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Change Manager/Change Coordinator Resume Example

Resume Score: 100%

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CHANGE MANAGER/CHANGE COORDINATOR
Summary
Seasoned Change Manager with over 3 years of change management and change coordinator experience and knowledge of helpdesk support obtained from positions as a helpdesk technician. Help maintain 99.7% change success rate while decreasing the number of unsuccessful changes monthly.
Experience
Change Manager/Change Coordinator07/2014 to CurrentCisco SystemsDurham, NC
Manages change requests for 15 voice engineers, oversee changes for our client to make sure they meet our client's standards, represent changes on daily CAB (Change Advisory Board) calls,ensures projects (change initiatives) meet objectives on time, assists change coordinators reviewing and entering change requests into Remedy,
review processes and discuss how to make current processes better, provides input, document requirements and support the design and delivery of training programs, identifies, analyzes and prepares risk mitigation and backout plans, works closely with managers and supervisors on special projects and supplying change data.
Helpdesk Support Technician01/2009 to 07/2014DHHS NSB HelpdeskRaleigh, NC

Perform root analysis for Problem Management, resolve incidents (break,fix), enter trouble tickets (iWise, Remedy), Set up WIC sites and test printers, create and manage new user ID's and passwords, update Access Knowledge Database, update Excel spreadsheets, VPN to NCCARES & NSB servers, track client calls, faxes and emails, virus cleanup, spyware/adware removal, fix printer and desktop problems, IP address changes, update NCCARES website, order and replace parts as necessary.

Owner01/2007 to 01/2008Witty Print Personalized BooksCary, NC

Created, maintained and operated website, created invoices, respond to customer questions via internet and/or telephone, handled Pay Pal transactions, maintained phone system, kept inventory of each shipment, input data, scheduled appointments, used tracking options, maintained local wireless network and operated printers, fax machines and general office equipment.

Accomplishments
  • Certifications: CompTIA A
Education and Training
Computer Information Systems2018Wake Technical Community CollegeRaleigh, NC
Networking Technology2008Craven Community CollegeNew Bern, NCNetworking Technology
Skills
Desktop support, Remedy, Adobe Photoshop, Hardware support, general office machines, Ghost, inventory, IP, LAN, Access, Excel  NetMeeting, Microsoft Office, Windows networking technologies, McAfee Anti-Virus, Printers, Quickbooks
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cisco Systems
  • DHHS NSB Helpdesk
  • Witty Print Personalized Books

School Attended

  • Wake Technical Community College
  • Craven Community College

Job Titles Held:

  • Change Manager/Change Coordinator
  • Helpdesk Support Technician
  • Owner

Degrees

  • Computer Information Systems 2018
    Networking Technology 2008

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