Perform root analysis for Problem Management, resolve incidents (break,fix), enter trouble tickets (iWise, Remedy), Set up WIC sites and test printers, create and manage new user ID's and passwords, update Access Knowledge Database, update Excel spreadsheets, VPN to NCCARES & NSB servers, track client calls, faxes and emails, virus cleanup, spyware/adware removal, fix printer and desktop problems, IP address changes, update NCCARES website, order and replace parts as necessary.
Created, maintained and operated website, created invoices, respond to customer questions via internet and/or telephone, handled Pay Pal transactions, maintained phone system, kept inventory of each shipment, input data, scheduled appointments, used tracking options, maintained local wireless network and operated printers, fax machines and general office equipment.
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