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chief operating officer resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Highly effective Chief Operating Officer and Executive Director with extensive experience in managing operations and driving strategic vision to meet and exceed expectations. Clinical psychology background promote quality hiring, positive conflict management, and increased staff satisfaction and retention. Technical experience allows quick ramp up to new software programs, and proprietary applications.

Skills
  • Executive Leadership
  • Strategic Planning and Execution
  • Organizational Development
  • Goal Setting and Benchmark Evaluation Execution
  • Change and Growth Management
  • Team Building
  • Conflict Resolution
  • Counseling/Behavior Modification
  • Human Resources Oversight and Hiring
  • Planning & Organizing
  • Project Oversight
  • Profit and Loss Management
  • Integrity and Transparency
  • Technically Proficent
Experience
01/2021 to Current
Executive Director Lendingone Boca Raton, FL,
  • Established new program activities and expanded programs in accordance with strategic and operating plans.
  • Maintained and reviewed records and evaluations of staff, programs and related infrastructure for state licensing.
  • Recruited, hired, trained and managed executive staff and counselors.
  • Monitored safety and procedures pertaining to complete supervision of campers and staff.
  • Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
  • Enforced high level of safety and health standards, keeping staff trained and proficient in respective procedures and policies in accordance with the state.
  • Delegated staff responsibility for camp assignments to Claire collaborative team approach.
  • Facilitated marketing plans to increase attendance through social media, email and newsletters.
  • Prepared annual budget, focusing on details to meet operational and staffing needs.
  • Scheduled regular staff meeting to discuss curriculum and activities for implementation.
  • Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
08/2017 to Current
Chief Operating Officer Jpmorgan Chase & Co. Leawood, KS,
  • Organized and oversaw capital improvement projects to maintain business viability.
  • Maintained productive relationships and communication channels across organization.
  • Provided marriage and family counseling, grief counseling, and facilitated divorce care.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
  • Reviewed, analyzed and interpreted financial statements.
  • Maximized profits through reducing expenditures and evaluating prices.
  • Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Devised strategic improvements to resolve issues and spearhead necessary operational updates.
  • Developed and maintained strong business relationships between departments.
  • Established new workflow and employee training processes to improve operational efficiency.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and non-profit policies.
01/2011 to 06/2017
Lead Pastor Marsh & McLennan City, STATE,
  • Managed all aspects of ministry.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Conducted special services like baptisms, weddings and funerals.
  • Provided pre-marital counseling, marriage and family counseling, and grief counseling.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Optimized church committee functions clarifying goals and delegating tasks.
  • Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
  • Led Board of Church Directors.
09/2010 to 01/2015
Major Incident Manager Marsh & McLennan City, STATE,
  • Responded to critical incidents without delay.
  • Developed and managed standardized response processes for maximum efficiency.
  • Documented information before, during and after incidents in order to model trends, generate reports and recommend updates.
  • Collaborated with involved team members to complete post-incident assessments.
  • Created plans for remediation ahead of time, altering procedures during actual incidents whenever necessary.
  • Prioritized each incident based upon its impact on business and escalated issues considered major threats.
  • Connected with customers to explain system changes and integrate customer feedback into improvement processes.
09/2009 to 01/2015
IT Supervisor/Training Coordinator Company Name City, State,
  • Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions.
  • Facilitated mentoring program for new IT analysts.
  • Provided continued technical training to IT analysts.
  • Performed quality control, and technical writing to assure technical documentation remained accurate.
  • Created and analyzed metric reports for management.
  • Managed technical issue escalations.
  • Assisted management in the daily operation of the 24-hour global service desk.
  • Helped to manage 60 support analysts.
  • Facilitated management follow up issues with colleagues and support teams.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
10/2004 to 08/2009
Senior Pastor Company Name City, State,
  • Hired and managed ministry personnel in service of 300 member congregation.
  • Conducted special services like baptisms, weddings and funerals.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Provided pastoral counseling for members as needed.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Worked with church leaders, staff and ministry teams to achieve growth of church and to Claire positive community impact.
  • Liaised with church staff and ministry discuss church growth objectives.
  • Optimized church committee functions clarifying goals and delegating tasks.
  • Spearheaded community outreach programs.
  • Facilitaed capital campaign for new facility expansion.
10/2000 to 10/2004
Youth Pastor Company Name City, State,
  • Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
  • Directed weekly youth meetings, special group events and overnight excursions.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
  • Managed ministry budget and documented all purchases.
  • Partnered with parents and offered insights and resources for guiding youth in preferred directions.
  • Instructed and mentored youth between grades 6-12.
  • Oversaw teams of youth volunteers focused on middle school and high school.
  • Visited, counseled and prayed with church members to provide pastoral care.
  • Worked as a partner with local school counselors to provide crisis counseling as needed.
  • Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
01/1995 to 09/2000
Senior Software Trainer Company Name City, State,
  • Wrote user software manuals to Claire detailed understanding of time and attendance product.
  • Communicated with developers on new features, bugs and customer comments.
  • Worked onsite and remotely to complete software implementation, design client training and provide client-tailored follow-up.
  • Traveled to national and international client sites to perform required software, and hardware trainings.
  • Installed and configured server based and client based applications and coordinated client go-live activities.
  • Managed various training courses by developing curricula, instructions, documents and written tests.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Documented training activities and changes to analyze program effectiveness.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Designed and directed orientation and training programs to meet client needs.
Education and Training
Expected in 05/2022 to to
Bachelor of Science: Clinical Counseling
Colorado Christian University - Denver, CO
GPA:
Expected in to to
: Clinical Psychology
Louisville Bible College - Louisville, KY
GPA:

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Resume Overview

School Attended

  • Colorado Christian University
  • Louisville Bible College

Job Titles Held:

  • Executive Director
  • Chief Operating Officer
  • Lead Pastor
  • Major Incident Manager
  • IT Supervisor/Training Coordinator
  • Senior Pastor
  • Youth Pastor
  • Senior Software Trainer

Degrees

  • Bachelor of Science

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