chargeback recovery specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Career Overview
A self-motivated and organized professional with more than 10 years customer service experience providing thorough and skillful support to department managers and colleagues while being personable and professional under pressure.
Core Strengths
General knowledge of office computer technology
Strong skills in time management, prioritizing tasks and meeting deadlines
Skilled in building and maintaining excellent relationships with senior managers, team members and customers alike
Willingness to learn and be trained with a positive work ethic
Accomplishments
Work Experience
Chargeback Recovery Specialist, 07/2015 to Current Titlemax, Inc. – Richardson, TX,
Responsible for researching credit card and other payment method disputes received for Verifi clients, building a case to successfully recover funds back from issuing banks.
Gather appropriate data from internal and third party systems to substantiate transaction validity; evaluates information gathered and determine the appropriate course of action.
Completes daily work load of chargeback disputes within alloted time standards.
Track and report data related to case work using Excel and Word.
Prepare accurate and appropriate responses to disputes using superior written communication skills.
Customer Service Representative, 02/2015 to 06/2015 Amentum – Laredo, TX,
Answers incoming calls; assisting customers with general questions regarding their energy account, including detailed information on billing questions.
Creates move in and move out orders.
Creates work orders in the event that assistance is needed in the field for a residential or business premise.
Educates customers with programs and services available to help with energy efficiency and home saving tips.
Imminent Foreclosure Specialist, 01/2012 to 01/2014 CITIMORTGAGE – City, STATE,
Serviced mortgage accounts to ensure the foreclosure is processed in compliance with all state and federal laws while maintaining compliance with all applicable state, federal and regulatory requirements.
Ensured that prior to proceeding to a foreclosure sale, the loan is in default under applicable law and investor requirements.
Researched applications to make certain that the borrower is not currently in specific legal protections such as those afforded under the Service Members Civil Relief Act and Bankruptcy laws.
Completed a 13 point checklist to confirm that Citi has the appropriate legal authority to foreclose and all appropriate notices have been provided to the borrower.
Evidenced documentation to confirm that all loss mitigation efforts have been made and loan is not in a current loss mitigation program.
Customer Service Escalation Specialist, 11/2003 to 01/2012 CITIBANK – City, STATE,
Answered incoming calls; assisting customers with questions about services, requests, products and billing for CitiBank credit cards.
Responsible for maintaining workable knowledge of all company products and services.
Assisted in resolving complex inquiries in a professional and courteous manner using detailed knowledge of specific products and services, using multiple tools and platforms.
Assisted associates with account level information and technical services.
Operated in a goal oriented environment to achieve individual and team goals.
Stevedore, 07/2002 to 10/2005 NCHB-14 US Navy Reserve – City, STATE, US
Deployed to Kuwait; the mission to operate as a group and use cargo expertise to relieve the Army of their duties.
Operated in many cargo movements including LO/LO and RO/RO and a few Ammunition movements.
Operated different types of cranes including the Morgan Gentry crane.
Properly handled, stacked and stowed various sizes of cargo in a loading/unloading operation dealing with ships hold, pier or small craft.
Learned general seamanship such as tying basic knots and applying them to the task.
Operated different types of forklifts in the hole and on the pier always aware of safety precautions while keeping my head clear at all times.
Fulfilled many PQS requirements as a cargo handler in the Navy.
Plane Captain, 01/1995 to 01/1998 VAW 120 US Navy – City, STATE,
Performed daily pre-flight, post-flight and turnaround inspections in conjunction with assisting other squadron personnel in performing organizational level maintenance.
Assisted pilot in flight preparation and capable of advising him of the material condition of the aircraft.
Responsible for the cleanliness and prevention of corrosion on the aircraft by pursuing an effective and continual preventive maintenance program.
Be thoroughly familiar with fueling and de-fueling procedures.
Have complete knowledge of applicable safety instructions and demonstrate the ability to understand and comply with them.
Educational Background
ASSOCIATE OF SCIENCE: BIOLOGICAL SCIENCE, Expected in to - Las Vegas, NV GPA:
BIOLOGICAL SCIENCE Currently attending
ASSOCIATE OF SCIENCE: CHEMISTRY, Expected in to - Las Vegas, NV GPA: CHEMISTRY Currently attending
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