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chief operating officer resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Values-driven executive with over 25 years of experience setting strategic direction, developing high performance teams, cultivating relationships, and executing best-in-class experiences in order to achieve stated goals. Incorporates innovative management techniques with financial analytic skills, resulting in increased productivity and profitability. Recognized for building trust and collaborative partnerships, leading to enterprise-wide growth opportunities across diverse ecosystems.


Skills
  • Leadership and People Development
  • Teamwork and Collaboration
  • Innovation and Visioning
  • Executive Leadership
  • Effective Communicator and Public Speaker
  • Integrity and Transparency
  • Strategic Planning
  • Financial Leadership
  • Capital Expenditure Planning
  • Analytical and Critical Thinker
  • Change and Growth Management
Education
Spertus Institute For Jewish Learning And Leadership Chicago, IL Expected in 2018 Masters of Arts : Jewish Professional Studies - GPA :
Johnson And Wales University Providence, RI Expected in Bachelor of Arts : Hotel Restaurant and Institutional Management - GPA :
Johnson & Wales University Providence, RI Expected in 05/1988 Associate of Arts : Food And Beverage Management - GPA :
Continuing Education and Professional Development
  • J Camp180 - Gift Leadership Institute Fellow
  • B'nai Jeshurun Congregation - Marcus Leadership Program Fellow
  • Presenter JCamp180 Conference 2019 - Embracing failure, leads to learning and resiliency
  • Presenter JCamp180 - Partnership and collaboration to strengthen community and your organization
Work History
Regional Medical Center Of Memphis - Chief Operating Officer
Memphis, TN, 08/2010 - Current

Mission-based organization that builds, connects, and strengthens Jewish and greater Cleveland communities through exceptional programs and services that enhance physical, intellectual, and spiritual well-being.


  • Created decision-making matrices for all activities, practices, and policies across enterprise during COVID-19 pandemic and beyond.
  • Steered enterprise through pandemic where revenue initially dropped by over 34% and grew back by projected 23%($2M) in one year.
  • Reestablished all major JCC programs through hybrid experiences, leading to engagement from 1800 member units to 2500 member units in 15 months.
  • Collaborated with CFO, CEO, and key lay leadership in spearheading $18 million renovation project resulting in membership expansion by 55%.
  • Increased revenue by 44% from $9 million to $15 million dollars over seven years, contributing to positive net revenues each year prior to Pandemic.
  • Transformed preschool population from 30% full day to 85% full day, growing revenue from $700,000 annually in FY2010 to projected $1.6 million in FY2023
  • Identified and implemented operational efficiencies leading to 11% reduction of day camp expenditures and improved profitability by 50%.
  • Developed and implemented "Culture of Philanthropy" initiative in partnership with Chief Development Officer and key lay leaders, raising over $1.2 million in FYE 21-22.
  • Guided business directors in successfully acquiring, retaining and investing multiple local, state and federal grants of over $600,000 enhancing program services and security across enterprise in 2021. Expecting another $300k for 2022
  • Implemented DEI and wellness initiatives to enhance staff experience, leading to higher levels of engagement and retention.
  • Collaborated with HR and Marketing teams in developing staff recruitment strategies across enterprise.
  • Provided mentorship, coaching and professional development opportunities to JCC's team members, resulting in staff retention and succession planning in multiple business units.
  • Led negotiating team through four successful union contracts.
  • Provide ongoing mentoring, coaching and partnership to board and committee members, resulting in engaged and effective pipeline of leadership.
  • Leading multi-faceted planning process for JCC 2030 Master Plan.
  • Refined organizational structure to consolidate, streamline and delineate necessary functions
Passionhr - President and CEO
Decatur, AL, 01/2001 - 07/2010
  • Founded and established children's fitness business with pre-opening membership of 600 individuals.
  • Grew revenue to over $600K in first year of operation, reaching profitability within first 6 months of operations.
  • Responsible for all day-to-day business operations.
  • Hired, trained and motivated over 30 employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing all fiscal aspects of business.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends. Resulted in expansion to second sight, mobile programs and competitive cheer business.
My Gym Enterprises - Vice President of Brand and Strategic Partnerships
City, STATE, 01/2005 - 01/2009

International children's fitness franchise of 200 plus units in 25 countries offering structured, age appropriate classes, birthday parties, camps and special events.

  • Facilitated and implemented marketing partnerships with Fortune 500 companies including Hasbro, Disney, Nickelodeon and Kimberly Clark, leading to new franchisee revenue exceeding $1.5 million.
  • Negotiated contracts with vendors on behalf of My Gym franchise units, increasing revenue by $1 million.
  • Worked with senior executives to streamline supply chain efficiency.
  • Oversaw implementation of online franchisee purchasing system.
  • Developed and implemented SOPs, improving retail supply chain processes from purchasing to POP sales.
Restaurant Depot Enterprises - Branch Manager/Director
City, STATE, 01/1994 - 01/2000

$500 million wholesale foodservice cash and carry.

Community Involvement
  • Trustee, Mandel Jewish Day School, 2021 - Present
  • Trustee, Allison Rose Foundation, 2019 - Present
  • Campaigner, Jewish Federation of Cleveland, 2001- Present
  • Task Force on Alzheimer's & Dementia, Jewish Federation of Cleveland, 2015-2017
  • Older Adult Population Task Force, Jewish Federation of Cleveland, 2013-2015
  • Task Force Cuyahoga County Division of Senior and Adult Services to create Cuyahoga County Senior Services Network 2014-2015
  • Trustee, B'nai Jeshurun Synagogue Congregation Board of Trustees, 2008-2010, 2015-2017
  • Mandel JCC Day Camp Committee, 2005-2008
  • President, My Gym Children's Fitness Centers International Franchise Advisory Board, 2002-2005
  • Mandel JCC Maccabi Committee, 2002-2005

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Resume Overview

School Attended

  • Spertus Institute For Jewish Learning And Leadership
  • Johnson And Wales University
  • Johnson & Wales University

Job Titles Held:

  • Chief Operating Officer
  • President and CEO
  • Vice President of Brand and Strategic Partnerships
  • Branch Manager/Director

Degrees

  • Masters of Arts
  • Bachelor of Arts
  • Associate of Arts

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