chief operating officer resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Specialty Retail Executive BUILDING AND MANAGING MULTI-UNIT, HIGH GROWTH RETAIL SPECIALTY STORE CONCEPTS. DYNAMIC SENIOR-LEVEL EXECUTIVE WITH A TRACK RECORD OF SUCCESS BUILDING LEADING RETAIL CORPORATIONS THROUGH COMPLEX START-UP, TURNAROUND AND HIGH GROWTH CYCLES. RECOGNIZED AS A SPECIALTY RETAIL OPERATING SPECIALIST, CONSISTENTLY INCREASING SALES & PROFITS, DRIVING GROWTH AND ELIMINATING INEFFICIENCIES. STRONG GENERAL MANAGEMENT, P&L MANAGEMENT AND TEAM BUILDING. OPERATING & GENERAL MANAGEMENT QUALIFICATIONS MULTI-UNIT OPERATIONS MGMT. STRATEGIC AND BUSINESS PLANNING P&L MANAGEMENT EXPANSION STRATEGIES FORECASTING AND BUDGETING ORGANIZATION DESIGN / DEVELOPMENT ACQUISITION AND DIVESTITURE TRANSACTIONS MERCHANDISING / BUYING / PRODUCT MIX Objective Persuasive and articulate business leader with an extensive background in all facets of retail operations, marketing, and sales. Exemplary record of accomplishments in guiding successful companies through periods of tremendous growth and in restructuring and refocusing turnaround situations. Analytical and responsible risk taker who has the flexibility and courage to negotiate confidently. Expert retail sales professional offering [Number] years experience in retail customer service and retail management. Focused on exceeding sales goals. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
  • Luxury furniture sales
  • Computer literate
  • Merchandising
  • Skilled problem solver
  • Personable
  • Customer-oriented
  • Active listening skills
  • Employee relations
Fairleigh Dickinson University Teaneck, New Jersey Expected in Bachelor of Science : - GPA :
Work History
Easterseals - Chief Operating Officer
West Palm Beach, FL, 03/2003 - Current
  • Joined this specialty retailer as part of the acquisition team.
  • Assumed the responsibility of the day to day running of the company.
  • Built and implemented a new business model adding new accounting and POS software system.
  • Recruited Website manager while changing product assortment resulting in $550,000 10%) sales increase in the first year.
  • Consolidated buying responsibilities and modified category space allocation resulting in $755,000 increase in Furniture and Lighting departments.
  • Secured Furniture/Lighting Gallery location in Bloomingdales in 2009 resulting in $5+ million sales.
National Multiple Sclerosis Society - President
Denver, CO, 06/1994 - 02/2003
  • Candy-Candy Stores- Starlog Corporation Full P&L responsibility for this specialty retailer with 36 mall-based stores in the U.S., London, Ireland and Wales.
  • Manage the daily operation of the company and its subsidiaries with up to 350 employees.
  • Took over company after a failed IPO and guided it through bankruptcy, reorganization, re-emergence, growth and acquisitions.
  • Renegotiated leases, closed unprofitable operations and partnered with international franchisee to open stores in London, Belfast, Dublin and Cardiff.
  • Grew revenues from $1.2 million to over $20 million through successful reorganization and strategic acquisitions.
  • Developed and implemented reorganization plan, recruited new management team and secured funding amounting to $5 million within 6 months.
  • Authored new business plan which defined ideal store size, location, product mix, inventory levels and projected revenues.
  • Identified, negotiated and completed 6 strategic acquisitions and joint ventures, which added more than $18 million in revenues and improved the overall profitability of Retail Entertainment Group.
Winter Park, FL, 01/1990 - 05/1994
  • Challenged to create a new retail concept from the ground up for this struggling manufacturer, distributor and franchiser of candy and gifts.
  • Guided concept from planning, design and development through rollout of 46 stores in 19 states.
  • Worked with designers to develop layout and visual merchandising strategies.
  • Selected sites and negotiated all construction contracts.
  • Recruited and hired management team and buying staff and established operational infrastructure for the new business.
Alaska Executive Search, Inc. - PRESIDENT / CEO
Anchorage, AK, 04/1987 - 11/1989
  • Hired to turn around this unprofitable office furniture retailer and distributor.
  • Held full P&L accountability for the company with $44 million in annual sales, 40 stores and a business-to-business contract division.
  • Developed and implemented new operational controls and reporting systems.
  • Provided leadership and guidance for 35 senior executives, divisional and regional managers.
  • Exceeded all turnaround objectives and positioned company for sale to a competitor.
  • Reduced expenses by renegotiating leases, subletting parts of distribution center, revising compensation plans and closing the unprofitable Texas operation.
National Multiple Sclerosis Society - President
New York, NY, 05/1981 - 03/1987
  • Recruited to take over this $32 million home furnishings retailer one year prior to owner¡¦s retirement.
  • Held P&L responsibility for the company with 33 stores, 3 distribution centers and 350 employees.
  • Selected new sites, negotiated leases and oversaw construction projects.
  • Doubled sales within 3 years by restructuring operations and redefining product mix.
  • Drove rapid growth from 19 stores to 33 Developed remote distribution centers to reduce transportation cost.
accounting, acquisitions, business plan, closing, concept, contracts, inventory, layout, leadership, Lighting, merchandising, office, POS, reporting, Retail, sales, strategic, transportation, Website

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Resume Overview

School Attended

  • Fairleigh Dickinson University

Job Titles Held:

  • Chief Operating Officer
  • President
  • President


  • Bachelor of Science

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