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Chief of Staff Resume Example

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ChesleyPolk
Summary

Experienced Leader, strong in communications, marketing, and corporate organization. Background in the arts nourishing public speaking skills, empathetic leadership skills, and creative thinking. Driven and charismatic leader who aims to be in a growth mindset, personally and professionally, at all times.

Skills
  • Accounts payable and receivable
  • File and data retrieval systems
  • Inventory and supply oversight
  • Report writing
  • Administrative management
  • Scheduling and calendar management
  • Event coordination
  • Process development
  • Team building and leadership
  • Data entry
  • Vendor relationships
  • Teambuilding
  • Team management
  • Critical thinking
  • Collaboration
  • Public Speaking
  • Empathetic Leadership
Experience
Company Name | City, StateChief of Staff01/2020 - Current
  • Briefed supervisor and staff on key issues and projects.
  • Prepared meeting agendas, notes and briefing materials.
  • Built strong relationships with key internal and external parties to support strategic communications and advocacy.
  • Formulated high-level organizational strategy to collaborate with senior managers on projects and deliver organizational impact.
  • Monitored assignment timelines to accomplish projects by established due dates.
  • Coordinated inter-departmental workflow and operations, managing client relationships and projects.
  • Posted job vacancies, scheduled interviews, advised decision-makers on hiring selections and led onboarding process.
  • Supported development of materials for legislative hearings, meetings and briefings.
  • Responded to inquiries from legislators and support staff.
  • Planned and booked conference calls, meetings and webinars as well as associated travel arrangements.
  • Analyzed financials to prepare for meetings and planning.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Pitched in to help with office tasks in both Sales and Ops organizations during busy periods and staff absences.
  • Planned and executed successful corporate meetings, lunches and special events for large and small groups.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Company Name | City, StateEVP, Human Resources07/2019 - 01/2020
  • Attended various meetings, trade shows and conferences and represented company at events.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Implemented organization's overall mission and vision and assessed employees' job satisfaction in workplace.
  • Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
  • Monitored P&L for sales organization, supervising organization's financial position.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
  • Supervised staff and client training to maintain comprehensive organizational knowledge of federal, state and local regulations.
  • Guided department managers on hiring practices, salary ranges and position request forms.
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
  • Organized company-wide events to increase personnel engagement and satisfaction.
  • Decreased HR costs and risks while increasing third-party vendor productivity.
Company Name | City, StateDirector of Marketing06/2018 - 07/2019
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Updated web pages and social media profiles with engaging and current content.
  • Devised innovative strategies to drive customer engagement.
  • Created and implemented traditional marketing campaigns.
  • Planned and produced highly effective experiential marketing events.
  • Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
  • Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
  • Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Spearheaded market strategy to identify optimal business development opportunities.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
Company Name | City, StateTeaching Artist01/2015 - 03/2017
  • Developed lesson plans to teach course materials according to schedule.
  • Earned positive feedback from parents regarding classroom instruction and student learning success.
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
  • Developed and implemented skill-building activities to build students' abilities.
  • Communicated abstract concepts to ESL/Special Needs students.
  • Generated funding through executing a pilot program, Recording Data and Presenting to funders.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Remained calm and patient in all student interactions to support individual growth and development.
  • Provided positive and welcoming experience when collaborating with adults and children.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Motivated students to be more engaged in classes through applying positive reinforcement techniques.
  • Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
Education and Training
South Carolina Governor's School For The Arts | CityHigh School Diploma05/2008
UNC School of The Arts | CityBachelor of Fine Arts in Acting05/2012
Accomplishments
  • Promoted from EVP, Human Resources to Chief of Staff, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Successfully transitioned a BFA into a career in the business world
Activities and Honors
  • First openly gay man to be nominated and elected to Board of Directors, Gulf Breeze Area Chamber of Commerce, serving as head of Annual Gala Committee and pushing for more diverse representation on the board which resulted in a new, off-schedule, call for nominations
  • Eagle Scout
  • Active participant and speaker at LGBTQIA+ group
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Resume Overview

School Attended

  • South Carolina Governor's School For The Arts
  • UNC School of The Arts

Job Titles Held:

  • Chief of Staff
  • EVP, Human Resources
  • Director of Marketing
  • Teaching Artist

Degrees

  • High School Diploma
    Bachelor of Fine Arts in Acting

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