Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Self-directed and resourceful Chief of Staff with 12 years of experience successfully organizing, managing, and delivering cross-functional projects. Influences and guides at the executive level while structuring and executing complex analyses to support strategy in a fast-paced and evolving environment. Excellent influencer and relationship builder with a growth mindset and strong communications skills to summarize and present topics effectively to a wide audience.

  • Active Listening
  • Decision Making
  • Leadership
  • Organization and Time Management
  • Conflict Resolution
  • Flexible & Adaptable
  • Customer Service
  • Collaboration
  • G-Suite
  • Microsoft Office
  • Self-motivated professional
  • Contract Negotiations
  • Management Experience
  • Manage Contracts
  • Verbal And Written Communication
  • Planning
  • Operations Management
  • Self-Starter
  • Detail-Oriented
  • Coordinating Projects
  • Business Process Improvement
  • Microsoft Project
  • Problem-Solving
  • Ability To Multitask
  • Critical Thinking
  • Self-Sufficient
  • Succession Planning
  • Programming
  • Leadership Messaging
  • Resource Management
  • Strategic Initiatives
  • Meetings
  • Business Management
  • Marketing
  • Positive Attitude
  • Project Management Skills
  • Project Plans
  • Driving Continuous Improvement
  • Product Knowledge
  • Problem Solving
  • Leading Projects
  • Results Oriented
  • Multi-Tasking Abilities
  • Interpersonal Skills
  • Ability To Manage
  • Ability To Adapt
  • Performance Management
  • Client Engagement
  • Resolving Issues
  • Organizational Skills
  • Creative Problem-Solving
  • On-The-Job Training
  • Troubleshooting And Problem Resolution
  • Property Storage Management
  • Warehousing Functions
  • Highly Effective Communication
Work History
01/2019 to Current Chief of Staff Anvyl | New York, NY,
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Supervised 20 staff members and participated in hiring, training, and performance evaluations to establish and enforce policies and procedures for business functions.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepared financial reports, and projections, and conducted presentations.
  • Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
  • Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
  • Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
03/2016 to 01/2019 Facilities Director of Operation, Support Cerner | Fort Atkinson, WI,
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Interpreted management directives to define and document administrative staff processes.
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Tracked and documented metrics, and evaluated trends.
  • Established and implemented training programs to maximize team performance.
  • Monitored employee and customer interactions to assess the quality of service.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed minor appliance issues and scheduled repairs.
  • Pushed contractors and vendors to complete projects within specified timelines.
  • Assisted with meetings and conference room reservations.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
  • Directed vendors, facilities staff, and service providers as required to create an efficient and non-disruptive work environment.
  • Served as point of contact for internal and external customers seeking support and information.
  • Assisted Facilities Manager in project implementation, materials procurement, contract preparation, and scheduling.
  • Provided support and services related to mail and deliveries.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Prepared action plans to establish procedures for various emergencies.
01/2004 to 03/2016 Senior Project Coordinator Advanced Home Care | City, STATE,
  • Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
  • Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
  • Retrieved material and services quotes from vendors for ongoing and proposed projects.
  • Coordinated with the finance department to deliver timely billing for milestone events during project development.
  • Drafted and presented operations and delivery policy change proposals to senior leadership.
  • Created project tracking database to provide a central repository for progress and fault monitoring efforts.
  • Managed all administrative and logistical functions for Operations/HR projects.
  • The defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
  • Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
  • Managed brand identity, verifying communications aligned with marketing and public relations priorities.
  • Authored best practice guidelines to participating project members, setting policies and protocols to maximize efficiency and reduce risk.
  • Functioned as primary liaison between contractors and management staff, leading seamless coordination between teams.
  • Gathered project data and input details into MS Project.
Expected in 05/ Associate of Applied Science | Business Administration And Management Forsyth Community College, Winston Salem, NC, GPA:
Expected in 03/2021 PMP Certification | Project Management IAP Career College, Online College, GPA:
  • PMP - Project Management Professional

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

    Resume Overview

    School Attended

    • Forsyth Community College
    • IAP Career College

    Job Titles Held:

    • Chief of Staff
    • Facilities Director of Operation, Support
    • Senior Project Coordinator


    • Associate of Applied Science
    • PMP Certification

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in:As seen in: