Chief Operating Officer Resume Example
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CHIEF OPERATING OFFICER
Executive Profile
Highly motivated executive offering outstanding leadership, communication and cross- cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.
Skill Highlights
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Core Accomplishments
- P&L responsibility for corporately owned Supercuts salons with sales exceeding $165M
- Regularly recognized as top performing team leader
- Participated in "High Potential" program at Target Corp
- Successfully facilitated multiple franchise "buy backs"
Professional Experience
Community Hospital CorporationAlbuquerque , NMChief Operating Officer09/2013 to Current
- Directly responsible for 50 Great Clips salons in the Indiana area with sales in excess of $15m
- Responsibilities include but are not limited to:
- P&L
- Operating Budgets
- Recruiting/Retention
- Leadership team development
- New salon openings/growth
- Accountable for staff including: Field Operations, Director of Operations and Human Resources Director
- Restructured Field Operations Team: Upon my arrival I discovered that leadership at every level was loosely defined. Leadership within the salon and the field lacked clear goals, accountability and structure. The culture of the company was that of "manager/task master" not "leader/people developer". Through the use of programs designed using "The Five Levels of Leadership", by John C. Maxwell and "Start with Why", by Simon Sinek, a new vision for salon managers, Senior Managers and Corporate team was successfully executed.
- The company lacked a leadership level whose primary focus was developing leaders and driving teams. Worked with Director of HR and CFO to design job descriptions and determine budget to best create a General Manager position within the company. This initiative was successfully rolled out on Jan 1, 2015 with six internal General Managers assuming newly defined, elevated roles. Identified a highly talented, under-utilized leader within our organization. She was a Senior Level field manager (loosely defined). She has been promoted to Director of Operations and is now the leader of the GM team. Although this restructure is in its infancy, the culture shift from manager to leader made under my leadership in 2014 is making a difference within the salons. One of the indicators of this early success is salon level employee retention which has improved by 30%
- Collaborated with CFO to design and implement new system wide pay plan. This new plan has been positively received by all team members resulting in increase of applications by 20% and improved retention of 30%
Adventist HealthcareOdenton , MDBusiness Services Direcotr02/2012 to 09/2013
- Lead a team whose primary function was supporting operations in 725 franchise owned Great Clips salons
- Lead a successful team of 2 Business Services Managers and 16 Specialists to ensure compliance with corporate standards
- High requested motivational speaker within Great Clips organization
- Developed and delivered leadership training programs adopted by Company for ongoing franchisee and manager development
- Successfully collaborated with franchisees to determine operational opportunities and improvements within under performing salons/markets
- Supported recruiting/retention strategies
- Mentored two members of my team to promotions within two years
Trane Technologies PlcRushville , INVice President Operations09/2007 to 02/2012
- P&L responsibility for 550 corporately owned Supercuts salons with annual sales of $165M
- Lead a team of 6 Regional Managers and 40 Area Supervisors
- Successfully lead brand conversion strategy
- Collaborated with vendor partners on new product launches and initiatives
- Regularly partnered with Real Estate Director on site selection, acquisition strategies and salon closures
- Successfully collaborated with franchisees to plan and execute market specific marketing plans
- Worked with national advertising partners to execute market initiatives; NFL, NASCAR, Fox Sports, SF Giants, Oakland A's, Golden State Warriors, Comcast Sports
- Developed and delivered a successful field supervisor training program resulting in increased sales of 3% and increased retention of field staff of 20%.
- Developed and delivered division wide customer service program. This program was adopted by the entire Supercuts system.
- Achieved five consecutive years of positive sales and improved salon profitability
- Trained and mentored four Area Supervisors to the position of Regional Manager.
- Trained and mentored two Operations Directors
- Highly requested consultant for franchisees throughout the Supercuts system. Assessed salon operations, field structure and overall culture to determine gaps and support franchisees in area needing improvement.
Target CorpCity , STATEStore Team Leader11/2006 to 09/2007
- P&L responsibility for a Target location with annual sales in excess of $26M. Lead a store team in excess of 200 employees
- Selected for participation in the High Potential Executive program
Education
BA:Liberal StudiesMetropolitan State University, City, State, US
CSU Chico, City, State, US
Skills
Operations, Sales, Training, With Sales, Advertising, Customer Service, Increased Sales, Marketing, Positive Sales, Real Estate, Receptionist, Retail Sales, Sales And, Sales Of, Sales In, Accountable For, Budget, Budgets, Business Services, Clips, Field Operations, Hr, Increase, Its, Recruiting, Training Programs, Business Development, Business Operations, Employee Relations, Human Resources, Relationship Management, Team Building, Team Management, Annual Sales, Million
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Resume Overview
School Attended
- Metropolitan State University
- CSU Chico
Job Titles Held:
- Chief Operating Officer
- Business Services Direcotr
- Vice President Operations
- Store Team Leader
Degrees
- BA : Liberal Studies
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