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Change/Release Specialist Resume Example

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CHANGE/RELEASE SPECIALIST
Professional Summary

Experienced [Job Title] offering over [Number] years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Work History
Change/Release Specialist, 02/2013 to CurrentSt. Luke's Cornwall Hospital, Cornwall , NY
  • Evaluated current processes to develop improvement plans.
  • Restructured procedures through coordination with [Job title] to create and execute projects.
  • Conducted thorough reviews of [Type] operations to devise and deploy improvement strategies, facilitating consistent [Result].
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Recognized [Type] issues in [Type] software processes and applied automation techniques, bolstering efficiency by [Number]%.
  • Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
  • Collaborated with [Type] business unit team members to design new applications system to enhance client requirements for mobile computing capabilities.
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing.
  • Developed and enforced audit policies and administrative and technical functions.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Performed strategic planning, execution and finalization of audits.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Developed auditing program to address risks and evaluate regulatory requirements.
  • Coordinated, managed and implemented projects for auditor and examiner evaluations.
  • Ensured compliance with established internal procedures by examining reports, processes, and documentation.
  • Complied with federal, state and local requirements.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Investigated discrepancies discovered during auditing process.
  • Produced audit reports which comprised evaluation of internal control systems.
  • Created and delivered risk management presentations for [Type] committee and board.
  • Documented all software development methodologies in technical manuals to be used by [Job title]s in future projects.
  • Planned and developed interfaces using [Software] that simplified overall management and offered ease-of-use.
  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code.
  • Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
IT Specialist, 12/2010 to 02/2013Nationwide, Columbia , SC
  • Helped streamline repair processes and update procedures for support action consistency.
  • Analyzed [Type] and [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.

ITIL Consultant, 12/2009 to 12/20101971, City , STATE
  • Reviewed processes, identifying areas that required improvement.
  • Led team of [Number][Job Title] on several complex projects.
  • Provided technical assistance to [Job Title] when issues arose.
  • Met weekly with [Job Title] to discuss project implementations and alleviate any issues.
  • Developed documentation, including diagrams and specifications, to meet project requirements and regulatory standards.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Investigated and corrected or escalated project problems.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Change Management Lead, 06/2001 to 12/2009Amerigroup Corporation, City , STATE
  • Managed information system regulatory compliance to meet updated guidelines.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Drafted detailed security policy to govern and support technology decisions.
  • Performed systems and data analysis using variety of computer languages and procedures.
  • Cooperated fully with product owners and enterprise architects to understand requirements.
  • Prepared functional and technical documentation data for warehouses.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Introduced [Software] infrastructure and management tools to create and manage virtual server computing environment.
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
Education
High School Diploma
Windsor Locks High School - City, State
Certifications

· Amazon cloud AWS Associate Certified 2020

· SAFe Scaled Agile Framework v5.0 - SAFe DevOps Practitioner (SDP) certification 2019

· ITIL Service Operations Certification 2012

· ITIL Continual Service Improvement 2012

· Security+ Certification 2011

· ITIL Service Transition Certification 2011

· ITIL v3 Fundamental Certification 2009

· Serena Business Mashups User and Administrative Training/Certification 2009

· Dimensions User and Administrative Training/Certification 2007

· TeamTrack User and Administrative Training/Certification 2007

· CISSP Security Training 2006

· Security+ Training 2006

· ITIL v2 Fundamental Certification 2006

· HP SAN boot camp (Storage Area Network) Training 2005

· Microsoft Access 2001

· Project Management Training 1999

Skills
  • Agile
  • DevOps
  • Waterfall methodology
  • Process Improvement
  • XL Release workflow development
  • SDLC
  • Configuration Management
  • Change Management
  • Regulatory Compliance
  • Operational Improvement
  • Team Management and building
  • Problem Resolution
  • Custom coding
  • Maintenance and troubleshooting
  • Audit - State, SOX/SOC
  • Managing releases
  • Collaborating with stakeholders
  • Quality assurance
  • Business analysis
  • Technical writing
  • Communications
  • Customer service
  • MS Office
  • SharePoint Design
  • Lean Six Sigma
  • ISO/SOX/COBIT
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

75Average
Resume Strength
  • Completeness
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Windsor Locks High School

Job Titles Held:

  • Change/Release Specialist
  • IT Specialist
  • ITIL Consultant
  • Change Management Lead

Degrees

  • High School Diploma

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