Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
Professional Experience
Chief of Staff, 10/2012 to Current
, ,
  • Advise on strategic planning, business operations, staffing, resource management, organizational effectiveness, and program management issues for ~2500 employee site.
  • Oversee management of facility (~590,000 sq.
  • ft.), logistics, safety, security, and administration Drive cultural change though initiatives to make our organization a 'best place to work.' Collect, investigate, and resolve employee concerns and grievances.
  • Ensure consistent application and support of equal opportunity and affirmative action programs Foster Labor/Management relations through regular meetings/negotiations with union officials Significant accomplishments include: Created a Management Council comprised of senior leaders across the Site to ensure a corporate view to decision making.
  • Resulted in improved site-wide communication, more consistent application of policies, and increased clarity for supervisors and workforce Spearheaded effort to ensure consistent application of telework across the site.
  • 65% of eligible employees telework providing better continuity of operations and higher employee quality of life Led the Improve Business Process and Controls and Employee Engagement strategic objective working groups bringing strategy to the working levels of the agency.
Director, 07/2007 to 10/2012
, ,
  • Deployed, energized, and directed the continuous process improvement program.
  • Managed more than 150 Black Belts and 4000 Green Belts across 6 sites.
  • Ensured the development and sustained capability to conduct disciplined problem solving.
  • Spoke at several national/international process improvement conferences.
  • Identified strategic projects and provided process improvement advice to senior managers Sponsored projects related to improving internal program processes.
  • Significant accomplishments include: Built a continuous process improvement program that was recognized as a leader in Government and consulted by other Federal organizations Drove cultural change as demonstrated when Continuous Improvement was added to the DFAS strategy as one of three main strategic themes Developed a self-sustaining organization and eliminated contractor support reducing cost by $4.7M in the first year and a total of $7M over three years Designed and implemented a blended learning model for Black Belt training that reduced in-class time (and associated travel cost) by 25%.
Process/Quality Improvement Specialist, 08/2004 to 07/2007
, ,
  • Led strategically aligned process improvement projects with cross-functional teams Documented best practices to ensure maximum effectiveness and efficiency Developed and delivered process improvement training at the Black Belt and Green Belt levels.
  • Researched and analyzed data using generally accepted statistical methods to support project recommendations and to measure process improvement effectiveness Established metrics and process control limits to manage projects and document success.
  • Significant accomplishments include: Led a team to redesign and deliver Green Belt training.
  • Revised course was application-based and designed with the express outcome being employee's ability to conduct a Lean6 Green Belt project.
  • The course has received 97% satisfied or very satisfied ratings.
  • Developed the DFAS Lean6 Competency Model based on several industry examples and redesigned Black Belt training to support the competency model and conform to industry best practices.
  • Led cross-functional team representing all business lines, internal review, financial management and comptroller, and other support organizations in diagnostic to reduce rejects in financial system.
  • The resulting Black Belt project delivered over $3.5 million in return on investment.
  • Functional Training, GS 12.
Financial Specialist/Instructor; Financial Specialist, Supervisory Financial Specialist, 06/1999 to 08/2004
Alphasense, ,
  • Planned, directed and coordinated the development and delivery of training.
  • Developed and managed the creation of computer-based/electronic training.
  • Performed project management for all electronic training products.
  • Planned, designed, wrote and delivered creative and innovative functional training Consulted with functional areas and analyzed business processes to determine training needs Significant Accomplishments: Completed design and development of four new computer-based training products and a system simulation resulting in reduced classroom time, zero travel related expenses, and maximum productive work hours.
  • Based on test scores, learning increased between 25% and 57%.
  • Created a business case for in-house versus contractor delivered training.
  • This study resulted in significantly reduced cost while course evaluation scores were more positive and management noted improved job performance.
  • Initiated action to have training products certified to earn Continuing Professional Education (CPE) credit.
  • All courses were certified in compliance with the CPE requirements and approval was granted.
  • Various assignments including law enforcement, intelligence, maritime defense and shipboard operations highlighting critical thinking, judgement, and decision making skills.
Bachelor of Business Administration: Finance/Business Management, Expected in
Kent State University - , OH
Finance/Business Management
agency, business case, business operations, Business Process, business processes, conferences, Continuous Improvement, Council, credit, critical thinking, decision making, delivery, financial, financial management, Functional, Government, law enforcement, logistics, meetings, 97, negotiations, organizational, policies, problem solving, process control, processes, process improvement, program management, project management, quality, express, safety, simulation, staffing, strategy, strategic, strategic planning, view

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  • Kent State University

Job Titles Held:

  • Chief of Staff
  • Director
  • Process/Quality Improvement Specialist
  • Financial Specialist/Instructor; Financial Specialist, Supervisory Financial Specialist


  • Bachelor of Business Administration

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