Chief Operating Officer resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Thorough Chief Operating Officer and chiropractor with track record delivering superior results. Focused leader with 3 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating contracts and building lasting relationships with vendors, patients and partners.
Accomplishments
Resolved product issue through consumer testing.
Documented and resolved 20 which led to positive results.
Supervised team of 60 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved excellent results by introducing new software for all department.
Skills
Operations oversight
Planning and execution
Personnel development
Acquisition integration
Negotiation
Consulting
Quality Management
Employee Training
Staff Management
Budgeting
Contract Negotiation
Analytical skills
Work History
06/2018 to CurrentChief Operating OfficerEasterseals | Safford, AZ,
Refined organizational structure to consolidate, streamline and delineate necessary functions.
Established training manuals and new hire policies to promote company culture and vision.
Implemented new service products (durable medical equipment) to increase revenue and patient satisfaction, reducing patient return of products while maintaining service levels.
Reengineered departments to establish top-performing groups while decreasing costs by 10%.
Evaluated new patient growth performance by analyzing and interpreting data and metrics.
Collaborated with marketing to develop and implement strategies' for increasing new patient growth volume.
Oversaw operations and coordinated with managers to increase annual profits by 8%.
Directed technological improvements, reducing waste and business bottlenecks.
Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Coordinated and implemented effective training for new software conversion for 7 departments comprising of over 25 professionals and 35 supportive staff.
Improved performance management system and introduced department headed one on one training program to develop future leaders.
Managed divisional marketing, advertising and new product development.
Aligned operations with client goals by automating software.
Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Interviewed, supervised and motivated 30-50 staff members to achieve optimal productivity.
Grew administration team by sourcing well-qualified employees using new recruitment strategy.
01/2015 to CurrentDirector of ChiropracticCommunity Health Network | Indiana, IN,
Managed daily operations while overseeing multiple locations to foster increased productivity.
Worked with team leaders to arrange schedules based on production requirements and available resources.
Evaluated scripts to identify creative strategies and resource needs for effective production.
Trained and managed team discussed issues to provide resolution and apply best practices.
Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
Tasked to turn around low-growth operation by solidifying workflow processes, strengthening patient relationships and improving communications supporting client advocacy.
Analyzed business needs while soliciting patient feedback for process improvements.
Created and applied new business analytics and reporting tool across 5 sites.
Established performance goals for each practitioner and provided feedback on methods for reaching those milestones.
Monitored office workflow and administrative processes to keep operations running smoothly.
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Hired and directed teams to achieve daily and long-term operations and business goals.
Assisted leadership with launch of start-up to achieve new offices.
10/2009 to CurrentChiropractorMonmouth Pain & Rehabilitation | City, STATE,
Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders.
Advocated for specialized support devices to patients and pain management regimens to achieve recovery goals.
Treated 130-160 patients weekly and accurately documented and maintained patient notes and charts.
Assessed patients to identify musculoskeletal and spine disorders and developed therapeutic treatment plans to correct abnormalities.
Evaluated functioning of neuromusculoskeletal system and spine using systems of chiropractic diagnosis.
Counseled patients about lifestyle choices impacting injuries, conditions and recovery.
Implemented pain management strategies and specialized operations to improve patient health and reach recovery objectives.
Diagnosed neuromusculoskeletal conditions and performed corrective adjustments.
Worked with patients dealing with various injuries such acute trauma to post surgical.
Increased customer satisfaction by completely explaining patients health concerns, needs and path to recovery.
Developed and implemented performance improvement strategies and plans to promote continuous improvement
08/2005 to 07/2008Associate ChiropractorInner Health Chiropractic | City, STATE,
Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders.
Evaluated functioning of neuromusculoskeletal system and spine using systems of chiropractic diagnosis.
Educated patients and caregivers on diagnoses, medications and self-treatment options.
Counseled patients about lifestyle choices impacting injuries, conditions and recovery.
Worked with patients dealing with various injuries such acute trauma and chronic pain.
Assessed patients to identify musculoskeletal and spine disorders and developed therapeutic treatment plans to correct abnormalities.
Accessed and documented medical backgrounds and ordered diagnostic images to determine health problems.
Used techniques such as diversified and activator regularly to improve range of motion.
Treated 100 patients weekly and accurately documented and maintained patient notes and charts
Education
Expected in 12/2001Doctor Of Chiropractic | ChiropracticLife University, Marietta, GAGPA:
Expected in 05/1997 | PremedicineAkron University, Akron, OH, GPA:
Certifications
Licensed Chiropractor - 19 years
Certified Independent Chiropractic Examiner- American Board of Independent Medical Examines
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