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Chief Operating Officer Resume Example

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CHIEF OPERATING OFFICER
Summary

A driven and successful executive, who has led organizations through transformations, acquisitions, strategic initiatives, rapid growth, and automation. Her leadership lends to the development of standards of excellence in client experience, employee development and training programs, and IoT digitalization.

Skills
  • Business analysis
  • Operations administration
  • Strategic planning
  • Executive leadership
  • Team building and leadership
  • Revenue growth
  • Policy development
  • Planning and execution
Experience
BuddyJack, LLC | Henderson, NevadaChief Operating Officer02/2020 - Current
  • Review, analyze and interpreted financial statements.
  • Generate new business by reaching out to prospective clients through established network, social media, and advertising campaigns.
  • Build relationships with strategic partners leading to business development opportunities.
  • Optimize supply chain to reduce materials costs and improve distribution.
  • Implement strategic offerings to enhance company's suite of products and services.
  • Led startup and opening of chemical manufacturing business and provided business development, creation of operational procedures and workflow planning.
Rakuten Super Logistics U.S | Las Vegas, NVVice President of Operations01/2017 - 02/2020
  • Coordinated work across departments to keep teams on track with company goals.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.
  • Delivered expert thought leadership recognized for driving process improvements.
  • Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
  • Brought about substantial operational improvements by reworking policies and enhancing enforcement.
  • Lead team of 250 employees in Operations, Client Services, and Finance departments.
  • Supervised performance of 220 workers, with goals of improving productivity, efficiency and cost savings.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Participated in activities involved with organizational transformation and implementation and successfully monitored departmental restructurings.
Rakuten Super Logistics U.S | Las Vegas, NVController04/2014 - 01/2017
  • Facilitated and completed annual financial statement audits and reviewed results.
  • Created internal controls and corrective actions to reduce risk or deficiencies.
  • Coordinated and finalized quarterly and annual financial reporting packages.
  • Reorganized finance and accounting departments to improve efficiency and cut excess spending.
  • Complied with SOX guidelines and developed policies to maintain compliance with other regulatory statutes.
  • Prepared and presented annual fiscal and business plans.
  • Coordinated timely dissemination of financial management reports such as internal and external financial statements, annual audits and annual budgets.
  • Developed annual budget and compared actual expenses against projected budget.
  • Managed daily accounting operations, including closing, reporting and reconciliation functions.
  • Reviewed sales numbers and calculated commissions.
  • Prepared and presented operational reports to senior management and executive teams.
  • Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
Just Ask Mary | Henderson, NevadaOwner05/2007 - 03/2014
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Led startup and opening of accounting business and provided business development, creation of operational procedures and workflow planning.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Monitored individual team member performance results and engaged in timely coaching sessions.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Education and Training
Western Governors University | Salt Lake City, UTBachelor of Science
Activities and Honors

Mary is active in her local area by participating in the Henderson Leadership Program, Henderson Leadership Alumni program, High School Leadership Program and Community Development Block Grant for the City of Henderson. She currently sits on the Board of Directors for the Henderson Chamber of Commerce and is part of The Huddle, a committee for the Las Vegas Bowl owned by ESPN.

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Resume Overview

Companies Worked For:

  • BuddyJack, LLC
  • Rakuten Super Logistics U.S
  • Just Ask Mary

School Attended

  • Western Governors University

Job Titles Held:

  • Chief Operating Officer
  • Vice President of Operations
  • Controller
  • Owner

Degrees

  • Bachelor of Science

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