Change/Release Specialist Resume Example Anthem

CHANGE/RELEASE SPECIALIST

Professional Summary

Experienced [Job Title] offering over [Number] years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Work History

Change/Release Specialist, 02/2013 to CurrentAnthem, Remote, CO

Evaluated current processes to develop improvement plans.
Restructured procedures through coordination with [Job title] to create and execute projects.
Conducted thorough reviews of [Type] operations to devise and deploy improvement strategies, facilitating consistent [Result].
Reviewed internal systems and organized training plans to address areas in need of improvement.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Recognized [Type] issues in [Type] software processes and applied automation techniques, bolstering efficiency by [Number]%.
Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
Collaborated with [Type] business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.
Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
Developed and enforced audit policies and administrative and technical functions.
Completed audit papers by thoroughly documenting audit tests and findings.
Performed strategic planning, execution and finalization of audits.
Analyzed accounting systems for efficiency and effectiveness.
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Developed auditing program to address risks and evaluate regulatory requirements.
Coordinated, managed and implemented projects for auditor and examiner evaluations.
Ensured compliance with established internal procedures by examining reports, processes, and documentation.
Complied with federal, state and local requirements.
Identified management control weaknesses and provided value added suggestions for remediation.
Investigated discrepancies discovered during auditing process.
Produced audit reports which comprised evaluation of internal control systems.
Created and delivered risk management presentations for [Type] committee and board.
Documented all software development methodologies in technical manuals to be used by [Job title]s in future projects.
Planned and developed interfaces using [Software] that simplified overall management and offered ease-of-use.
Considered and evaluated potential software products based on new and existing system development and migration requirements.
Orchestrated efficient large-scale software deployments, including testing features and correcting code.
Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.

IT Specialist, 12/2010 to 02/2013Department Of Defense, Virginia Beach, Virginia

Helped streamline repair processes and update procedures for support action consistency.
Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.

ITIL Consultant, 12/2009 to 12/20101971, Remote, Virginia

Reviewed processes, identifying areas that required improvement.
Led team of [Number][Job Title] on several complex projects.
Provided technical assistance to [Job Title] when issues arose.
Met weekly with [Job Title] to discuss project implementations and alleviate any issues.
Developed documentation, including diagrams and specifications, to meet project requirements and regulatory standards.
Analyzed projects to determine resource requirements and procured necessary equipment and software.
Investigated and corrected or escalated project problems.
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

Change Management Lead, 06/2001 to 12/2009Amerigroup Corporation, Virginia Beach, Virginia

Managed information system regulatory compliance to meet updated guidelines.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Drafted detailed security policy to govern and support technology decisions.
Performed systems and data analysis using variety of computer languages and procedures.
Cooperated fully with product owners and enterprise architects to understand requirements.
Prepared functional and technical documentation data for warehouses.
Established network specifications and analyzed workflow, access, information and security requirements.
Led server infrastructure development, quality assurance, staging and production systems.
Introduced [Software] infrastructure and management tools to create and manage virtual server computing environment.
Implemented corrective plans of action for network performance issues including availability, utilization, and latency.

Education

High School Diploma

Windsor Locks High School - Windsor Locks, CT

Certifications

· Amazon cloud AWS Associate Certified 2020

· SAFe Scaled Agile Framework v5.0 - SAFe DevOps Practitioner (SDP) certification 2019

· ITIL Service Operations Certification 2012

· ITIL Continual Service Improvement 2012

· Security+ Certification 2011

· ITIL Service Transition Certification 2011

· ITIL v3 Fundamental Certification 2009

· Serena Business Mashups User and Administrative Training/Certification 2009

· Dimensions User and Administrative Training/Certification 2007

· TeamTrack User and Administrative Training/Certification 2007

· CISSP Security Training 2006

· Security+ Training 2006

· ITIL v2 Fundamental Certification 2006

· HP SAN boot camp (Storage Area Network) Training 2005

· Microsoft Access 2001

· Project Management Training 1999

Skills

Agile
DevOps
Waterfall methodology
Process Improvement
XL Release workflow development
SDLC
Configuration Management
Change Management
Regulatory Compliance
Operational Improvement
Team Management and building
Problem Resolution
Custom coding

Maintenance and troubleshooting
Audit - State, SOX/SOC
Managing releases
Collaborating with stakeholders
Quality assurance
Business analysis
Technical writing
Communications
Customer service
MS Office
SharePoint Design
Lean Six Sigma
ISO/SOX/COBIT

Resume Overview

Companies Worked For:

Anthem
Department Of Defense
1971
Amerigroup Corporation

School Attended

Windsor Locks High School

Job Titles Held:

Change/Release Specialist
IT Specialist
ITIL Consultant
Change Management Lead

Degrees

High School Diploma

Change/Release Specialist Resume Example

Resume Score: 80%

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