Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
 Well-trained Chief Operating Officer/Nurse Executive offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly. Over 15 years of progressive clinical and operational leadership with expertise in team building resulting in excellent staff engagement, patient outcomes and financial results. I am seeking a senior leadership position with the goal of assisting the organization in reaching its mission and vision by role modeling their values.
  • Promotes positive behavior
  • Independent judgment and decision making
  • Quality improvement competency
  • Savvy negotiator
  • Effective staff coach
  • Budgeting proficiency
  • Accomplished leader
  • Planning and development
  • Strategic planning capability
  • Talented interviewer
  • Strong presentation skills
Work History
Chief Operating Officer, 05/2008 to 09/2014
Fay ServicingTulsa, OK,
  • Responsible and accountable for the planning and direction of clinical, financial, and operational activities to ensure the high quality and cost effective care delivery services.
  • Provided oversight of the provision of nursing care and responsible for supervision of nursing and clinical policies and procedures.
  • Designed, facilitated and directed the delivery of care and services to customers including patients, staff, physicians, family members and community representatives.
  • Accomplishments: Led the system in all key strategic focus areas: 
Employee Engagement (System goal of 60th percentile) 80th percentile for staff 70th percentile for providers
Customer Satisfaction: Led the system in Press Ganey results. Transitioned to HCHAAP 2014. Worked with Studer Group in the ED environment.
Cost: Surpassed 2% reduction in expense per adjusted admission VP rollup: Exceeded campus-wide productivity (Strategic goal set at 102% and achieved 106%
 Quality objectives: System Executive Sponsor for Core Measures. Zero Ventilator Associated Pneumonia (during my tenure as COO). Zero Central Line Infections (during my tenure as COO). Zero Catheter Associated Urinary Tract Infections (last 1 ½ years) Drastic reduction in Hospital Acquired Pressure Ulcers (one for 2013). Developed Catheter Insertion protocol to reduce unnecessary catheterization in surgical patient and introduced to system.
  • Mid Year 2014 results: Infection Index: System goal .2 or less Allenmore Hospital 0 Sepsis Mortality System goal 8.85% Allenmore Hospital 3.49% Readmission Index for HF, AMI, Pneumonia System Goal <20% Allenmore YTD 13.68% All cause readmissions: 8.42% Other accomplishments: Implemented formal Clinical Research program in collaboration with IRB Led multidisciplinary team to standardize Surgical PreAdmit process throughout Multicare.
  • Developed Total Joint program in 2010 Took system responsibility for dialysis and expedited transition to new outsourced vendor to assure availability of service for community.
Executive Director, 06/2003 to 05/2008
State Of MontanaDeer Lodge, MT,
  • Assumed system-wide responsibilities for Operative Services, Greensboro campuses, to include Moses H. Cone Hospital, Wesley Long Community Hospital, and The Women’s Hospital, comprising a total of 780 licensed beds and 36 operating rooms.     —          
  • Standardized clinical documentation and practice throughout system to include Annie Penn Hospital and Surgery Centers. —          
  • Developed and responsible for $216 million revenue and $67 million operating budget.
  • Attained six-sigma green belt and serve as project owner for SCIP initiative.  —          
  • Process owner for the implementation of system-wide Operative Services information system.
  • Facilitated outsourcing of case carts per physician preference and management of surgical instrumentation.
  • Developed observation unit at Wesley Long to decrease ED and PACU patient holding.  —          
  • Developed innovative call team concept for Neurosurgical services to increase retention and recruitment.
  • Served on Steering Committee for successful attainment of Magnet designation for all 5 hospitals in system simultaneously.
  • Served on OR/Anesthesia Committees for Moses Cone/Wesley Long and Women’s Hospitals. —         
  • Facilitated supplies savings by leading various Value Analysis Teams. — 
  • Led Operative Services through two Joint Commission and CMS/DFS surveys without infractions. 
Operations Director, Surgery, 2001 to 06/2003
Francisan HealthHobart, IN,
  • Developed and supported the strategic direction and operational needs for a 21 room Operating Room suite, 20 room Day Surgery unit, 26 room Pre and Post Anesthesia Care Unit, Endoscopic Ambulatory Surgical Center, and Central Sterile Processing Unit (200+ FTE’s). —         
  • Developed departmental policies, procedures and processes and recruited appropriately and assured competence of customer-focused staff. —          
  • Implemented and continuously evaluated performance improvement processes at the department level. —          Provided clinical leadership and oversaw clinical services of each defined area. —         
  • Maintained fiscal responsibility for each defined department —          
  • Project owner for building two new Operating Room suites for a new endovascular and minimally invasive programs.
Manager, Operating Room, 04/1997 to 11/2000
Electronic Warfare AssociatesFort Polk, LA,
  • Responsible for controlling and directing the daily operations of multiple surgical specialties
  • Facilitated the efficient flow of the daily surgical schedule by approving the posting of procedures and working with charge nurses to proactively delays. —          
  • Provided continuous support and direct responsibility for the professional development of the staff in the main Operating Room to include hiring, evaluating, disciplining, and competency development. —          
  • Maintained and monitored the delivery of safe, cost effective quality patient care within established standards of practice. —          
  • Chaired and served on operating room-based Quality Improvement teams. —         
  • Maintained responsibility for surgeon preference lists and coordination with Materials Management.
  • Coordinated the budgeting, evaluation, and procurement of capital equipment, supplies, and instrumentation. 
  • Participated in administrative call on weekends, holidays, and off-shifts and assumed responsibility for director during her absence. 
Systems Administrator, 04/1997 to 01/1998
Allegheny General HospitalCity, STATE,
  • Responsible for all aspects of the Operating Room information system for perioperative services.
  • Collaborated with Operating Room staff to update procedure codes file, preference lists, and supply module.
  • Oversaw the Operating Room schedule on a daily basis to assure appropriate procedure selection. —          
  • Worked with the Anesthesia department, surgeons, surgeons’ office personnel, assistant clinical supervisors and schedulers to proactively resolve schedule conflicts.
  • Served as liaison with the software vendor, information systems, end users and departments throughout the hospital. —          
  • Supervised and cross-trained six members of the clerical staff and formulated procedure manual —         
  • Maintained system security and access for allowed users. 
  • Collaborated with Director of Perioperative Business Services, Materials Management, Operating Room staff, Purchasing, and OR support to set appropriate par levels in the Operating Room suites. 
MBA: Health Care, Expected in 1999
Carnegie Mellon University - Pittsburgh, PA
  • Credits toward Bachelor of Science degree, in conjunction with nursing program at Sinai Hospital
Bachelor of Science: Business, Expected in 1997
George Washington University - Washington, DC
  • Diploma in Nursing
Bachelor of Science: Nursing, Expected in 1973
Towson State University - Towson, MD
  • Diploma in Nursing 
Community Hospital, Customer Satisfaction, delivery, direction, financial, focus, nursing, policies, Press, Quality, Research, Strategic, supervision
Additional Information
  • Professional Affiliations, Licenses, Awards: 
  • Member of the North West Organization of Nurse Executives
  • (NWONE) Recipient of NWONE Authentic Leader Award, 2013
  • Licensed Registered Nurse in Washington State 
  • American Red Cross Board Member, Mount Rainier Chapter, 2010-2013

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School Attended

  • Carnegie Mellon University
  • George Washington University
  • Towson State University

Job Titles Held:

  • Chief Operating Officer
  • Executive Director
  • Operations Director, Surgery
  • Manager, Operating Room
  • Systems Administrator


  • MBA
  • Bachelor of Science
  • Bachelor of Science

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