Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Self-directed and resourceful Chief of Staff with eight years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides strategic decisions at the executive-level to deliver complex projects. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present multiple topics effectively to wide audience.

Work History
03/2020 to Current Chief of Staff Albany Charter School Network | Rochester, NY,
  • Assist the CEO in establishing organizational priorities and objectives
  • Collaborate with others to manage the CEO's schedule, preparation, travel and priorities for maximum impact
  • Lead organization by developing a professional and ethical culture focused on product excellence and sustainability
  • Create and lead the public facing arm of Deuterium Energetics serving as it's main public contact engaging government agencies, congressional leadership, foreign and domestic university contacts.
  • Identify employment needs, supervise staff and lead the hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Manage business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
  • Create and manage all business process including Human Resources, Finance, business development and information security.
  • Develop mutually supportive relationships with other members of the leadership team, acting as an enabler and a source of clarity regarding the CEO's priorities and intent
  • Create strategic and operations plans to drive Deuterium Energetics organization's focus and outcomes
  • Create, monitor, and review budget compliance on a weekly basis.
07/2021 to Current Welcome Desk Attendant /Concierge Edelman | Orlando, FL,
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours, including first of its kind helicopter travel arrangements.
  • Increased weekly upsells by an average of $1600 for four consecutive months in an entry-level Front Desk Agent role, bringing in over $20K in additional revenue for the hotel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
09/2017 to 02/2020 Learning and Development Director Premier Tech | Albany, NY,
  • Design & implement learning and development programs for members ages 2-102.
  • Managed team of fifteen, overseeing recruitment, training, offsite retreats, and professional growth of program leaders.
  • Organized retreats, service projects, and other week(s) long trips for groups ranging in size from 10-105.
  • Delivered training sessions for newly hired team leaders and management staff.
  • Proven recruitment & organizing leader. Grew program by 400%
  • Lead organization rebranding, organization restructuring, and new sales development.
  • Implement HR Processes such as employee screening, training, feedback models, and recruiting
  • Designed unique and eye-catching learning activities by meticulously creating graphics, audio, visual, and AI behavioral elements
  • Instituted leadership development training program to contribute to long-term plans for organization business processes.
  • Cultivated cooperation through weekly meetings designed to foster inter-team camaraderie.
09/2017 to 02/2020 Program Director Wesley Foundation Of San Luis Obispo | City, STATE,
  • Lead program direction, growth, and advocacy within San Luis Obispo County and the United Methodist Church
  • Addressed customer retention issues effectively and promptly by using relationship building and program development, improving customer retention rate by 60%
  • Tripled size of organization in two years
  • Implement fundraising programs, grant writing, and customer recruitment and retention; increasing revenue by 75%
  • Lead organization restructuring, rebranding, and board development
  • Develop and organize routine and special programming by factoring in slot timing, demographics, and other important parameters
  • Regularly meet with organization stakeholders to assess progress and make adjustments
  • Trained effective social change leaders to run strategic campaigns by organizing collegiate conferences, building strong coalitions and generating grassroots support.
05/2013 to 08/2018 Site Director Sierra Service Project, SSP | City, STATE,
  • Manage teams of 8 people to provide a meaningful growth opportunity for youth & adult volunteers
  • Demonstrate sound decision-making with remote supervision in all aspects of site operations: i.e., budgeting, staff management, site safety, and volunteer engagement
  • Recruited and hired top-quality staff to fill important positions
  • Performed continuous evaluations of staff successes and failures, and implemented improvement plans
  • Instilled collaborative culture that drove success in satisfaction survey and program quality
  • Oversaw food service, construction management, and other essential site functions simultaneously by leveraging strong organizational and project management skills
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Lead a team in a high stress, fast-paced environment
  • 8+ Years of leadership experience in a customer-facing role
  • 8+ Years of managing other People Leaders
  • Inter-Department Collaboration Leader
  • Exceptional Communication Skills
  • Regulations and Policies Creation and Enforcement
  • Talent Management
  • Personnel training programs and coaching
  • Original Equipment Manufacturer Experience
  • Start-Up Experience
  • Non-Profit Experience
  • Budgeting and financial acumen
  • Performance Optimization
  • Change Management
Expected in 12/2016 Bachelor of Arts | Music Education Arizona State University, Tempe, AZ, GPA:

Arizona Teaching Certificate: K-12 Music Endorsement

CPR, First Aide Certified

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School Attended

  • Arizona State University

Job Titles Held:

  • Chief of Staff
  • Welcome Desk Attendant /Concierge
  • Learning and Development Director
  • Program Director
  • Site Director


  • Bachelor of Arts

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