chief of staff resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Self-directed and resourceful Chief of Staff with 12 years of experience successfully organizing, managing, and delivering cross-functional projects. Influences and guides at the executive level while structuring and executing complex analyses to support strategy in a fast-paced and evolving environment. Excellent influencer and relationship builder with a growth mindset and strong communications skills to summarize and present topics effectively to a wide audience.

  • Active Listening
  • Decision Making
  • Leadership
  • Organization and Time Management
  • Conflict Resolution
  • Flexible & Adaptable
  • Customer Service
  • Collaboration
  • G-Suite
  • Microsoft Office
  • Self-motivated professional
  • Contract Negotiations
  • Management Experience
  • Manage Contracts
  • Verbal And Written Communication
  • Planning
  • Operations Management
  • Self-Starter
  • Detail-Oriented
  • Coordinating Projects
  • Business Process Improvement
  • Microsoft Project
  • Problem-Solving
  • Ability To Multitask
  • Self-Sufficient
  • Succession Planning
  • Programming
  • Leadership Messaging
  • Resource Management
  • Strategic Initiatives
  • Meetings
  • Business Management
  • Positive Attitude
  • Project Management Skills
  • Project Plans
  • Driving Continuous Improvement
  • Product Knowledge
  • Problem Solving
  • Leading Projects
  • Results Oriented
  • Multi-Tasking Abilities
  • Interpersonal Skills
  • Ability To Manage
  • Ability To Adapt
  • Performance Management
  • Client Engagement
  • Resolving Issues
  • Organizational Skills
  • Creative Problem-Solving
  • On-The-Job Training
  • Troubleshooting And Problem Resolution
  • Property Storage Management
  • Warehousing Functions
  • Highly Effective Communication
  • Team Meetings
  • Executive Management
  • Cross-Functional Integration
  • Consulting Experience
  • Highly Analytical
  • Learning And Development
  • Health And Wellness
  • Management Consulting
  • Business Operations
  • Written And Verbal Communication
  • Project Management
  • Customer Experience
  • Set Goals
  • Social Media
  • Marketing Leadership
  • Strategic Communications
  • Planning And Analysis
  • Key Performance Indicators
  • Gathering Requirements
  • Operational Efficiency
  • Framework
  • Data Analytics
  • Retail Management
Work History
01/2019 to Current
Chief of Staff Anvyl New York, NY,
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Supervised 20 staff members and participated in hiring, training, and performance evaluations to establish and enforce policies and procedures for business functions.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepared financial reports, and projections, and conducted presentations.
  • Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
  • Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
  • Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
03/2016 to 01/2019
Facilities Director of Operation, Support Cerner Monroe, NC,
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Interpreted management directives to define and document administrative staff processes.
  • Coached employees through day-to-day work and complex problems.
  • Prepared employee schedules for maximum coverage during key hours.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Tracked and documented metrics, and evaluated trends.
  • Established and implemented training programs to maximize team performance.
  • Monitored employee and customer interactions to assess the quality of service.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Managed minor appliance issues and scheduled repairs.
  • Pushed contractors and vendors to complete projects within specified timelines.
  • Assisted with meetings and conference room reservations.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
  • Directed vendors, facilities staff, and service providers as required to create an efficient and non-disruptive work environment.
  • Served as point of contact for internal and external customers seeking support and information.
  • Assisted Facilities Manager in project implementation, materials procurement, contract preparation, and scheduling.
  • Provided support and services related to mail and deliveries.
  • Communicated with general managers and facility teams regarding upcoming repairs and projects.
  • Prepared action plans to establish procedures for various emergencies.
01/2004 to 03/2016
Senior Project Coordinator Advanced Home Care City, STATE,
  • Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
  • Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
  • Retrieved material and services quotes from vendors for ongoing and proposed projects.
  • Coordinated with the finance department to deliver timely billing for milestone events during project development.
  • Drafted and presented operations and delivery policy change proposals to senior leadership.
  • Created project tracking database to provide a central repository for progress and fault monitoring efforts.
  • Managed all administrative and logistical functions for Operations/HR projects.
  • The defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
  • Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
  • Managed brand identity, verifying communications aligned with marketing and public relations priorities.
  • Authored best practice guidelines to participating project members, setting policies and protocols to maximize efficiency and reduce risk.
  • Functioned as primary liaison between contractors and management staff, leading seamless coordination between teams.
  • Gathered project data and input details into MS Project.
Expected in 05/ to to
Associate of Applied Science: Business Administration And Management
Forsyth Community College - Winston Salem, NC,
Expected in 03/2021 to to
PMP Certification: Project Management
IAP Career College - Online College,
  • PMP - Project Management Professional

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Resume Overview

School Attended

  • Forsyth Community College
  • IAP Career College

Job Titles Held:

  • Chief of Staff
  • Facilities Director of Operation, Support
  • Senior Project Coordinator


  • Associate of Applied Science
  • PMP Certification

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