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Chief Operating Officer resume example with 14+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Thorough Chief Operating Officer and chiropractor with track record delivering superior results. Focused leader with 3 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating contracts and building lasting relationships with vendors, patients and partners.

Accomplishments


  • Resolved product issue through consumer testing.
  • Documented and resolved 20 which led to positive results.
  • Supervised team of 60 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved excellent results by introducing new software for all department.
Skills
  • Operations oversight
  • Planning and execution
  • Personnel development
  • Acquisition integration
  • Negotiation
  • Consulting
  • Quality Management
  • Employee Training
  • Staff Management
  • Budgeting
  • Contract Negotiation
  • Analytical skills
Work History
06/2018 to Current Chief Operating Officer Easterseals | Safford, AZ,
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Established training manuals and new hire policies to promote company culture and vision.
  • Implemented new service products (durable medical equipment) to increase revenue and patient satisfaction, reducing patient return of products while maintaining service levels.
  • Reengineered departments to establish top-performing groups while decreasing costs by 10%.
  • Evaluated new patient growth performance by analyzing and interpreting data and metrics.
  • Collaborated with marketing to develop and implement strategies' for increasing new patient growth volume.
  • Oversaw operations and coordinated with managers to increase annual profits by 8%.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Coordinated and implemented effective training for new software conversion for 7 departments comprising of over 25 professionals and 35 supportive staff.
  • Improved performance management system and introduced department headed one on one training program to develop future leaders.
  • Managed divisional marketing, advertising and new product development.
  • Aligned operations with client goals by automating software.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Interviewed, supervised and motivated 30-50 staff members to achieve optimal productivity.
  • Grew administration team by sourcing well-qualified employees using new recruitment strategy.
01/2015 to Current Director of Chiropractic Community Health Network | Indiana, IN,
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Worked with team leaders to arrange schedules based on production requirements and available resources.
  • Evaluated scripts to identify creative strategies and resource needs for effective production.
  • Trained and managed team discussed issues to provide resolution and apply best practices.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
  • Tasked to turn around low-growth operation by solidifying workflow processes, strengthening patient relationships and improving communications supporting client advocacy.
  • Analyzed business needs while soliciting patient feedback for process improvements.
  • Created and applied new business analytics and reporting tool across 5 sites.
  • Established performance goals for each practitioner and provided feedback on methods for reaching those milestones.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Assisted leadership with launch of start-up to achieve new offices.
10/2009 to Current Chiropractor Monmouth Pain & Rehabilitation | City, STATE,
  • Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders.
  • Advocated for specialized support devices to patients and pain management regimens to achieve recovery goals.
  • Treated 130-160 patients weekly and accurately documented and maintained patient notes and charts.
  • Assessed patients to identify musculoskeletal and spine disorders and developed therapeutic treatment plans to correct abnormalities.
  • Evaluated functioning of neuromusculoskeletal system and spine using systems of chiropractic diagnosis.
  • Counseled patients about lifestyle choices impacting injuries, conditions and recovery.
  • Implemented pain management strategies and specialized operations to improve patient health and reach recovery objectives.
  • Diagnosed neuromusculoskeletal conditions and performed corrective adjustments.
  • Worked with patients dealing with various injuries such acute trauma to post surgical.
  • Increased customer satisfaction by completely explaining patients health concerns, needs and path to recovery.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
08/2005 to 07/2008 Associate Chiropractor Inner Health Chiropractic | City, STATE,
  • Conducted patient history reviews and physical, neurological and orthopedic examinations to assess conditions and present disorders.
  • Evaluated functioning of neuromusculoskeletal system and spine using systems of chiropractic diagnosis.
  • Educated patients and caregivers on diagnoses, medications and self-treatment options.
  • Counseled patients about lifestyle choices impacting injuries, conditions and recovery.
  • Worked with patients dealing with various injuries such acute trauma and chronic pain.
  • Assessed patients to identify musculoskeletal and spine disorders and developed therapeutic treatment plans to correct abnormalities.
  • Accessed and documented medical backgrounds and ordered diagnostic images to determine health problems.
  • Used techniques such as diversified and activator regularly to improve range of motion.
  • Treated 100 patients weekly and accurately documented and maintained patient notes and charts
Education
Expected in 12/2001 Doctor Of Chiropractic | Chiropractic Life University, Marietta, GA GPA:
Expected in 05/1997 | Premedicine Akron University, Akron, OH, GPA:
Certifications
  • Licensed Chiropractor - 19 years
  • Certified Independent Chiropractic Examiner- American Board of Independent Medical Examines
  • Area of certification, Company Name - Timeframe

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Resume Overview

School Attended

  • Life University
  • Akron University

Job Titles Held:

  • Chief Operating Officer
  • Director of Chiropractic
  • Chiropractor
  • Associate Chiropractor

Degrees

  • Doctor Of Chiropractic

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