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Chief Operating Officer Resume Example

Resume Score: 80%

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SK
CHIEF OPERATING OFFICER
Professional Summary

Thorough Chief Operating Officer with track record delivering superior results. Focused leader with 20 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients, partners and staff.

History of streamlining operations, increasing revenue and reducing costs to maximize business profits. Decisive and strategic leader with demonstrated track record of success in [Area of expertise].

High-achieving senior executive bringing expertise in business planning, revenue development and change management. Offering [Number] years of leadership in [Type] industry along with entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment.

Skills
  • Visionary Leadership
  • Operations oversight
  • Financial Management
  • Change Management
  • Staff Management
  • Relationship development
  • Planning and execution
  • Program Development
  • Problem-solving
  • Public Speaking
Work History
04/2016 to CurrentChief Operating OfficerCompany Name | City, State
  • Led operational oversight and budgetary supervision for 5 locations.
  • Refined organizational structure to consolidate, streamline and delineate necessary functions.
  • Reengineered departments to establish top-performing groups while decreasing costs.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.

10/2018 to 09/2019Interim Chief Executive OfficerCompany Name | City, State
  • Reviewed individual department performance and worked with leadership to improve processes, procedures and practices
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts
  • Monitored use of best practices at all levels and implemented corrective actions to bring employees into compliance
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress
01/2008 to 04/2016Director of Youth & FamilyCompany Name | City, State
  • Annually extends the reach and impact of the JCCSF to over 4000 families across San Francisco through the direction of all Youth & Family operations and oversight of a budget upwards of $4,000,000
  • Successfully merged 3 departments into 1, streamlining systems and creating one voice for how the JCCSF speaks to families
  • Strategically built and gives guidance to a team of 8 direct reports that work together thoughtfully and collaboratively to provide high quality programs and services
  • Provides vision and leadership in the development of short and long range business plans; gathering, interpreting, and preparing data for studies, reports and recommendations to executives and lay leadership
  • Collaboratively and routinely works with the Development and Marketing Departments to facilitate fundraising efforts, and assist in creating cutting edge marketing collateral and website design and content
  • Fosters collegial relationships both internally (35 center departments) and externally as a partner of the greater San Francisco community
01/1997 to 01/2008Special Programs ManagerCompany Name | City, State
  • Successfully directed the opening and continued management of a $4.6 million state of the art aquatics center, art center, and upgrade of all city playground equipment
  • Annually recruited, trained and supervised 60 - 100 part-time staff
  • Assisted in the annual budgetary process and creation of department policies, procedures and best practices
  • Participated in monthly City Council and Commission meetings, implementing decisions made by elected officials
  • Managed internal operational standards and productivity targets for the new aquatics center
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Taught lifeguards and swim Instructors effective customer service techniques, boosting client satisfaction rates
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
Education
Master of Public AdministrationSan Francisco State University, City, State
B.A | Political ScienceSan Francisco State University, City, State
Affiliations
Innovative, dedicated and energetic leader with a proven ability to manage a collaborative and highly productive work environment – effectively motivating staff to produce work that is efficient and comprised of creative solutions in order to achieve organizational goals. Successful in facilitating groups of multiple stakeholders and establishing rapport with individuals of diverse backgrounds.
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Resume Overview

School Attended

  • San Francisco State University

Job Titles Held:

  • Chief Operating Officer
  • Interim Chief Executive Officer
  • Director of Youth & Family
  • Special Programs Manager

Degrees

  • Master of Public Administration
    B.A | Political Science

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