chief operating officer instructional designer lms administrator resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Dr. Jessica Claire is a bilingual (Spanish/English) organizational learning and instructional design strategist with expertise in developing competency-based organizational training, faculty development and eLearning for academic, military, and corporate education programs. As an instructional design project lead, Dr. Claire has led teams through all phases in the ADDIE instructional design model on numerous projects. As a senior learning management system (LMS) administrator, Dr. Claire has performed organizational LMS functions including student enrollment, Software as a Service (SaaS) integration assistance and technical support. As a certified change manager, she has led teams and organizations in numerous change initiatives. Dr. Claire has over twenty years of experience in education as a school principal, curriculum developer, faculty development specialist, and educator at the elementary, secondary, and postsecondary levels.

Chief Operating Officer, Instructional Designer/LMS Administrator, 03/2011 to Current
Sailfish Education, LLCCity, STATE,
  • Responsible for leading software and organizational training initiatives for Department of Defense customers
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Monitored outcome measures, program outcomes, and performance improvement.
  • Utilized knowledge of industry best practices to improve upon existing training methods.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Built and updated evaluation and survey tools to monitor and improve effectiveness of courses.
  • Perform quality work within deadlines with or without direct supervision
  • Interact professionally with other employees, customers, and suppliers
  • Work cooperatively and effectively as a team contributor on all assignments
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, customers, and organizations
  • Maintain the highest level of ethical behavior in all matters
  • Provide instructional design and learning management system administration for commercial, academic, and military education programs
  • Develop learning assets and documentation including desk side guides, checklists, ILT or CBT materials as needed to meet end-user training requirements
  • Provide instructor-led training where appropriate
  • Assist in the creation of new training procedures
  • Support the integration of new system capabilities
  • Support root cause analysis reports as needed or as requested by the customer
  • Participate in direct meetings with customers as required
  • Advise leadership on learning strategy and educational initiatives to prioritize and develop high-quality training materials
  • Manage instructional design projects and provided technical support on learning management systems to students and faculty
  • Create and translate technical manuals and course materials to Spanish in the course authoring software for international clients
  • Oversee all aspects of the business including forecasting, budgets, contractor oversight and developing client relationships.
Lead Associate, Learning Systems Architect/ Instructional Design Project Lead, 05/2016 to 10/2021
Booz Allen Hamilton, IncCity, STATE,
  • Provided remote management of a team of instructional designers, learning management administrators, academic advisors, and faculty as instructional design project lead in military academic environments
  • Advised the Department of Defense (DoD) and the North Atlantic Treaty Organization (NATO) on learning strategy, change management and learning management systems
  • Served as client facing Task Lead for the NATO Special Operations School in Chievres, Belgium
  • Served as the client facing Task Lead at the Joint Special Operations University (JSOU), United States Special Operations Command (USSOCOM), MacDill Airforce Base, Tampa, Led team members and educational projects from inception through execution
  • Implemented Prosci change management and Agile project management strategies to ensure timely implementation of high-quality educational initiatives
  • Built faculty development, military education courses and associated materials in professional military educational institutions following the ADDIE Model for instructional design for traditional face-to-face, blended, and online learning environments using course authoring software and university learning management systems
  • Managed student enrollment, course builds and technical issues as a senior learning management system administrator
  • Taught staff development and learning management system topics to faculty in a military university
  • Trained faculty, staff, and instructional designers on educational courseware and learning management system tools
  • Assisted with university accreditation, educational technology research and consultation
  • Served as Deputy Program Manager assisting with business development, marketing, proposals, human resource concerns and contract management
  • Worked with subject matter experts and instructional designers to develop and implement blended, international military education programs aimed at senior non-commissioned and commissioned officers in multinational environments
