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chief operating officer resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Thorough Chief Operating Officer with track record delivering superior results. Focused leader with over 8 combined years of experience finding innovative ways to grow revenue and increase margins.

Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients and partners.

Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills.

Successful team builder with exceptional communication abilities. Skilled Business Development leader offering 8 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Skills
  • Stakeholder Relations
  • Annual Planning
  • Effective Communicator and Public Speaker
  • Profit Growth Strategies
  • Computer Operating Systems
  • Analytical and Critical Thinker
  • Customer Trend Analysis
  • Social Media Engagement
  • Brand Promotion
  • Audience Analysis
  • Personnel development
  • Completing Applications
Work History
Chief Operating Officer, 09/2021 to Current
Munson Medical CenterManistee, MI,
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Developed quarterly business plans to evaluate cost projections.
  • Negotiated and drafted contracts with business partners, clients and vendors, saving company over $900.00.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Managed divisional marketing, advertising and new product development.
  • Directed technological improvements, reducing waste and business bottlenecks.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Increased business profits 32% by streamlining processes and trimming unnecessary positions.
  • Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
Non-profit-administrative-assistant, 12/2014 to 02/2021
MastecAnchorage, AK,
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Monitored supervisor's work calendar and also scheduled appointments, meetings, and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes. Managed to reduce office material usage by %13 after taking inventory of used products.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Established relationships with key decision-makers within customer organizations to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration, and market expansion.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territories.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, etc.
  • Sorted, opened and routed mail and deliveries to meet business requirements
  • Offered technical support and troubleshot issues to enhance office productivity
Business Development Manager, 07/XXX5 to 10/2012
Jack In The Box, Inc.Temecula, CA,
  • Worked in every department of the dealership industry.
  • Talked to over 70 customers per day regarding each department and their satisfaction.
  • Well-versed in Parts, Sales, Finance, Service, Customer Relations, Internet Training, and Management
  • Researched and identified opportunities for account growth, account penetration, established territories, and market expansion.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Worked with existing customers to increase purchases of products and services.
  • Performed research to uncover potential target areas, markets, and industries.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Created reports and presentations detailing business development activities.
  • Collected data and performed customer needs analysis.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profitability.
  • Completed and submitted monthly and yearly reports to support executive decision-making.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Supported marketing teams, creating, deploying, and optimizing campaigns for Don Carton Honda clients.
  • Partnered with business teams of profitability and IT personnel to align project goals with business strategy and define project milestones and territories.
  • Reached out to potential customers via telephone, email, and in-person inquiries
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
  • Collaborated with sales and marketing departments to support project rollout
Cashier, 06/XXX1 to 02/XXX5
Don Carlton HondaCity, STATE,
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $300 or more per shift.
  • Greeted over 70 patrons per day.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $1,XXX.00 per month in new revenue.
  • Answered questions about store policies and addressed customer concerns
  • Mentored new team members on sales software system operation
  • Greeted customers entering our store and responded promptly to customer needs
  • Tallied cash drawer at beginning and end of each work shift
  • Reviewed new promotions and monitored price changes
Education
No Degree: Business, Expected in to University of Tulsa - Tulsa, OK
GPA:
  • Dean's List: Fall XXX6- Spring XXX8
  • Honor Roll: Fall XXX6-XXX8
  • Boston Avenue Methodist Scholarship Recipient
  • Completed AP course in Spanish
  • 4.2 GPA
Dealer's License: Car Industry, Expected in 11/2010 to NADA - McLean, VA,
GPA:
  • Elected to Social Chairwoman
  • Elected Captain
Associate of Arts: Human Relations, Expected in 05/2016 to University of Oklahoma - Norman, OK
GPA:
  • Dean's List: Fall 2013- Spring 2016
  • Honor Roll: Fall 2013- Spring 2016
  • Completed AP course in Religious Studies
  • Completed AP course in Sociology
  • 4.6 GPA
  • Extracurricular Activities: Avid volunteer for the women's prison and the Oklahoma City Zoo
  • Study Abroad: Jerusalem, Jerusalem Archeology in Religion
Bachelor of Science: Nonprofit Management, Expected in 12/2023 to University of North Carolina At Pembroke - Pembroke, NC
GPA:

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Resume Overview

School Attended

  • University of Tulsa
  • NADA
  • University of Oklahoma
  • University of North Carolina At Pembroke

Job Titles Held:

  • Chief Operating Officer
  • Non-profit-administrative-assistant
  • Business Development Manager
  • Cashier

Degrees

  • No Degree
  • Dealer's License
  • Associate of Arts
  • Bachelor of Science

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