Well-trained Chief Operating Officer/Nurse Executive offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly.
Over 15 years of progressive clinical and operational leadership with expertise in team building resulting in excellent staff engagement, patient outcomes and financial results. I am seeking a senior leadership position with the goal of assisting the organization in reaching its mission and vision by role modeling their values.
Responsible and accountable for the planning and direction of clinical, financial, and operational activities to ensure the high quality and cost effective care delivery services.
Provided oversight of the provision of nursing care and responsible for supervision of nursing and clinical policies and procedures.
Designed, facilitated and directed the delivery of care and services to customers including patients, staff, physicians, family members and community representatives.
Accomplishments: Led the system in all key strategic focus areas:
Employee Engagement (System goal of 60th percentile) 80th percentile for staff 70th percentile for providers Customer Satisfaction: Led the system in Press Ganey results. Transitioned to HCHAAP 2014. Worked with Studer Group in the ED environment. Cost: Surpassed 2% reduction in expense per adjusted admission VP rollup: Exceeded campus-wide productivity (Strategic goal set at 102% and achieved 106% Quality objectives: System Executive Sponsor for Core Measures. Zero Ventilator Associated Pneumonia (during my tenure as COO). Zero Central Line Infections (during my tenure as COO). Zero Catheter Associated Urinary Tract Infections (last 1 ½ years) Drastic reduction in Hospital Acquired Pressure Ulcers (one for 2013). Developed Catheter Insertion protocol to reduce unnecessary catheterization in surgical patient and introduced to system.
Mid Year 2014 results: Infection Index: System goal .2 or less Allenmore Hospital 0 Sepsis Mortality System goal 8.85% Allenmore Hospital 3.49% Readmission Index for HF, AMI, Pneumonia System Goal <20% Allenmore YTD 13.68% All cause readmissions: 8.42% Other accomplishments: Implemented formal Clinical Research program in collaboration with IRB Led multidisciplinary team to standardize Surgical PreAdmit process throughout Multicare.
Developed Total Joint program in 2010 Took system responsibility for dialysis and expedited transition to new outsourced vendor to assure availability of service for community.
Executive Director, 06/2003 to 05/2008 State Of Montana – Deer Lodge, MT,
Assumed
system-wide responsibilities for Operative Services, Greensboro campuses, to
include Moses H. Cone Hospital, Wesley Long Community Hospital, and The Women’s
Hospital, comprising a total of 780 licensed beds and 36 operating rooms.
Standardized
clinical documentation and practice throughout system to include Annie Penn
Hospital and Surgery Centers.
Developed and responsible for $216 million revenue and $67 million operating budget.
Attained
six-sigma green belt and serve as project owner for SCIP initiative.
Process
owner for the implementation of system-wide Operative Services information
system.
Facilitated outsourcing of case carts per physician preference and management of surgical
instrumentation.
Developed
observation unit at Wesley Long to decrease ED and PACU patient holding.
Developed
innovative call team concept for Neurosurgical services to increase retention
and recruitment.
Served
on Steering Committee for successful attainment of Magnet designation for all 5
hospitals in system simultaneously.
Served on OR/Anesthesia Committees for Moses Cone/Wesley Long and Women’s Hospitals.
Facilitated supplies savings by leading various Value Analysis Teams.
Led
Operative Services through two Joint Commission and CMS/DFS surveys without
infractions.
Operations Director, Surgery, 2001 to 06/2003 Francisan Health – Hobart, IN,
Developed
and supported the strategic direction and operational needs for a 21 room
Operating Room suite, 20 room Day Surgery unit, 26 room Pre and Post Anesthesia
Care Unit, Endoscopic Ambulatory Surgical Center, and Central Sterile
Processing Unit (200+ FTE’s).
Developed departmental policies, procedures and processes
and recruited appropriately and assured competence of customer-focused staff.
Implemented and continuously evaluated performance
improvement processes at the department level.
Provided clinical leadership and oversaw clinical services
of each defined area.
Maintained fiscal responsibility for each defined
department
Project owner for building two new Operating Room suites for a new
endovascular and minimally invasive programs.
Manager, Operating Room, 04/1997 to 11/2000 Electronic Warfare Associates – Fort Polk, LA,
Responsible for controlling and directing the daily operations of multiple surgical
specialties
Facilitated
the efficient flow of the daily surgical schedule by approving the posting of
procedures and working with charge nurses to proactively delays.
Provided
continuous support and direct responsibility for the professional development
of the staff in the main Operating Room to include hiring, evaluating,
disciplining, and competency development.
Maintained
and monitored the delivery of safe, cost effective quality patient care within
established standards of practice.
Chaired
and served on operating room-based Quality Improvement teams.
Maintained
responsibility for surgeon preference lists and coordination with Materials
Management.
Coordinated
the budgeting, evaluation, and procurement of capital equipment, supplies, and
instrumentation.
Participated
in administrative call on weekends, holidays, and off-shifts and assumed
responsibility for director during her absence.
Systems Administrator, 04/1997 to 01/1998 Allegheny General Hospital – City, STATE,
Responsible
for all aspects of the Operating Room information system for perioperative
services.
Collaborated
with Operating Room staff to update procedure codes file, preference lists, and
supply module.
Oversaw
the Operating Room schedule on a daily basis to assure appropriate procedure
selection.
Worked
with the Anesthesia department, surgeons, surgeons’ office personnel, assistant
clinical supervisors and schedulers to proactively resolve schedule conflicts.
Served
as liaison with the software vendor, information systems, end users and
departments throughout the hospital.
Supervised
and cross-trained six members of the clerical staff and formulated procedure
manual
Maintained
system security and access for allowed users.
Collaborated with Director of
Perioperative Business Services, Materials Management, Operating Room staff,
Purchasing, and OR support to set appropriate par levels in the Operating Room
suites.
Education
MBA: Health Care, Expected in 1999 Carnegie Mellon University - Pittsburgh, PA GPA:
Credits
toward Bachelor of Science degree, in conjunction with nursing program at Sinai
Hospital
Bachelor of Science: Business, Expected in 1997 George Washington University - Washington, DC GPA:
Diploma in Nursing
Bachelor of Science: Nursing, Expected in 1973 Towson State University - Towson, MD GPA:
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