  • Assisted with a university-wide learning management system migration to a Software as a Service (SaaS) environment
Adjunct Professor, Graduate Teacher, 10/2008 to 09/2018
University Of Phoenix, Brandman UniversityCity, STATE,
  • Provided curriculum development and instruction as a remote professor for online certification courses in English as a Second Language Methodology, Linguistics, Assessment and Cross-cultural Communication to students in a graduate teacher education program
  • Conducted academic research on topics related to working with English language learners
  • Provided curriculum development and student support in online courses
  • Utilized the university learning management system to build and teach online courses for a large, global university
  • Served as a professional writing tutor working with students at the undergraduate through doctoral education levels
  • Managed the SharePoint site of a university-wide writing center
  • Fostered classroom environment conducive to learning and building character.
  • Prepared, administered and graded exams and assignments to evaluate student progress.
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Assisted students in achieving completion of learning objectives.
  • Liaison to the Office of Disability Services at Brandman University.
School Principal, Professional Educational Consultant, 05/2011 to 01/2013
Florida Charter SchoolsCity, STATE,
  • Responsible for school administration at Title 1 charter schools in Florida, overseeing all aspects of curriculum, school operations, budgets, personnel selection, training, and management
  • Represented schools at district school board and parent/ teacher meetings
  • Trained staff on educational initiatives, curriculum, school, and district policies
  • Ensured compliance of all district, state, and federal policies
  • Supervised and managed students and staff
  • Administered and supervised state testing
  • Ensured a safe, distraction-free learning environment for all students.
  • Developed instructional material used by instructors and educators.
  • Investigated and documented performance of educators and support team members and identified areas requiring improvement.
Education and Training
Doctor of Education: Organizational Leadership, Expected in 12/2020 to Southeastern University - Lakeland, FL,
Master of Science: Educational Administration, Expected in 08/2017 to Nova Southeastern University - Davie, FL
Bachelor of Arts: Psychology, Expected in 05/1998 to University of Central Florida - Orlando, FL
Master of Science: Teaching English To Speakers of Other Languages, Expected in 08/2003 to Nova Southeastern University - Davie, FL
  • Change Management Practitioner, Prosci - [2018]
  • Certified Learning Architect, University of Central Oklahoma - [2018]
  • Agile Professional Certification, lcAgile - [2017]
  • E-Learning Instructional Designer, Association for Talent Development - [2014]
  • Prosci Change Management
  • ADDIE and SAM instructional design models
  • Blooms Taxonomy
  • Backwards Design
  • Kirkpatrick's Four Levels of Training Evaluation
  • Learning Environment Modeling, University of Central Oklahoma
  • Learning modalities
  • Training program improvement
  • Team member development
  • Executive leadership
  • Strategic planning
  • Course material development
  • Curriculum implementation
  • Agile Software
  • Adobe Captivate
  • Articulate Storyline/ RISE
  • Audacity
  • ISpring Suite
  • HTML Coding
  • Vyond
  • Adobe Creative Suite
  • Canva
  • Blackboard Learning Management System
  • Canvas Learning Management System
  • Desire2Learn/ Brightspace Learning Management System
  • Moodle Learning Management System
  • WebCT Learning Management System
  • Pearson Learning Studio
  • Ilias Learning Management System
  • Joint Knowledge Online Learning Management System
  • Navy e-Learning Learning Management System
  • Schoology Learning Management System
  • Study Island Learning Management System
  • Adobe Connect
  • Blackboard Collaborate
  • GoToMeeting
  • Defense Connect Online
  • Skype
  • Zoom
  • WebEx
  • Microsoft Teams
  • Slack
  • SharePoint
  • Atlassian Jira
  • Trello
  • Google Docs
  • International Education Programs (traditional, blended, and online)
  • Professional Military Education (PME) in both U.S. and international environments
  • Team leadership and oversight
  • Organizational leadership including personnel management, staff development, budget oversight, grants, federal, state, and local regulation compliance (including ADA and Section 508)
  • Curriculum design
  • Quality assurance
  • Program management
  • Project management

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Resume Overview

School Attended

  • Southeastern University
  • Nova Southeastern University
  • University of Central Florida
  • Nova Southeastern University

Job Titles Held:

  • Chief Operating Officer, Instructional Designer/LMS Administrator
  • Lead Associate, Learning Systems Architect/ Instructional Design Project Lead
  • Adjunct Professor, Graduate Teacher
  • School Principal, Professional Educational Consultant


  • Doctor of Education
  • Master of Science
  • Bachelor of Arts
  • Master of Science

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