chief operating officer broker resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused, Executive Level Professional with strength in Leadership, Customer Service and Deliverables, Project Implementation, Human Resources, and Real Estate Compliance and Brokerage Law. A Proactive leader with strengths in Sales, Negotiation, Communication and Collaboration. Proficient in Project Management and adept at managing concurrent objectives to promote efficiency, achievement of KPI's and influence positive outcomes of not only self, but team members. Accomplishes department objectives by supervising staff, creation, organizing and monitoring all work processes. Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. Accomplishes staff job results by coaching, counseling, and disciplining employees, Overall doing whatever it takes to continually move the business objectives forward.

  • Strong Decision Making
  • Strong Work ethic
  • Leadership & Supervisory Skills
  • Customer Service Relationship Expert
  • Superior People, Team, Listening Skills, Friendly & Positive Attitude
  • Project Development, Data Implementation & Lifestyle Management
  • Computer Skills, Microsoft Office, Hubspot, InfusionSoft, Dotloop, Quickbooks, Social Media Apps
  • Problem Solver and Excellent Conflict Resolution
  • Strong Organizational & Multi-Tasking skills
  • Legal Document Preparation and Contract Negotiation
  • Marketing Development & Unique Selling Proposition Specialist
  • Licensed Real Estate Broker in Georgia, Alabama & South Carolina
  • Systems implementation and Work Flow Planning
  • Cost reduction and containment, P&L Reviews
  • Performance improvements and Implementation of KPI's
  • Multi-unit operations management
  • Staff training and motivation, leading morning Huddle Meetings
  • Staff and Customer Retention and Engagement
  • Closing tactics and contract negotiations
  • Creation and Implementation of Processes and Procedures
  • Strategic Account Development, Management and Networking
  • Quality assurance and control of internal processes
  • Human Resources Operations, Employee Handbook Development, Payroll Processing, Recruitment and Hiring
  • Training & Development for Employees and Agent Recruits
  • Strong problem solver
  • Meeting Planning, Schedule Management and Presentation Development
  • Professional, Flexible, Self-Starter
09/2017 to Current Chief Operating Officer / Broker Beth Israel Deaconess Medical Center | Randolph, MA,
  • Built real estate agency and recruited agents to build operations from ground up.
  • Provided Broker Services, Lead Generation, Coaching and Training to over 125 Real Estate Agents effectively closing over 800+ transactions per year and grossing over $8 Million in Gross Commission Income
  • Improved overall business process management by executing, measuring and monitoring new systems, policies and procedures
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Revitalized business plans and realigned company objectives to increase overall profits.
10/2007 to Current Executive Assistant to the President Amaya Group Realty | City, STATE,
  • Managed Executive Staff of 5+ employees, Providing Administrative Support to the President, providing coaching and training of The Quantum Leap System for Real Estate Agents to over 1000+ Craig Proctor Platinum Level Coaching Members.
  • Detailed and arranged logistics for conferences, seminars, and webinars, including travel arrangements and venue reservations.
  • Surpassed monthly sales goals by over 943% growing coaching program from 53 students to over 500+ students.
  • Managed office operations on a daily basis, implemented policies and procedures, ran monthly payroll, bookkeeping, quickbooks and all accounting functions.
  • Prepared all power point presentations, lesson books, lesson plans, agendas and certifications.
09/2002 to 05/2007 Real Estate Sales Agent RE/MAX Horizons | City, State,
  • Helped homeowners and homebuyers sell or purchase residential properties in the metro Atlanta area.
  • Advised clients on market conditions, prepared competitive market analysis, providing pricing and legal requirements for property transactions.
  • Cultivated relationships with bankers, appraisers, and lenders establishing long-term relationships.
  • Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.
Education and Training
Expected in 05/1992 to to Associate of Science | Industrial Management Georgia State University - Perimeter College, Clarkston, GA, GPA:
Expected in 04/2002 to to Passed Georgia Real Estate Exam | Georgia Real Estate Commission, Atlanta, GA, GPA:
Expected in 02/2006 to to Certified Short Sale Specialist | Georgia MLS, , GPA:
Expected in 01/2007 to to Certified/Registered HUD Specialist | Department Of Housing And Urban Development, , GPA:
Expected in 03/2010 to to Certified Quantum Leap Coach | Craig Proctor Coaching , Newmarket, Ontario, GPA:
Expected in 01/2020 to to Passed Georgia RE Brokers Exam | Georgia Real Estate Commission, Atlanta, GA, GPA:
Expected in 05/2020 to to Passed Alabama RE/Brokers Exam | Alabama Real Estate Commission, Auburn, AL, GPA:
Expected in 11/2020 to to Passed South Carolina RE/Brokers Exam | South Carolina Real Estate Commission, Columbia, SC, GPA:
Expected in 02/2021 to to Official Knock Certified Agent | Knock , Atlanta, GA, GPA:

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Resume Overview

School Attended

  • Georgia State University - Perimeter College
  • Georgia Real Estate Commission
  • Georgia MLS
  • Department Of Housing And Urban Development
  • Craig Proctor Coaching
  • Georgia Real Estate Commission
  • Alabama Real Estate Commission
  • South Carolina Real Estate Commission
  • Knock

Job Titles Held:

  • Chief Operating Officer / Broker
  • Executive Assistant to the President
  • Real Estate Sales Agent


  • Associate of Science
  • Passed Georgia Real Estate Exam
  • Certified Short Sale Specialist
  • Certified/Registered HUD Specialist
  • Certified Quantum Leap Coach
  • Passed Georgia RE Brokers Exam
  • Passed Alabama RE/Brokers Exam
  • Passed South Carolina RE/Brokers Exam
  • Official Knock Certified Agent

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