High-energy Chief Operating Officer with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Successfully grew organizations to achieve excellence through efficient operational systems support.
Strategic business planning
New business development
Strategic business planning
Mergers & acquisitions
Improved return on capital investment (ROI) by stabilizing operations and growing gross revenue by 30%.
Transformed departmental operations through aggressive process overhaul and attention to quality.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Held operational oversight and budgetary governance for all 7 US-based locations.
Crafted and monitored internal control systems.
Revitalized business plans and realigned company objectives to increase overall profits.
Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
Organized and oversaw capital improvement projects to maintain business viability.
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state, and local laws and regulations.
Maximized profits through reducing expenditures.
Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
Served as strategic advisor and functional expert on critical strategic and operational matters.
Collaboratively creating and providing strategic planning and growth plans for the organization as an active member of the Leadership Team
$35M+ operating budget; 200+ employees; 13-State footprint and Canada
Acquisition, Leasing, Disposition, and Planning of Fleet across 13 States
Sharing and overseeing best practices across multiple States and locations while managing project timelines
Monitoring, coaching and providing training for Managers, Supervisors, and Technicians across multiple States and locations
Ensuring compliance with all DOT satisfactory records, processes and procedures to ensure the highest safety standards for our fleet, our garages, and our customers
Regional General Manager: 2015-2016
48M+ operating budget; 300+ employees; 48-State footprint and Canada
Formulation and execution of strategic, financial and marketing plans to achieve company goals
Introduction of innovative solutions and strategies to improve efficiencies
Establishment of high-level relationships with key customers
Recruitment, training and empowerment of employees to achieve key performance indicators
Strong revenue growth and performance excellence
Budgeting and forecasting
Financial management and report interpretation and analysis
Market research and analysis.
Provided direct leadership to more than 35 employees through coaching, feedback and performance management.
Built and maintained loyal, long-term customer relationships through effective account management.
Trained, managed and motivated employees to promote professional skill development.
Director of Maintenance and Fleet Operations: 2012-2015
Created, Monitored and managed maintenance budget for multi-state locations while maintaining safe, reliable equipment
Acquisition, Leasing, Disposition and Life-Cycle management of a fleet of over 100 vehicles nationally
Monitored, coached and provided training for supervisors and technicians including best practices across multiple States and locations
Identified inefficiencies and made recommendations and implemented processes for improvement
Maintain quality control/satisfaction records, constantly seeking new ways to improve fleet quality
Ensured compliance with all DOT satisfactory records, processes and procedures to ensure the highest safety standards for our fleet, our garages, and our customers
Inventory Control and Risk Management
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
Transit Contract Start-up Planner and Operations Manager: 2011-2012
Responsible for the management and operations of the local city transit contract from its start-up to stable operation, then trained replacement
Created all the processes and documentation needed to create a successful, profitable and reliable contract
Worked with the administration of the transit authority to ensure performance numbers and reliability of our contracted service
Dispatcher/Dispatch Manager: 2009-2011
Planned, assigned and directed over 150 fleet drivers to promote successful passenger trips and excellent customer service.
Responsible for Driver relations and timely departures of all scheduled trips
Assisted in managing and inputting driver log data and ensured accurate Driver Vehicle Inspection records
Reported delays, accidents or other traffic and transportation situations.
Kept detailed and updated records of calls in physical and electronic databases.
Supervised driver dispatching, route planning and vehicle tracking for over 150 drivers.
Communicated with individuals within inbound call center setting to complete dispatch support.
Oversaw investigation and resolution of customer and vendor issues.
Motorcoach Operator (Driver): 2005-2009
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Maintained timely adherence to schedules and safety protocols.
Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
Assisted disabled passengers in boarding and exiting bus.
Upheld strict DOT reporting records for trips, vehicles and notable incidents.
Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: