chief of staff resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized and efficient Administrator supporting corporate level team and senior management with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Career Highlights

Frisco Creme De La Creme - Early Learning Centers of Excellence

  • We maximized operating budget exceeding $3 million annually ( 2%growth) while supervising all school-level personnel (48 team members).
  • Grew world-class customer service for families, staff, and guests as well as increase total revenue and EBITDA by a minimum of 8% annually while providing a safe and secure environment for our children and Team Members.

City of Southlake - Bob Jones Nature Center

  • Conducted extensive overhaul of the service delivery model, proactively implementing a budget and fee structure ensuring successful outcomes from all services provided, effectively report annual plans, develop/negotiate proposals, and maintain City contracts under IRS 501(c) 3 regulations and accepted accounting principles.
  • Within the first (60) days, developed action plans with strategies and tactics aligned with the existing master plan and secured volunteer, membership, and community support for implementation.
  • Reduced costs and increased the operating budget 62% in 24 months
  • Increased partnerships by 80% through strategic relationships with the local business community
  • Conducted extensive overhaul of the delivery model by developing measurements and metrics for evaluating budget and fee structures, producing an increase in capacity and ROI revenue
  • Resurrected and completed two prolonged city master plan projects, totaling over $130,000
  • Petitioned and obtained city approval for public water, an irrigation system, a water fountain, and a pavilion; manage contractors, review acquisitions, and invoices.

Salvation Army DFW Metroplex Command

  • Developed and managed the acquisition strategy of the YMCA’s CASA shelter for youth.
  • Developed and implemented the first RFP process establishing grant making guidelines and community engagement standards for YET program.
  • Successfully managed $2M in grants and contracts for community service activities provided throughout five counties.
  • Established outcome plans and evidence-based matrix for evaluating the impact and effectiveness of service delivery models.
  • Served as Metroplex HIPAA compliance officer; drafted and revised the HIPAA compliance manual utilized by eighteen (18) local facilities.

