chief of staff resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Self-directed and resourceful Chief of Staff with 16 years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present complicated topics effectively to wide audience.

Accomplished operations management professional bringing over 16years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.

Organized and efficient chief of staff supporting high level level officials and elected leaders with demonstrated expertise in financial and operational leadership. I demonstrate multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

  • Workflow planning
  • Policy and procedure modification
  • Documentation and control
  • Presentation design
  • Strategic planning
  • Staff Management
  • Business administration
  • Interpersonal Communication
  • Leadership
  • Conflict resolution
Work History
08/2015 to 11/2020 Chief of Staff State Of New York | Bath, NY,
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Directed Efficient governmental operations across All city agencies and departments.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
01/2011 to 08/2015 Deputy Director Harris County | Houston, TX,
  • Modernized operations with strategic process improvements.
  • Liaised with legal counsel to address legal issues, contract review and governing instruments.
  • Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
  • Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
  • Collaborated with City mayoral administration , other city agencies and Citizens, advocates and community groups to accomplish key objectives.
  • Improved coordination and communications across organization to increase operational efficiency.
  • Participated in risk assessment analysis for all new lines of business and for continuation of existing lines of business.
  • Determined agenda, developed plans and oversaw implementation of programs and updates.
  • Turned mandates into actionable operational strategies.
  • Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
  • Analyzed impacts of regulatory changes on operations and developed mitigation plans.
  • Analyzed and developed strategies for process improvements and deviation reduction by consulting with subject matter experts.
  • Directed financial operations, including developing and administering budgets.
  • Oversaw business calendar of events and scheduled key initiatives.
  • Assisted with internal and external audits and inspections by liaising with representatives in regards to Fiscaland Personnal issues.
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
08/2004 to 12/2010 Deputy State’s Attorney States Attorney Office Baltimore City | City, STATE,

Served as the Chief Administrative Officer for the prosecutor’s office. Hired all legal staff. Managed all fiscal and personnel matters for the largest prosecutors office in the state. Developed administrative and operational policies for the Office

09/2001 to 08/2004 Deputy Counsel for the Governor of MD State Of MD, Office Of The Governor | City, STATE,

Advised Governor on criminal justice matters and some judicial appointments. Established and implemented the Executive Clemency program for the state. Made recommendations on appropriate candidates for pardons. Represented the Governor and Lt. Governor at select meetings and conferences.

Expected in 05/1990 Juris Doctorate | Law University of Maryland, School of Law , Baltimore, MD, GPA:
Expected in Bachelor Of Science | Morgan State University , , GPA:

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Resume Overview

School Attended

  • University of Maryland, School of Law
  • Morgan State University

Job Titles Held:

  • Chief of Staff
  • Deputy Director
  • Deputy State’s Attorney
  • Deputy Counsel for the Governor of MD


  • Juris Doctorate
  • Bachelor Of Science

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