Chief Operating Officer resume example

• Upheld high standards of professionalism and discretion when working with high-value clients.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Improved customer satisfaction by finding creative solutions to problems.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Performed site evaluations, customer surveys and team audits.
• Recognized by management for providing exceptional customer service.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Monitored profitable locations, including nightlife, tourist and business spots, to take advantage of business opportunities.
• Achieved consistently high customer scores due to exceptional service.

Assisted with the planning and execution of 1 campaigns.

Led recruiting, hiring and training of qualified speakers, staffers, and volunteers.

Built and maintained productive relationships to facilitate fundraising.

Directed public relations, media relations and crisis communications campaigns.

Advised government officials and civic bodies on political topics and trends.

Offered in-depth media commentary and criticism to highlight core issues related to public policies and political events.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Improved operations by working with team members and customers to find workable solutions.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Leveraged Trump Talk to input and compile data gathered from various sources.

Performed site evaluations, customer surveys and team audits.

Recognized by management for providing exceptional customer service.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Created agendas and communication materials for team meetings.

Generated and implemented business strategies to increase revenue while executing operational base development.

Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.

Leveraged analytical, design and implementation skills to offer leadership and support to all operations areas.

Delivered expert thought leadership recognized for driving process improvements.

Integrated marketing and sales strategies with business development and operational leadership plans.

Boosted company profits by optimizing performance strategies and increasing efficiency.

Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.

Hired and mentored core start-up team, working to outline initial company policies and procedures.

Assessed team proficiencies, identifying and targeting areas for improvement.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Directed all day-to-day operations of 15 Indoor Sunless Tanning facilities to provide safe and enjoyable guest experience.

Generated daily operational and sales reports for corrective action or continuous improvement.

Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.

Coached and developed 50 internal candidates for promotion to general management.

Supervised performance of 100 workers with goals of improving productivity, efficiency and cost savings.

Built and maintained loyal, long-term customer relationships through effective account management.

Participated in networking events to establish and cement community ties, B2B relationships and industry connections.

Conducted staff evaluations and determined promotions and realignments or reductions in workforce.