The Boys & Girls Club of Arlington

  • Successfully ensured staff training, professional development, and supervision of more than seventy (70) employees daily, serving 6,000 youth annually.
  • Successfully managed the daily operations of 15 sites with an annual budget of over $1M
  • Deepened impact capacity, ensuring each site operated at 90% building capacity.
  • Increased efficiency of information management systems to a 95% data accuracy rate.
  • Reduced employee turnover 40% through award and recognition programs.
Expected in 2006 to to Master of Science | Social Work - Policy, Planning And Administration Augsburg College, Minneapolis, MN GPA:
Expected in 2004 to to Bachelor of Science | Social Work Metropolitan State University, Saint Paul, MN GPA:
Expected in to to Associate of Applied Science | Child Development Saint Paul College - A Community And Technical College, Saint Paul, MN GPA:
  • Professional Human Resources (PHR) certification, Exam in progress
  • Project Management Professional (PMP) certification, Candidate application
  • Texas Health & Human Services: Child Care Director Certificate – Non expiring
  • Texas Department of Health Services - Food Manager Certification – 2022
  • Texas Notary Public - Commission Expires 2023
  • Certificate, The University of Michigan Ross School of Business, Advanced Leadership Program - School of Executive Leadership – Boys & Girls Clubs of America
  • Certificate, Safe from Harm (sexual abuse prevention) -The Salvation Army Southern Headquarters
  • Certificate, National Disaster Training Program - Incident Command System, The Salvation Army
  • Diploma, Catholic Charities - Developing Leaders Minneapolis, MN
Hard Skills
  • Strategic Planner
  • Business operations & operational improvement
  • Workflow planning & Project Management
  • Process improvement
  • Policy and procedure modification
  • Experienced in Mergers & Acquisitions
  • Human Resources
  • Event Management
  • Fundraising
  • Grant writing
  • Contract Compliance
  • Database administration
  • Community Relations
  • Experienced in researching, compiling, and summarizing variety of informational, technical, and financial data.
  • Research & Policy and procedure modification
  • Experienced at setting priorities and meeting deadlines while performing high profile jobs under unusually stressful circumstances.
  • Sales
  • Risk Management
  • Budgeting / Forecasting & Resource Allocation
  • Career Promotions
Work History
02/2020 to Current Chief of Staff Alamo Complex Management | San Antonio, TX,
  • The primary responsibility is to manage, facilitate, coordinate, and direct key functions and activities of the President's office, reporting directly on a variety of administrative and executive duties, special projects, and initiatives involving the campus and its priorities. Acts as confidential senior advisor while coordinating execution of campus-wide projects undertaken by the President as well as handling questions, concerns, issues, and requests on the President's behalf.
09/2018 to 02/2020 Executive Director Shipley Energy | Pisgah, OH,
  • Optimized providing best early education experience to families as the most respected Early Learning Centers, where children and team members exceed their potential.
  • Oversee strategic direction and all aspects of daily operations, including recruiting, hiring, training, investigation, and guidance to employees on program administration issues in matters related to product implementation, performance, outcomes, and instructional design.
  • Improved full range of human resources activities while engaging customers during change process to support enhancements in efficiency and effectiveness.
  • Outlined development compensation matrix for leadership approval andadministration, resulting in four percent increase in employee retention over 12 months.
06/2014 to 09/2018 Executive Director Shipley Energy | Chambersburg, PA,
  • Designed career development metrics to engage, train, and retain quality employees resulting in 47% decrease in absenteeism and 35% decrease in turnover rate.
  • Adhered to highest standards in customer service. Grew all aspects of administrative functions, including daily operations, development, performance, programming, retaining volunteers and employees.
  • Facilitated Board of Director's activities while supervising eight-person staff and up to 120+ volunteers.
  • Managed online marketing campaigns, effectively driving brand awareness, engagement, and traffic to multiple social media platforms.
10/2009 to 06/2014 Associate Director of Program and Services Dept. Uworld | Coppell, TX,
  • Supported 500+ professional and paraprofessional staff across 18 locations within region.
  • Supported capital project planning and contributed to feasibility studies.
  • Ensured operations were responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
  • Managed exempt employee recruitment, coaching, training, and performance improvement plans by leading daily, weekly and monthly counseling and feedback sessions.
  • Created investigation, complaint, and grievances SOP and maintained HIPAA updates compliance officer.
09/2008 to 11/2009 Vice President of Operations Boys & Girls Clubs Of Arlington | City, STATE,
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Partnered with Arlington Life Shelter, Safe Haven of Tarrant County, Cooks Children’s, and University of Texas Arlington in community health initiatives impacting children and families.
  • Performed operational audits resulting in drafting and implementing HR policies, procedures, and employee handbooks, which eliminated existing liability and ensured compliance.
  • Developed and implemented facility maintenance and safety programs, ensuring buildings were maintained and code compliant.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
02/2007 to 09/2008 Manager, Youth & Education Services Salvation Army DFW Metroplex Command | City, STATE,
  • As Manager of Youth & Education Services, facilitated training programs for all employees, providing community services throughout Dallas Metroplex. These training sessions were defined by organizational deficiencies and built into development plans to fill gaps. Training sessions were continuously evaluated, assessed, and revised.
  • Established community outreach and public relations initiatives through collaborative partnerships with nonprofit organizations, advisory councils, and business community.
  • Supported staff members while managing eight department programs provided to community.
02/2006 to 08/2006 Clinical Social Worker - Healthy Start Program Westside Community Health Services (RELOCATED) | City, STATE,
  • Adhered to Joint Commissions Standards for patient care while ensuring compliance with financial regulations.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Documented case notes daily and coordinated follow-up for seamless case management.
06/2000 to 02/2005 Manager, Community Based Education Early Childhood Resource & Training Center | City, STATE,
  • Organized coordination of workshops and conferences to educate and engage community, service providers, and stakeholders on changing demographics impacting children and youth.
  • Successfully increased access to health care, state subsidies, and community resources through grassroots awareness campaigns.
  • Directed team of six while managing five departmental programs.
01/2000 to 01/2002 Manager - Home Child Care Initiative Catholic Charities - Child Development Center | City, STATE,
  • Facilitate operations of Home Child Childcare Initiative (HCCI) program, which consisted of providing in-home consultation services. Program increased quality of childcare while also improving stability and structure of care provided in unmonitored and unregulated settings.
  • Provided culturally competent, developmentally appropriate, and enjoyable curriculum for program participants.
  • Developed and coordinated mentorship and networking opportunities, which helped clients access county grants, subsidies, and community resources.
  • NOTE: Prudential Foundation approved relocation to ECRTC)
05/1999 to 08/2000 Coordinator -Teen Parenting Program Minneapolis Public Schools | City, STATE,

As Coordinator, Facilitated in-class operation of North High's Teen Parenting Program.

  • Communicated daily with parents regarding their children, program's goals, and philosophy.
  • Work with staff and other community members to develop ongoing community support for program and participants.
  • Monitor children's developmental progress, document concerns, and make referrals for outside agencies' assessments as needed.

Business Development Apprentice, CauseLabs

Member - Society of Human Resource Management

Stewardship Ministry Administrator/Assist Director, ONE Community Church: Plano Campus

Disaster Response and Welcome Teams Volunteer, North Dallas Community Bible Fellowship

Arlington Alliance for Youth – Board of Directors

United Way, Arlington Child Care Task Force

Salvation Army Youth Advisory Council

United Way Literacy Coalition

Catholic Charities, Minneapolis - Developing Leaders

School of Executive Leadership – Boys & Girls Clubs of America

The Salvation Army Emergency Disaster Services - Incident Command Team

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Resume Overview

School Attended

  • Augsburg College
  • Metropolitan State University
  • Saint Paul College - A Community And Technical College

Job Titles Held:

  • Chief of Staff
  • Executive Director
  • Executive Director
  • Associate Director of Program and Services Dept.
  • Vice President of Operations
  • Manager, Youth & Education Services
  • Clinical Social Worker - Healthy Start Program
  • Manager, Community Based Education
  • Manager - Home Child Care Initiative
  • Coordinator -Teen Parenting Program


  • Master of Science
  • Bachelor of Science
  • Associate of Applied Science

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