To obtain an exciting and dynamic career as an Assistant City Clerk with City of Ventura, where my education, skills, knowledge, abilities, and experience may be used in the service of the City Manager Department's mission, goals, and objectives.
Chief Deputy Registrar of Voters, 09/2014 － CurrentSan Bernardino County Elections Office of the Registrar of Voters － San Bernardino, CA
Plan, organize, assign, review and evaluate the work of the Registrar of Voters Administrative Division and subordinate staff, including directing and coordinating the following administrative functions: budget, purchasing, accounts receivable and payable, payroll, process analysis, government relations, campaign relations, media relations, community relations, campaign finance, and personnel coordination for regular staff, recurrent/extra-help staff, temporary workers, and volunteers.
Act as the department's designated hiring manager.
Direct all stages of the hiring process, including conducting interviews, preparing employment offers, approving all hires and appointments.
Work with supervisory staff on personnel issues or disciplinary matters, and implement progressive discipline.
Act as a member of the senior management team, participate in developing organizational strategic planning, and oversee the work of special projects.
Develop and analyze organizational performance goals and measurements, and make recommendations for improving infrastructure and resource allocation.
Develop operational and administrative policies and facilitate resolution of complex problems.
Research, analyze, interpret, and administer various federal, state, and local laws/ regulations/policies in support of the department.
Make recommendations regarding operational and financial impact of laws, regulations, and policies.
Assist in developing, analyzing, tracking, and lobbying for new legislation.
Act as a liaison for the Registrar of Voters to communicate operational and financial information about programs and matters related codes, legislation, policies, and regulatory standards.
Assist Boards in writing resolutions.
Prepare reports, certify documents, and present operational and financial information to federal, state, and local government agencies and officials.
Provide high quality information to officials, candidates, and the media.
Responsible for developing and managing the department's budget and performing fiscal analysis, including preparing budget projections, analyzing budgeted to actual, preparing and submitting the proposed budget, submitting budget adjustments for approval, developing cost estimates, preparing billing and invoices, and administering grant requirements for state and federal funding.
Election Worker Manager, 04/2012 － 10/2012AppleOne Employment Services － San Bernardino, CA
Assigned to temporary fill a vacancy at the San Bernardino County Elections Office of the Registrar of Voters, where I acted as the Election Worker Manager; Reviewed and interpreted California Elections Code, analyzed operational impacts, recommend changes to policies and procedures; Responsible for developing written procedures and training programs.
Managed staff, assigned work, created work schedules, monitored adherence to policy and procedures, evaluated and documented work performance, and developed staff performance objectives; Responsible for managing $1.2 million temporary labor budget, tracking actual temporary labor costs, analyzing labor needs, forecasting future labor costs, reconciling vendor invoices for payment approval.
Operations Manager, 11/2009 － 01/2011Intouch Wireless － Anaheim, CA
Supervised a team of district managers and store managers responsible for operating retail wireless stores; Duties included assessing workforce compliance, developing and implementing training strategies and programs designed to maximize operational performance; Developed and analyzed performance scorecards that evaluated workforce compliance, sales targets, and operational compliance.
Monitored staff performance, developed reports, visual aids, such as charts and graphs, designed to identify employee competency levels and assign appropriate training strategies to increase performance; Monitored store compliance with company policies.
Reported store compliance results at regular staff meetings.
Administrative Assistant, 09/2008 － 08/2009Student Financial Services Riverside City College － Riverside, CA
Provided administrative assistance to Financial Aid Counselors.
Assisted with various administrative assignments such as organizing scholarship applications, maintaining loan collections data, and filing student records.
Director of Operations, 11/2007 － 02/2008Direct Wireless, Inc － Corona, CA
Recommended process improvements to positively influence the organization's financial profitability; Developed, analyzed, and reported operational scorecards designed to evaluate workforce compliance.
Responsible for reviewing and interpreting wireless carrier sales program requirements, analyzing operational policies and procedures, and recommending improvements to sales programs and operational standards.
Customer Service Supervisor, 07/2004 － 12/2006Mobile Magic of CA, LLC － Anaheim, CA
Supervised staff, assigned work, established work performance expectations, monitored work performance, and provided performance feedback; Ensured that customer service representatives were expertly trained to effectively communicate with customers.
Personally responded to customer service escalations.
Monitored calls, provided staff with constructive feedback and, if necessary, initiated additional training.
Education and Training
06/2016California State University － San Bernardino, CAMasters of Public Administration
06/2011University of California － Irvine, CABachelors of Arts DegreeEnglishEnglish
06/2009Riverside Community College － Riverside, CAAssociates of ArtsHumanities & Fine ArtsHumanities & Fine Arts
06/2009Riverside Community College － Riverside, CAAssociates of ScienceNatural SciencesNatural Sciences
accounts receivable, Administrative, administrative functions, billing, budget, charts, community relations, customer service, directing, senior management, filing, finance, Financial, forecasting, government, graphs, hiring, local government, managing, media relations, meetings, Office, organizing, organizational, payroll, personnel, policies, process analysis, purchasing, quality, reconciling, Research, retail, sales, San, strategic planning, supervisory, training programs, written