chief operating officer resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Passionate Chief Operating Officer with track record delivering superior results. Focused leader with over 15 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients and partners.


    Recognized as one of “Inc 500 Fastest Growing Companies”

  • Planning and Execution
  • Change and Growth Management
  • Executive Leadership
  • Strategic Planning
  • Operational Analysis
  • Profit Growth Strategies
  • Operating Practices
  • Risk and Mitigation Analysis
  • Developing Operational Improvements
  • Computer Operating Systems
  • Management Team Leadership
  • Innovative and Visionary
  • Adaptable and Flexible
  • Business Consulting
  • Systems Organization
Work History
Metropolitan Government Of Nashville & Davidson CountyNashville, TN,
  • Successful deployment of backend automation systems to ensure more efficient logistics operation
  • Grew customer base by 376% by integrating operations software
  • Achieved over $12M in revenue within first year in business
  • Retained 100% of client employees through retention plans to improve efficiency
  • Established [Type] and [Type] policies to promote company culture and vision.
  • Collaborated with CEO and President to develop and implement recommendations for service improvement.
  • Oversaw operations and coordinated with managers to increase quarterly profits by 10%.
  • Synthesized strategies to scale startups through sales, marketing + procedural development
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Implemented new service strategies to support increased workflow, reducing client ratio by [Number]% while maintaining service levels.
  • Increased margins by [Number]% and revenues by [Number]% with cross-selling and pricing initiatives.
  • Led operational oversight and budgetary supervision for two locations.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Spearheaded [Number] third-party contract negotiations to obtain favorable pricing and scheduling parameters.
CEO, 10/2017 to 06/2020
United Way Of AmericaSalt Lake City, UT,
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Increased company revenue by $12M in 12 months through aggressive new market strategies.
CHIEF OPERATING OFFICER, 04/2011 to 10/2017
Metropolitan Government Of Nashville & Davidson CountyNashville, TN,
  • Achieved 35% year-over-growth from, Decreased CAPEX by 60% through on-demand consumable vendor negotiations
  • Enabled over $15M in revenue by launching and leading new sales programs
  • Developed brand strategies to expand market presence in niche e-Commerce fulfillment
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Supported and supervised team of [Number] [Type] professionals.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Increased company growth through collaboration with sales and marketing departments.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Initiated on-time, under-budget project management to optimize performance.

Manager, 11/2008 to 03/2011
TransunionVA, State,
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
BACHELOR OF ARTS: , Expected in
The Ohio State University - Colombus, OH

Salesforce, Zendesk, Zoho, Slack, Asana, Hootsuite, Hubspot, Canva, Monday, MS Office, Adobe, Facebook Ads, Google Ads, Social Media Marketing

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Resume Overview

School Attended

  • The Ohio State University

Job Titles Held:

  • CEO
  • Manager



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