Self-directed and resourceful Chief of Staff with 12 years of experience successfully organizing, managing, and delivering cross-functional projects. Influences and guides at the executive level while structuring and executing complex analyses to support strategy in a fast-paced and evolving environment. Excellent influencer and relationship builder with a growth mindset and strong communications skills to summarize and present topics effectively to a wide audience.
Skills
Active Listening
Decision Making
Leadership
Organization and Time Management
Conflict Resolution
Flexible & Adaptable
Customer Service
Collaboration
G-Suite
Microsoft Office
Self-motivated professional
Contract Negotiations
Management Experience
Manage Contracts
Verbal And Written Communication
Planning
Operations Management
Self-Starter
Detail-Oriented
Coordinating Projects
Business Process Improvement
Microsoft Project
Problem-Solving
Ability To Multitask
Self-Sufficient
Succession Planning
Programming
Leadership Messaging
Resource Management
Strategic Initiatives
Meetings
Business Management
Positive Attitude
Project Management Skills
Project Plans
Driving Continuous Improvement
Product Knowledge
Problem Solving
Leading Projects
Results Oriented
Multi-Tasking Abilities
Interpersonal Skills
Ability To Manage
Ability To Adapt
Performance Management
Client Engagement
Resolving Issues
Organizational Skills
Creative Problem-Solving
On-The-Job Training
Troubleshooting And Problem Resolution
Property Storage Management
Warehousing Functions
Highly Effective Communication
Team Meetings
Executive Management
Cross-Functional Integration
Consulting Experience
Highly Analytical
Work History
Chief of Staff, 01/2019 to Current Anvyl – New York, NY,
Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
Supervised 20 staff members and participated in hiring, training, and performance evaluations to establish and enforce policies and procedures for business functions.
Performed financial and managerial analyses to evaluate data and make recommendations, prepared financial reports, and projections, and conducted presentations.
Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
Managed business operations while overseeing contractors and consultants verify on-time completion of key deliverables.
Developed analytical frameworks, data models, and relevant insights to support prioritization, scoping, and effective decision-making throughout the organization.
Facilities Director of Operation, Support, 03/2016 to 01/2019 Cerner – Irving, TX,
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Kept clients engaged in social networks and communities for personal health and growth.
Interpreted management directives to define and document administrative staff processes.
Coached employees through day-to-day work and complex problems.
Prepared employee schedules for maximum coverage during key hours.
Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Tracked and documented metrics, and evaluated trends.
Established and implemented training programs to maximize team performance.
Monitored employee and customer interactions to assess the quality of service.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Established and updated work schedules to account for changing staff levels and expected workloads.
Managed minor appliance issues and scheduled repairs.
Pushed contractors and vendors to complete projects within specified timelines.
Assisted with meetings and conference room reservations.
Maintained physical condition of facilities, applying available resources and personnel to achieve a safe, clean, and functional environment.
Directed vendors, facilities staff, and service providers as required to create an efficient and non-disruptive work environment.
Served as point of contact for internal and external customers seeking support and information.
Assisted Facilities Manager in project implementation, materials procurement, contract preparation, and scheduling.
Provided support and services related to mail and deliveries.
Communicated with general managers and facility teams regarding upcoming repairs and projects.
Prepared action plans to establish procedures for various emergencies.
Senior Project Coordinator, 01/2004 to 03/2016 Advanced Home Care – City, STATE,
Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
Retrieved material and services quotes from vendors for ongoing and proposed projects.
Coordinated with the finance department to deliver timely billing for milestone events during project development.
Drafted and presented operations and delivery policy change proposals to senior leadership.
Created project tracking database to provide a central repository for progress and fault monitoring efforts.
Managed all administrative and logistical functions for Operations/HR projects.
The defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
Followed up on change orders to ongoing projects, confirming necessary alternation completions occurred on time.
Managed brand identity, verifying communications aligned with marketing and public relations priorities.
Authored best practice guidelines to participating project members, setting policies and protocols to maximize efficiency and reduce risk.
Functioned as primary liaison between contractors and management staff, leading seamless coordination between teams.
Gathered project data and input details into MS Project.
Education
Associate of Applied Science: Business Administration And Management, Expected in 05/ Forsyth Community College - Winston Salem, NC, GPA:
PMP Certification: Project Management, Expected in 03/2021 IAP Career College - Online College, GPA:
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