Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

High-performing and enthusiastic operations professional with over 10 years experience. Stellar ability to streamline operations and lead teams to accomplish and exceed goals. Exceptional organizational talents combined with a natural ability to thrive under pressure.

Key Skills
  • Advanced Software Proficiency
  • Cost Analysis & Savings
  • Effective Communicator
  • Finance & Budgets
  • Human Resources
  • Inventory Management
  • Supervisory Skills
  • Travel & Scheduling
  • Assisted team in managing annual budget and preparing annual company audit; analyzed financial data to reduce administrative expenses by 25%.
  • Developed new office procedures and updated company regulatory documents, aligning operations to meet established protocol and regulations.
  • Liaised with key internal and external resources; negotiated and partnered with vendors.
  • Implemented strategic, cross-departmental business initiatives covering areas such as website maintenance, expense reporting, facilities management, logistics, and staff performance.
  • Supported human resources efforts covering hiring, orientation, training, and compensation.
Chief Operating Officer, 06/2010 to 01/2015
Hr PartnersKansas City Market, KS,
  • Facilitated the daily operations for 6000+ member association
  • Oversaw operations, administration, and human resources.
  • Leveraged advanced education to streamline accounting functions, deftly managing accounts payable, accounts receivable, billing, reconciliation, and payroll processing.
  • Maintained and enforced company policies and best practices.
  • Coordinated executive and staff meetings; proactively identified opportunities for improvement to streamline workflow and optimize costs.
Administrative Assistant, 08/2008 to 04/2009
Integrated Electrical Services, Inc., TX,
  • Excelled in providing thorough support to management and staff, maintaining an organized and productive office presence.
  • Recorded and filed confidential documents; prepared correspondence and presentations; and reported key information to leadership.
  • Managed office scheduling for meetings, appointments, conferences, and customer visits.
  • Interfaced with vendors to order supplies and equipment.
  • Utilized SAP to ensure accurate, efficient reporting.
  • Diligently supported managers and co-workers, increasing overall efficiency; provided additional support to other departments as needed.
Administrative Coordinator II, 08/2004 to 07/2008
Harvard UniversityWashington, DC,
  • Coordinated diverse range of business, analytical, and administrative functions to support company focusing on optimizing educational programs.
  • Assisted staff as needed to accomplish short- and long-term objectives.
  • Edited evaluation reports and ensured adherence to federal grant requirements.
  • Recorded, prepared, and delivered various correspondences, reports, and mailing materials.
  • Initially brought on board in temporary role (3/'04), quickly establishing strong presence to earn full-time promotion within first 6 months.
  • Received Edvantia "Star" Award in '07 due to exceptional performance.
  • Specialized in conducting qualitative / quantitative data analysis on empirical research and educational trends, utilizing tools such as NVivo, SurveyMonkey, SPSS, and SNAP.
Assistant Manager, 03/2003 to 08/2004
Drm ArbysBlack River Falls, WI,
  • Managed daily activities to establish a productive and efficient workplace; supervised staff of 6 to accomplish objectives in compliance with company policies.
  • Completed daily deposits and managed vendor payments.
  • Maintained proper inventory by purchasing stock and overseeing delivery.
  • Processed accounts payable; completed and organized daily reports.
  • Trained staff, managed schedules, and smoothly resolved any issues or discrepancies.
  • Safeguarded and accounted for all money received and disbursed.
  • Reorganized inventory system, which increased efficiency and maximized space.
Master of Business Administration (MBA): Accounting, Expected in 2011
Bachelor of Science: Business Administration, Expected in
  • Bookkeeper Certification through National Association of Certified Public Bookkeepers (NACPB)
  • Payroll Certification through National Association of Certified Public Bookkeepers (NACPB)
  • QuickBooks Certified User 2014 through Intuit
  • Microsoft Office Specialist (MOS) in Powerpoint 2013
  • Microsoft Office Specialist (MOS) in Microsoft Dynamics GP Financials 2013
  • Microsoft Office Specialist (MOS) in Microsoft Dynamics AX Financials 2012
  • Accounts Payable and Accounts Receivable
  • Budgeting and Financials
  • Facilities Management
  • Human Resources
  • Microsoft Office Specialist
  • Payroll Processing
  • QuickBooks
  • SAP
  • SPSS
  • Member, American Society of Association Executives (ASAE), 2011 to Present

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Job Titles Held:

  • Chief Operating Officer
  • Administrative Assistant
  • Administrative Coordinator II
  • Assistant Manager


  • Master of Business Administration (MBA)
  • Bachelor of Science

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