Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Self-directed and resourceful Chief of Staff with eight years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides strategic decisions at the executive-level to deliver complex projects. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present multiple topics effectively to wide audience.
Work History
03/2020 to CurrentChief of StaffAlbany Charter School Network | Rochester, NY,
Assist the CEO in establishing organizational priorities and objectives
Collaborate with others to manage the CEO's schedule, preparation, travel and priorities for maximum impact
Lead organization by developing a professional and ethical culture focused on product excellence and sustainability
Create and lead the public facing arm of Deuterium Energetics serving as it's main public contact engaging government agencies, congressional leadership, foreign and domestic university contacts.
Identify employment needs, supervise staff and lead the hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Manage business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
Create and manage all business process including Human Resources, Finance, business development and information security.
Develop mutually supportive relationships with other members of the leadership team, acting as an enabler and a source of clarity regarding the CEO's priorities and intent
Create strategic and operations plans to drive Deuterium Energetics organization's focus and outcomes
Create, monitor, and review budget compliance on a weekly basis.
07/2021 to CurrentWelcome Desk Attendant /ConciergeEdelman | Orlando, FL,
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours, including first of its kind helicopter travel arrangements.
Increased weekly upsells by an average of $1600 for four consecutive months in an entry-level Front Desk Agent role, bringing in over $20K in additional revenue for the hotel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
09/2017 to 02/2020Learning and Development DirectorPremier Tech | Albany, NY,
Design & implement learning and development programs for members ages 2-102.
Managed team of fifteen, overseeing recruitment, training, offsite retreats, and professional growth of program leaders.
Organized retreats, service projects, and other week(s) long trips for groups ranging in size from 10-105.
Delivered training sessions for newly hired team leaders and management staff.
Proven recruitment & organizing leader. Grew program by 400%
Lead organization rebranding, organization restructuring, and new sales development.
Implement HR Processes such as employee screening, training, feedback models, and recruiting
Designed unique and eye-catching learning activities by meticulously creating graphics, audio, visual, and AI behavioral elements
Instituted leadership development training program to contribute to long-term plans for organization business processes.
Cultivated cooperation through weekly meetings designed to foster inter-team camaraderie.
09/2017 to 02/2020Program DirectorWesley Foundation Of San Luis Obispo | City, STATE,
Lead program direction, growth, and advocacy within San Luis Obispo County and the United Methodist Church
Addressed customer retention issues effectively and promptly by using relationship building and program development, improving customer retention rate by 60%
Tripled size of organization in two years
Implement fundraising programs, grant writing, and customer recruitment and retention; increasing revenue by 75%
Lead organization restructuring, rebranding, and board development
Develop and organize routine and special programming by factoring in slot timing, demographics, and other important parameters
Regularly meet with organization stakeholders to assess progress and make adjustments
Trained effective social change leaders to run strategic campaigns by organizing collegiate conferences, building strong coalitions and generating grassroots support.
05/2013 to 08/2018Site DirectorSierra Service Project, SSP | City, STATE,
Manage teams of 8 people to provide a meaningful growth opportunity for youth & adult volunteers
Demonstrate sound decision-making with remote supervision in all aspects of site operations: i.e., budgeting, staff management, site safety, and volunteer engagement
Recruited and hired top-quality staff to fill important positions
Performed continuous evaluations of staff successes and failures, and implemented improvement plans
Instilled collaborative culture that drove success in satisfaction survey and program quality
Oversaw food service, construction management, and other essential site functions simultaneously by leveraging strong organizational and project management skills
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Skills
Lead a team in a high stress, fast-paced environment
8+ Years of leadership experience in a customer-facing role
8+ Years of managing other People Leaders
Inter-Department Collaboration Leader
Exceptional Communication Skills
Regulations and Policies Creation and Enforcement
Talent Management
Personnel training programs and coaching
Original Equipment Manufacturer Experience
Start-Up Experience
Non-Profit Experience
Budgeting and financial acumen
Performance Optimization
Change Management
Education
Expected in 12/2016Bachelor of Arts | Music EducationArizona State University, Tempe, AZ, GPA:
Certifications
Arizona Teaching Certificate: K-12 Music Endorsement
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