional well-versed in child abuse, neglect, and safety concerns. Good recordkeeper and planner with an in-depth understanding of court proceedings.

Skills
  • Documentation skills
  • Investigations management
  • Service plans
  • Safety assessments
  • Court proceedings
  • Child abuse expertise
  • Neglect claims
  • Family support
  • Family services
  • Microsoft Office Suite
  • Client needs assessment
  • Behavior mirroring
  • File management
  • Data management
  • Individual and family counseling
  • Community Resources
  • Basic math
  • Responsible
  • Organization and Time management
  • Compassion
Education
University Of Phoenix Columbus, Ga, Expected in 01/2012 Bachelor Of Arts : Psychology - GPA :
Work History
Ameripride Services, Inc. - Child Safety Specialist
Minneapolis, MN, 01/2019 - Current
  • Visited homes, inspected surroundings and interviewed family members.
  • Attended court proceedings, submitted documents and offered testimony.
  • Maintained case records and legal documentation.
  • Developed plans to strengthen family units.
  • Responded to claims of abuse, neglect or safety concerns.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Completed home welfare checks to align with state and program guidelines.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Developed rapport to create safe and trusting environment for care.
Buckingham Valley Rehab And Nursing Center Inc. - Customer Service Representative
Newtown, PA, 12/2009 - 01/2019
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Caremaster Medical Svc - CNA
City, STATE, 06/2005 - 02/2010
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Child Safety Specialist
  • Customer Service Representative
  • CNA

Degrees

  • Bachelor Of Arts

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