chief of staff resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Meticulous and hardworking professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution, and solution development skills. Decisive problem-solver well-versed in monitoring and reviewing company policies to identify deficiencies and implement resolutions. Highly analytical, organized and motivated to make a positive impact on business operations and employee satisfaction. Quick learner who is also responsible and dependable.
Skills
Relationship-Building
Negotiations
Excellent work ethic
Analytical skills
Critical thinking
Public Relations
Disciplinary action management
HR experience
Training and mentoring
Team Building
Labor relations
Grievance handling
Policy interpretation
Education
Expected in 05/2018 to to
Master of Arts: Political Science Rutgers University Graduate School - Newark, NJ, GPA:
Graduated summa cum laude
Member of Pi Sigma Alpha Political Science Honor Society
Graduated with a 4.0 GPA
Expected in 05/2016 to to
Bachelor of Arts: Political Science Montclair State University - Montclair, NJ, GPA:
Awarded Raymond Stover Leadership Award for Residence Life
Awarded the Macuho Award for Residence Life and Leadership
Work History
03/2018 to Current
Chief of StaffAlbany Charter School Network – Troy, NY,
Serves as Chief of Staff to Assemblywoman Britnee N. Timberlake of District 34
Developed succession plans and promotion paths for all staff.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Boosts team member productivity by enhancing performance monitoring and instituting motivational approaches
Served as liaison between employees and Assemblywoman to resolve conflicts, increase productivity, and create positive outcomes
Created and implemented forward-thinking initiatives to improve employee engagement.
Monitored and handled all employee claims, including performance-based assessments and other concerns
Scanned and maintained confidential employee information and records, including new hire paperwork, terminations, I-9s, W4s and background checks.
Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Hires, manages, develops and trains staff in legislative processes
Recommends updates to current legislation, regulations and policies
Helps conceive and oversee grassroots support or opposition for proposed changes
Improved office operations by automating constituent correspondence, record tracking and data communications
Developed and strengthened political partnerships to further agendas
Provides information on and generated ideas for press, mass mailings, newsletters, social media outlets and all other communications
Oversees daily operations of district office, including scheduling, event planning, resolutions, and correspondence
Delivers comprehensive services to constitutions in need in a timely fashion
05/2016 to 04/2019
CashierSprouts Farmers Market – Santee, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reviewed and resolved differences between accounting information and cash drawer.
Answered questions about store policies and concerns to support positive customer experiences via phone call and in person in-store
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise to drive product sales.
Assisted customers with locating and choosing merchandise in store.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
09/2016 to 03/2018
Public Information OfficerCity Of Louisville, Ky – Louisville, KY,
Managed routine and crisis communications with media and members of public on behalf of all Freeholders
Monitored policy, policy communications, and relationships with other lawmakers within County, State, and Local Government bodies
Managed websites and social media accounts applying communication strategies and branding to maintain consistent voice and presence
Wrote all press releases, talking points, newsletters, and and responses to requests for information
Edited and proofed documents for proper grammar, spelling, capitalization and verbiage
Coordinated photographers, videographers, musicians, and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach
Wrote and edited over 250 Resolutions and Commendations weekly
Forged strong media relationships to further public relations goals.
Increased customer satisfaction by resolving issues.
Developed team communications and information for meetings.
09/2015 to 09/2016
Legislative AidePort Of Long Beach – Long Beach, CA,
Gathered support for bills and amendments from other freeholders and organizations.
Monitored legislative developments within the state and county
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
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