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Summary
Customer-oriented, strategic-thinking operations and sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Flexible, ready to learn, and contribute to company success.
Skills
Operations administration
Business analysis
Executive leadership
Management
Marketing
Delegation
Industry partnership development
Brand management
Defining company vision
New business development
Experience
04/2017 to CurrentChief Operating OfficerFay Servicing | Chicago, IL,
Maintained productive relationships and communication channels across organization.
Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
Monitored outcome measures, program outcomes, and performance improvement.
Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
Met with clients to discuss marketing goals and identified options to fit with marketing budgets.
Established ongoing production calendar covering all projects and initiatives.
Built relationships and professional rapport with numerous companies who advertise on our Live channel.
Pitched services to potential clients and contacted clients to discuss projects.
Managed campaign development, creative designs and ad tracking.
Reported real-time pre- and post-game coverage of sporting events.
Wrote and edited video and scripts for broadcasts.
Hosted events being broadcast over television.
Professional Commentary
03/2016 to CurrentChief Executive OfficerRedwood Community | Petaluma, CA,
Managed design process of new gear to fit with Break Out Apparel Co. clothing line.
Informed potential buyers where garments could be purchased.
Established design integrity and best strategy for multiple brands.
Audited inventory to identify and correct discrepancies.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Revitalized business plans and realigned company objectives to increase overall profits.
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
Established and oversaw strategic business actions and streamlined operations.
01/2009 to 09/2021Chief Executive OfficerRedwood Community | Petaluma, CA,
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Led organization by establishing business direction and actualizing operational plans to meet goals.
Cultivated successful business culture focused on performance optimization and goal attainment.
Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
10/2007 to 10/2019Senior Vice President, OperationsOlympus | Iowa City, IA,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Delivered positive customer experiences by implementing effective quality assurance practices.
Built and updated crisis communication plans to handle diverse situations.
Coordinated positive coverage and PR, including media interviews and events sponsorships.
Built and maintained corporate image, brand and identity.
Created and optimized promotional publications and related materials.
Wrote crisp and fresh press releases and prepared media kits.
Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 06/1996High School Diploma | North Carroll High School, Hampstead, MD, GPA:
Expected in 06/2001Bachelor of Science | Business ManagementUniversity of Maryland - Baltimore County, Catonsville, MD, GPA:
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