Change/Release Specialist Resume Example
Experienced [Job Title] offering over [Number] years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
- Evaluated current processes to develop improvement plans.
- Restructured procedures through coordination with [Job title] to create and execute projects.
- Conducted thorough reviews of [Type] operations to devise and deploy improvement strategies, facilitating consistent [Result].
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Recognized [Type] issues in [Type] software processes and applied automation techniques, bolstering efficiency by [Number]%.
- Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
- Collaborated with [Type] business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.
- Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
- Developed and enforced audit policies and administrative and technical functions.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Performed strategic planning, execution and finalization of audits.
- Analyzed accounting systems for efficiency and effectiveness.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed auditing program to address risks and evaluate regulatory requirements.
- Coordinated, managed and implemented projects for auditor and examiner evaluations.
- Ensured compliance with established internal procedures by examining reports, processes, and documentation.
- Complied with federal, state and local requirements.
- Identified management control weaknesses and provided value added suggestions for remediation.
- Investigated discrepancies discovered during auditing process.
- Produced audit reports which comprised evaluation of internal control systems.
- Created and delivered risk management presentations for [Type] committee and board.
- Documented all software development methodologies in technical manuals to be used by [Job title]s in future projects.
- Planned and developed interfaces using [Software] that simplified overall management and offered ease-of-use.
- Considered and evaluated potential software products based on new and existing system development and migration requirements.
- Orchestrated efficient large-scale software deployments, including testing features and correcting code.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
- Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
- Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
- Reviewed processes, identifying areas that required improvement.
- Led team of [Number][Job Title] on several complex projects.
- Provided technical assistance to [Job Title] when issues arose.
- Met weekly with [Job Title] to discuss project implementations and alleviate any issues.
- Developed documentation, including diagrams and specifications, to meet project requirements and regulatory standards.
- Analyzed projects to determine resource requirements and procured necessary equipment and software.
- Investigated and corrected or escalated project problems.
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
- Managed information system regulatory compliance to meet updated guidelines.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Drafted detailed security policy to govern and support technology decisions.
- Performed systems and data analysis using variety of computer languages and procedures.
- Cooperated fully with product owners and enterprise architects to understand requirements.
- Prepared functional and technical documentation data for warehouses.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Led server infrastructure development, quality assurance, staging and production systems.
- Introduced [Software] infrastructure and management tools to create and manage virtual server computing environment.
- Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
· Amazon cloud AWS Associate Certified 2020
· SAFe Scaled Agile Framework v5.0 - SAFe DevOps Practitioner (SDP) certification 2019
· ITIL Service Operations Certification 2012
· ITIL Continual Service Improvement 2012
· Security+ Certification 2011
· ITIL Service Transition Certification 2011
· ITIL v3 Fundamental Certification 2009
· Serena Business Mashups User and Administrative Training/Certification 2009
· Dimensions User and Administrative Training/Certification 2007
· TeamTrack User and Administrative Training/Certification 2007
· CISSP Security Training 2006
· Security+ Training 2006
· ITIL v2 Fundamental Certification 2006
· HP SAN boot camp (Storage Area Network) Training 2005
· Microsoft Access 2001
· Project Management Training 1999
- Agile
- DevOps
- Waterfall methodology
- Process Improvement
- XL Release workflow development
- SDLC
- Configuration Management
- Change Management
- Regulatory Compliance
- Operational Improvement
- Team Management and building
- Problem Resolution
- Custom coding
- Maintenance and troubleshooting
- Audit - State, SOX/SOC
- Managing releases
- Collaborating with stakeholders
- Quality assurance
- Business analysis
- Technical writing
- Communications
- Customer service
- MS Office
- SharePoint Design
- Lean Six Sigma
- ISO/SOX/COBIT
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Resume Overview
School Attended
- Windsor Locks High School
Job Titles Held:
- Change/Release Specialist
- IT Specialist
- ITIL Consultant
- Change Management Lead
Degrees
- High School Diploma
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