Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Registered Nurse (BSN, RN) with PCU and Med-Surge experience in direct patient care, and care coordination in fast-paced environment. Proven ability to perform under pressure and handle high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Personable professional with dependable work ethic and the desire to promote positive patient outcomes.

  • Progressive care experience
  • Telemetry experience
  • Cerner/ EHR experience
  • ACLS/ BLS Certified
Work History
08/2022 to Current Electrophysiology Clinical Office Coordinator Baptist Medical Center | , , Jacksonville
  • Interacted with customers by phone, email or in-person to provide information.
  • Triaged clinical calls from patients experiencing active symptoms.
  • Oversaw and coordinated the process of scheduling patients procedures and ensuring requirements are met.
  • Daily effective communication with physicians pertaining to patients needs, procedures, and the clinic.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
10/2019 to 08/2022 Float RN-PCU Baptist Medical Center | , ,
  • Floated to any understaffed unit to work both as a floor or charge RN. (Med-surge, or PCU)
  • Documented all patient interactions and interventions in EHR, including physical and psychological assessments, care plans, treatment and observations.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated family members and caregivers on patient care instructions.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
02/2018 to 10/2019 Charge Cardiac Stepdown Registered Nurse Baptist Medical Center | , ,
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Oversaw 20 bed progressive care unit.
  • Scheduled and delegated tasks to nurses and implemented workflow optimization strategies.
  • Collaborated across disciplines (social work, physicians, PT/OT, and management) to give every patient optimal care and support.
  • Completed head-to -toe physical assessments and interpreted diagnostic tests, leveraging information to facilitate care planning, implementation and management.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Reviewed and interpreted telemetry readings.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
12/2015 to 02/2018 Cardiac ICU Certified Nursing Assistant Company Name | , ,
  • Charted vital signs and added telemetry strips to charts.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Delivered individualized care for patients by recording vital signs, documenting observations, administering treatments and evaluating patients' needs.
Expected in 2020 Bachelors of Science | Nursing Florida State College At Jacksonville, Jacksonville, FL GPA:
Expected in 2017 Associates Degree | Nursing Florida State College At Jacksonville, Jacksonville, FL GPA:
Expected in 2015 Associates in Arts | Florida State College At Jacksonville, Jacksonville, FL GPA:
  • BLS/ACLS certified through American Heart Association
  • Baptist Nurse Residency Alumni 2019
  • Magnet Award Nominee 2020
  • Magnet Award Nominee 2021
  • Diane Raines Award Nominee 2020

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Resume Overview

School Attended

  • Florida State College At Jacksonville
  • Florida State College At Jacksonville
  • Florida State College At Jacksonville

Job Titles Held:

  • Electrophysiology Clinical Office Coordinator
  • Float RN-PCU
  • Charge Cardiac Stepdown Registered Nurse
  • Cardiac ICU Certified Nursing Assistant


  • Bachelors of Science
  • Associates Degree
  • Associates in Arts

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