LiveCareer-Resume

chief operating officer resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Passionate Chief Operating Officer with track record delivering superior results. Focused leader with over 15 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients and partners.

Accomplishments

    Recognized as one of “Inc 500 Fastest Growing Companies”

Skills
  • Planning and Execution
  • Change and Growth Management
  • Executive Leadership
  • Strategic Planning
  • Operational Analysis
  • Profit Growth Strategies
  • Operating Practices
  • Risk and Mitigation Analysis
  • Developing Operational Improvements
  • Computer Operating Systems
  • Management Team Leadership
  • Innovative and Visionary
  • Adaptable and Flexible
  • Business Consulting
  • Systems Organization
Work History
CHIEF OPERATING OFFICER, 07/2020 to Current
Metropolitan Government Of Nashville & Davidson CountyNashville, TN,
  • Successful deployment of backend automation systems to ensure more efficient logistics operation
  • Grew customer base by 376% by integrating operations software
  • Achieved over $12M in revenue within first year in business
  • Retained 100% of client employees through retention plans to improve efficiency
  • Established [Type] and [Type] policies to promote company culture and vision.
  • Collaborated with CEO and President to develop and implement recommendations for service improvement.
  • Oversaw operations and coordinated with managers to increase quarterly profits by 10%.
  • Synthesized strategies to scale startups through sales, marketing + procedural development
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Implemented new service strategies to support increased workflow, reducing client ratio by [Number]% while maintaining service levels.
  • Increased margins by [Number]% and revenues by [Number]% with cross-selling and pricing initiatives.
  • Led operational oversight and budgetary supervision for two locations.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Spearheaded [Number] third-party contract negotiations to obtain favorable pricing and scheduling parameters.
CEO, 10/2017 to 06/2020
United Way Of AmericaSalt Lake City, UT,
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Increased company revenue by $12M in 12 months through aggressive new market strategies.
CHIEF OPERATING OFFICER, 04/2011 to 10/2017
Metropolitan Government Of Nashville & Davidson CountyNashville, TN,
  • Achieved 35% year-over-growth from, Decreased CAPEX by 60% through on-demand consumable vendor negotiations
  • Enabled over $15M in revenue by launching and leading new sales programs
  • Developed brand strategies to expand market presence in niche e-Commerce fulfillment
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supported and supervised team of [Number] [Type] professionals.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Increased company growth through collaboration with sales and marketing departments.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Initiated on-time, under-budget project management to optimize performance.


Manager, 11/2008 to 03/2011
TransunionVA, State,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
BACHELOR OF ARTS: , Expected in
The Ohio State University - Colombus, OH
GPA:
TECHNOLOGIES

Salesforce, Zendesk, Zoho, Slack, Asana, Hootsuite, Hubspot, Canva, Monday, MS Office, Adobe, Facebook Ads, Google Ads, Social Media Marketing

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Resume Overview

School Attended

  • The Ohio State University

Job Titles Held:

  • CHIEF OPERATING OFFICER
  • CEO
  • CHIEF OPERATING OFFICER
  • Manager

Degrees

  • BACHELOR OF ARTS

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