chief operating officer resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
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Summary
High-energy Chief Operating Officer with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Successfully grew organizations to achieve excellence through efficient operational systems support.
Highly effective Chief Operating Officer with 12 years of experience directing operations and facilities management. Focused on employee engagement, quality and service excellence to achieve growth objectives.
Multi-talented business leader bringing 12 years' experience to successful Cannabis companies and corporations. Strategic problem solver and change manager. Visionary executive able to implement plans that meet current and future needs. Key expertise in Cannabis industry.
Strategic business professional experienced in impacting business direction with successful leadership decisions and key plan development and implementation with a specifications in Cannabis.
Skills
Business analysis
Operations administration
Executive leadership
Marketing
Delegation
Management
Strategic planning
Revenue growth
Policy development
Operations oversight
Team building and leadership
Financial leadership
Employee coaching
Brand management
Strategic business planning
Industry partnership development
New business development
Defining company vision
Production
Experience
Chief Operating Officer, 03/2018 - Current Electric Mirror – Everett, WA,
Directed and oversaw capital improvement projects.
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Developed and monitored internal control systems.
Transformed departmental operations through aggressive process overhaul and attention to quality.
Revitalized business plans and realigned company objectives to increase overall profits.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Improved return on capital investment (ROI) by.
Held operational oversight and budgetary governance for all US-based locations.
Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
Fostered proactive attitude and future-focused thinking among staff in fast-paced environment.
Served as strategic advisor and functional expert on critical strategic and operational matters.
Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Hired, trained, evaluated and retained high-performing, effective, and diverse team embodying organizational culture.
Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
Monitored outcome measures, program outcomes, and performance improvement.
Maintained productive relationships and communication channels across organization.
Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
Promoted brand awareness by increasing market penetration across markets.
Reviewed, analyzed and interpreted financial statements.
Grew business profits by streamlining processes and trimming unnecessary positions.
Established new workflow and employee training processes to improve operational efficiency.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Managed company key accounts to promote ongoing project profitability and superior customer satisfaction.
Directed business-wide changes to modernize procedures and organization.
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Increased organization's exposure to Cannabis industry to grow sales profitability.
Manipulated valves and controls on semiconductor machinery to initiate processing cycles at correct times and speeds.
Provided extensive mentoring and training to new employees to prepare each for job functions, introduce regulations and suggest performance strategies.
Used chemical baths and blow-off wands to clean semiconductor wafers while preventing damage.
Reviewed work orders and documentation to understand project specifications and identify optimal sequence of operations to produce desired products.
Displayed exceptional professionalism at all times, promoting positive representation of company and operations in every interaction.
Remained focused and professional at all times, carrying out work, interacting with customers and collaborating with supervisors to accomplish business objectives.
Mentored new employees and provided hands-on training to prepare workers for job tasks and enhance team performance.
Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
Conducted in-depth inspections of semiconductor equipment to verify functionality and identify maintenance and repair issues.
Assessed all job documentation and work orders to identify specifications and determine most effective sequence of operations to accomplish production goals.
Controlled valves and switches on equipment to start semiconductor processing cycles at ideal times and with optimal settings.
Inspected machinery to verify proper functionality and applied strong mechanical and maintenance skills toward troubleshooting and resolving any encountered issues.
Improved operations by working with team members and customers to find workable solutions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Created agendas and communication materials for team meetings.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Collaborated in development of standard operating procedures.
Earned reputation for good attendance and hard work.
Handled all delegated tasks, including ppm/pH, feeding regiment, ppm distribution of Co2, and temperature/humidity regulation
General Manager/Operations Manager, 03/2008 - 02/2014 Nature's Herbal Solution – City, STATE,
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Designed sales and service strategies to improve revenue and retention.
Encouraged, trained and disciplined employees to maximize performance.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Built and maintained loyal, long-term customer relationships through effective account management and quality Cannabis products.
Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Oversaw all corporate communications to streamline data and information sharing initiatives.
Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Motivated and led team members to work together to achieve targets.
Education and Training
Associate of Applied Science: Business adm, Expected in - Red Rocks Community College - Denver, CO GPA: Status -
: Business Administration And Management, Expected in 01/2006 - Red - , GPA: Status -
Associate of Applied Science: Business Administration And Management, Expected in 05/2006 - Red Rocks Community College - Denver, CO GPA: Status -
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