Well-trained Chief Operating Officer/Nurse Executive offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly.
Over 15 years of progressive clinical and operational leadership with expertise in team building resulting in excellent staff engagement, patient outcomes and financial results. I am seeking a senior leadership position with the goal of assisting the organization in reaching its mission and vision by role modeling their values.
Promotes positive behavior
Independent judgment and decision making
Quality improvement competency
Effective staff coach
Planning and development
Strategic planning capability
Strong presentation skills
Chief Operating Officer, 06/2008 to 10/2014 MultiCare Health System – Tacoma, WA
Responsible and accountable for the planning and direction of clinical, financial, and operational activities to ensure the high quality and cost effective care delivery services.
Provided oversight of the provision of nursing care and responsible for supervision of nursing and clinical policies and procedures.
Designed, facilitated and directed the delivery of care and services to customers including patients, staff, physicians, family members and community representatives.
Accomplishments: Led the system in all key strategic focus areas:
Employee Engagement (System goal of 60th percentile) 80th percentile for staff 70th percentile for providers Customer Satisfaction: Led the system in Press Ganey results. Transitioned to HCHAAP 2014. Worked with Studer Group in the ED environment. Cost: Surpassed 2% reduction in expense per adjusted admission VP rollup: Exceeded campus-wide productivity (Strategic goal set at 102% and achieved 106% Quality objectives: System Executive Sponsor for Core Measures. Zero Ventilator Associated Pneumonia (during my tenure as COO). Zero Central Line Infections (during my tenure as COO). Zero Catheter Associated Urinary Tract Infections (last 1 ½ years) Drastic reduction in Hospital Acquired Pressure Ulcers (one for 2013). Developed Catheter Insertion protocol to reduce unnecessary catheterization in surgical patient and introduced to system.
Mid Year 2014 results: Infection Index: System goal .2 or less Allenmore Hospital 0 Sepsis Mortality System goal 8.85% Allenmore Hospital 3.49% Readmission Index for HF, AMI, Pneumonia System Goal <20% allenmore="" ytd="" 13.68%="" all="" cause="" readmissions:="" 8.42%="" other="" accomplishments:="" implemented="" formal="" clinical="" research="" program="" in="" collaboration="" with="" irb="" led="" multidisciplinary="" team="" to="" standardize="" surgical="" preadmit="" process="" throughout="">20%>
Developed Total Joint program in 2010 Took system responsibility for dialysis and expedited transition to new outsourced vendor to assure availability of service for community.
Executive Director, 07/2003 to 06/2008 Moses Cone Health System – Greensboro, NC
system-wide responsibilities for Operative Services, Greensboro campuses, to
include Moses H. Cone Hospital, Wesley Long Community Hospital, and The Women's
Hospital, comprising a total of 780 licensed beds and 36 operating rooms.
clinical documentation and practice throughout system to include Annie Penn
Hospital and Surgery Centers.
Developed and responsible for $216 million revenue and $67 million operating budget.
six-sigma green belt and serve as project owner for SCIP initiative.
owner for the implementation of system-wide Operative Services information
Facilitated outsourcing of case carts per physician preference and management of surgical
observation unit at Wesley Long to decrease ED and PACU patient holding.
innovative call team concept for Neurosurgical services to increase retention
on Steering Committee for successful attainment of Magnet designation for all 5
hospitals in system simultaneously.
Served on OR/Anesthesia Committees for Moses Cone/Wesley Long and Women's Hospitals.
Facilitated supplies savings by leading various Value Analysis Teams.
Operative Services through two Joint Commission and CMS/DFS surveys without
Operations Director, Surgery, 01/2001 to 07/2003 Memorial Health University Medical Center – Savannah, GA
and supported the strategic direction and operational needs for a 21 room
Operating Room suite, 20 room Day Surgery unit, 26 room Pre and Post Anesthesia
Care Unit, Endoscopic Ambulatory Surgical Center, and Central Sterile
Processing Unit (200+ FTE's).
Developed departmental policies, procedures and processes
and recruited appropriately and assured competence of customer-focused staff.
Implemented and continuously evaluated performance
improvement processes at the department level.
Provided clinical leadership and oversaw clinical services
of each defined area.
Maintained fiscal responsibility for each defined
Project owner for building two new Operating Room suites for a new
endovascular and minimally invasive programs.
Manager, Operating Room, 05/1997 to 12/2000 Allegheny General Hospital – Pittsburgh, PA
Responsible for controlling and directing the daily operations of multiple surgical
the efficient flow of the daily surgical schedule by approving the posting of
procedures and working with charge nurses to proactively delays.
continuous support and direct responsibility for the professional development
of the staff in the main Operating Room to include hiring, evaluating,
disciplining, and competency development.
and monitored the delivery of safe, cost effective quality patient care within
established standards of practice.
and served on operating room-based Quality Improvement teams.
responsibility for surgeon preference lists and coordination with Materials
the budgeting, evaluation, and procurement of capital equipment, supplies, and
in administrative call on weekends, holidays, and off-shifts and assumed
responsibility for director during her absence.
Systems Administrator, 05/1997 to 02/1998 Allegheny General Hospital – Pittsburgh, PA
for all aspects of the Operating Room information system for perioperative
with Operating Room staff to update procedure codes file, preference lists, and
the Operating Room schedule on a daily basis to assure appropriate procedure
with the Anesthesia department, surgeons, surgeons' office personnel, assistant
clinical supervisors and schedulers to proactively resolve schedule conflicts.
as liaison with the software vendor, information systems, end users and
departments throughout the hospital.
and cross-trained six members of the clerical staff and formulated procedure
system security and access for allowed users.
Collaborated with Director of
Perioperative Business Services, Materials Management, Operating Room staff,
Purchasing, and OR support to set appropriate par levels in the Operating Room
MBA: Health Care, 1999 Carnegie Mellon University - Pittsburgh, PA
toward Bachelor of Science degree, in conjunction with nursing program at Sinai
Bachelor of Science: Business, 1997 George Washington University - Washington, DC
Diploma in Nursing
Bachelor of Science: Nursing, 1973 Towson State University - Towson, MD